Pepe Cadillac
White Plains, NY
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Overall Experience Pepe Cadillac has been the best experience I have had with a car dealer in the last 10 years. From the time I walked in to check out cars to my first Pepe Cadillac has been the best experience I have had with a car dealer in the last 10 years. From the time I walked in to check out cars to my first service I have had a great customer experience. More
Sales Excellent experience Harold was very knowledgeable and answered all of our questions. The rest of the staff were also excellent! Very smooth proc Excellent experience Harold was very knowledgeable and answered all of our questions. The rest of the staff were also excellent! Very smooth process from start to finish! More
Great Deal Enjoyed the experience. Harold was very knowledgeable and and many detailed questions that we had. Good follow up skills without pressuring. We also f Enjoyed the experience. Harold was very knowledgeable and and many detailed questions that we had. Good follow up skills without pressuring. We also felt we got an excellent deal. More
2018 XT5 delivery at my home Eric Maher the person that came to my home delivered the new car and took the old car back , couldn’t have been a nicer , he was a real gentleman exp Eric Maher the person that came to my home delivered the new car and took the old car back , couldn’t have been a nicer , he was a real gentleman explained the details of the car and that if I had any questions to call him. Thank you , Jack Petrone More
Long wait Oil change took 2 hours 15 minutes. The rest rooms were messy. Not the experience I am used to here. The service rep was very courteous. Oil change took 2 hours 15 minutes. The rest rooms were messy. Not the experience I am used to here. The service rep was very courteous. More
A smooth and professional experience I dealt with Harold Mota and he was professional, knowledgeable, polite, and showed an enthusiasm for the brand. I felt that Harold was able to quickl I dealt with Harold Mota and he was professional, knowledgeable, polite, and showed an enthusiasm for the brand. I felt that Harold was able to quickly assess my needs and pitch the right option for me, just by normal conversation, without it seeming like an interrogation. This is my first Cadillac- a brand that was always seen as the epitome of the American dream when I grew up in Ireland. I was very pleased with the experience. More
Professionalism Salesman Kenny Sternesky was very professional with me. He didn’t pull any punches told me exactly what to expect and went out of his way to make sure Salesman Kenny Sternesky was very professional with me. He didn’t pull any punches told me exactly what to expect and went out of his way to make sure I received the best deal possible. Also Frank Raniolo from the financial dept was great. Their was no hiding surprises whatsoever. More
Very accommodating Time for appointment kept. Sam in service is very accommodating. Washing of car very important as is the availability of a loaner car. Great dealer Time for appointment kept. Sam in service is very accommodating. Washing of car very important as is the availability of a loaner car. Great dealership. More
Service visit. Had a check engine light come on so made an appointment, Dropped the car off got a rental and received a call a few hours later. Sam explained that th Had a check engine light come on so made an appointment, Dropped the car off got a rental and received a call a few hours later. Sam explained that the part was not covered under the extended warranty but was only a minor problem. He told me the cost and how long it would take. I was glad to be informed about the status of my car. Got a call a little while later to pick it up. Went in and Sam went over what was done and I was on my way. Great service from Pepe as I get on all my service visits. More
Love love love my Cadillac! David went above and beyond! So smart and helpful ! He found the exact car I was looking for 😍 enjoyed the experience very much ! Looking forward to David went above and beyond! So smart and helpful ! He found the exact car I was looking for 😍 enjoyed the experience very much ! Looking forward to seeing them for my next car More