Pepe Cadillac

The service department technicians SUCK! !!! The service manager and shop foreman are very dismissive. Had a wheel alignment done there and had to bring it back 3x for noise- took it somewher !!! The service manager and shop foreman are very dismissive. Had a wheel alignment done there and had to bring it back 3x for noise- took it somewhere else they said Pepe messed up my car. Foreman said Cadillacs aren’t what they use to be and squeak- xxx? My suspension and transmission was affected by their poor quality of work. The Pepe brand experience has gone to trash at Pepe Cadillac. Sue the CFObis nice, the receptionist is a doll the parts guy is professional and understands customer service, the service advisor (3rd from the door when dropping of vehicle is Awesome) but the Shop foreman Joe and Shop manager Ron are disrespectful, negligent, dismissive, harmful xxxxxx!!! More

STAY AWAY CALLED WILLING TO PAY ASKING PRICE ON A NEW CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,0 CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,000 DOLLARS. YES YOU READ THAT RIGHT. WITHIN SECONDS NOT MINUTES THEY SHOWED ME NOT ONLY HOW UNETHICAL THEY WERE BUT THERE WAS NOT A LINE THEY WOULD NOT CROSS. BUYER BEWARE I WOULD THINK TWICE BEFOR TRUSTING THIS ESTABLISHMENT WITH NOT ONLY YOUR MONEY BUT YOUR PERSONAL INFORMATION. NEXT THING YOU KNOW THEY WILL BE SELLING THAT TO THE NEXT HIGHEST BIDDER. I ONLY WISH THAT I COULD RATE THEM LESS THAN A 1 AS I THINK THAT IS STILL TO HIGH! More

Ideally, I did not want to even a give a one star for this place. However, this was the only lowest star option. For starters, I inquired about a brand new escalade for 91,000. The man I spoke to asked this place. However, this was the only lowest star option. For starters, I inquired about a brand new escalade for 91,000. The man I spoke to asked what state I resided in. When I told him Washington state, he said "hold on a minute." He put me on hold and within seconds got back on the phone and told me that HE HAD TO RAISE the price to an additional 15,000 dollars. When I asked him why, he stated that I live on the other side of the U.S and that my state was in demand for such vehicles and that HE COULD. I have worked for many dealerships, managed several and have never been exposed to such lack of professionalism, and rudeness. I would not recommend purchasing from this dealership. Especially, if they have people working for them that takes no pride in treating customers with respect. More

Pepe Cadillac is awesome! i had the pleasure of purchasing my New Cadillac XT5 from David Persaud. David made my entire experience as easy as possible. He was very professional and knowledgeable ab purchasing my New Cadillac XT5 from David Persaud. David made my entire experience as easy as possible. He was very professional and knowledgeable about their vehicles. Frank, the business manager was very thorough with the Contracts and made sure i understood what I was signing. Everyone at the dealership was extremely kind and accommodating. The dealership is very clean and has taken extra precautions during this pandemic to make their clients feel safe. I felt very comfortable buying from them! I am a SATISFIED customer and will be returning for my next lease! More

Best dealership I have ever been to ! Very caring and great communication ! Thanks pepe Cadillac for taking great care of my truck ! Couldn’t imagine service would be as good as sales and they were !! great communication ! Thanks pepe Cadillac for taking great care of my truck ! Couldn’t imagine service would be as good as sales and they were !! More

I bought a 2015 CTS with run flats and it turns out that the rims and tires can not withstand the slightest pot hole without either the tire or rim breaking . during the first year I spent over $1200.00 to the rims and tires can not withstand the slightest pot hole without either the tire or rim breaking . during the first year I spent over $1200.00 to repair tires and rims so they offered to sell me insurance for the tires and rims which ran me another $1200,00 . After having insurance I had another 15 incidents with my tires and rims but mostly were repairs of rims that keep you coming back soon after they break again because it shouldn't have been repaired and rather replace . It seems like they are happy to keep repairing the same rim over and over again so they can make money on you and never considering the costumers time , expense and aggravation . The biggest joke is that they let an outside source they use to repair the rims to access if the rim can be repaired or replaced , this a SCAM because they are in the business of fixing rims and not replacing them . Pepe's Cadillac is fine with this scam because they make money for every rim the send out to repair . I recently brought a rim back that was leaking and was already repaired twice and asked Jonathan in the service department to please address my concern and advocate to have the rim replaced and not temporary repaired as all the other times . Jonathan never addressed my request and ran me the run around by telling me that the company that repairs the rims makes the determination if the rim should be repair or replace( SCAM ). Cadillac continues to sell cars equipped with the same tires and rims because it is profitable to their service department . Stay away from these SCAMMER More