Pepe Cadillac

Since I have been looking for a 21’ Cadillac Escalade for the last few days this is definitely the worst experience I’ve ever dealt with looking for a vehicle at a franchised dealership. I think they need to the last few days this is definitely the worst experience I’ve ever dealt with looking for a vehicle at a franchised dealership. I think they need to realize when there is a sales person that can’t keep up with the current times & to not get frustrated with the customer Because as a consumer we are right.Salesman Mr Kenny Sternesky woke up on the wrong side of the bed this morning. I spoke to Mr.Sternesky A few days ago when I seen that he had a Cadillac in the inventory and when I heard his tone of his voice I knew he seemed to have an attitude and sounded very angry but I gave it a shot. He tried to pitch me about the Escalade being the hardest vehicle to find on earth etc., I basically said just call me when another short wheelbase comes in. He did run some numbers on the current one he had and let me know basically the truck will be around 6K out-of-pocket and 1500 a month and I told him that was my budget. So,I get a call this morning from him,he sounded disgruntled,frustrated and told me about a ESV platinum which is not what I inquired about and tells me that the vehicle is $1800 per month.He persisted with the sales pitch and telling they are shipping cars to California etc.(but they will be plenty at the dealerships come March)I then ask him does he have any social media,or does Pepe Cadillac have any social media platforms and says “No!we don’t need social media Cadillac sells itself! my customers don’t need social media they are private i been here for 20 years and everybody knows me !” Im like what is he talking about?? then we started a debate that started to get ugly & going back and forth telling me why social media means nothing & how it doesn’t work & but when I asked.I’m like what is this guy talking About? I can’t believe I was actually arguing with this salesman about a simple question.Kenny has a very unprofessional attitude for the brand and he needs to retire.if you want me to buy a 90k suv and then have an attitude when your trying to pitch me a 112k vehicle ,with a payment $300 higher than you quoted me,and expect me to purchase from Pepe Cadillac ?after he realized that things stated getting heated and. Hangs up the phone on me.all of this because I asked does the store have any social media or YouTube ?dealers don’t give brochures any more so it was a simple question.Please ,can someone bring this to a District Manager or To Corporate that Kenny Sternesky disgruntled behavior is bad for the Cadillac brand and the Pepe store,and has a lot of animosity pressuring the consumer & then gets mad when don’t want to make a purchase of what he is trying to pitch you. I’m am very disappointed and was highly recommended to call this store but Kenny Sternesky is a very argumentative angry sales person and this unprofessionalism should not be tolerated . More

The Best Cadillac Experiences I went car shopping online to get my dream car. The car is an ATS. I always wanted a Cadillac and wanted a good price that fits into my budget. So I I went car shopping online to get my dream car. The car is an ATS. I always wanted a Cadillac and wanted a good price that fits into my budget. So I search and connect to Pepe Cadillac in White Plains New York. Which is a 2 hrs trip where I live. On Thursday, September 7th I had connected Pepe Cadillac and got a salesperson by the name of JOHN BRANLEY. Throughout the entire process the John at Pepe Cadillac treated me like family, and My salesman John was incredibly professional and extremely knowledgeable and knew everything about the car I was looking to purchase. In 24 hrs, I purchased the car. No Hidden fees etc and no B.S. I must say that this was my best car shopping experience ever. One more person I wanted to Thank for helping me on the education of my new car and credit to EDWARD KENNEDY. Mucho Thank you as well. Nowadays, it commonly is seen that car salesman just don’t do enough good job and their only objective is to get money out of your wallet. But, a salesman like John delivers an incredible service and gives a very pleasant experience. We will be coming to your showroom for the years ahead. Regards, Frank Gonzalez More

Pepe Cadillac is the experience you want when you are car sh opping. This dealership has EXCEEDED every other dealership I have dealt with in over 20 years of car buying/leasing. I got the exact Cadillac XT4 I w opping. This dealership has EXCEEDED every other dealership I have dealt with in over 20 years of car buying/leasing. I got the exact Cadillac XT4 I wanted and a great lease. OUTSTANDING customer service throughout the entire dealership. The process was super easy, no wasted time, no pressure what so ever. The sales rep Marsela was WONDERFUL! I spoke to her on their websites chat and she sent me exactly what I was looking for. I emailed her and I received prompt responses. My salesman Dan is AWESOME! Dan listened to my needs/wants and answered all my questions. I never felt pressured into anything and the transaction was extremely pleasant. Dan showed me everything about the XT4 and I can call him with any questions. Dan followed up the next day to make sure I was happy and if I had any questions. Rick from sales was EXCELLENT! Everything was exactly as discussed and no surprises. More

Cool Breeze Efficient. Thorough. Courteous. Authentic. Temps had been in the 80's and the air conditioner was blowing hot air. Other nearby dealerships told me th Efficient. Thorough. Courteous. Authentic. Temps had been in the 80's and the air conditioner was blowing hot air. Other nearby dealerships told me the soonest appointment would be in two weeks. Pepe squeezed me in within two days. It was my first time there, and I was expecting a sprawling property because of its location. And while space seemed severely limited inside and out, the property is efficiently designed and seems to function well. But the people are what really set it apart. Their desire to help was as authentic as their smiles and words. From the man who first checked me to Sam, the Service Rep, to the staff walking back and forth between the showroom and the service area, everyone created a warm welcoming experience. The two and half hour wait seemed to fly by. More

Best car buying experience ever! I went to Pepe Cadillac after seeing a used car they had for sale online. Throughout the entire process the staff at Pepe Cadillac treated me like fam I went to Pepe Cadillac after seeing a used car they had for sale online. Throughout the entire process the staff at Pepe Cadillac treated me like family, and made me feel like my happiness was their number one priority, not making money like so many other dealers. My salesman David was incredibly professional and extremely knowledgeable and knew everything about the car I was looking to purchase, he walked me through all the cars features which with today's cars isnt an easy or quick task. More

Attentive Pepe Cadillac is a lovely dealership, with staff that is considerate of your time and in helping to find what exactly your looking for. Daniel Gorlick Pepe Cadillac is a lovely dealership, with staff that is considerate of your time and in helping to find what exactly your looking for. Daniel Gorlick, was the salesman I worked with and he couldn’t have been anymore accommodating! More

Excelent service Helped me out very much , made me understand every step. Explained everything very throughly so that I wouldn’t be confused but I Didn't like how the Helped me out very much , made me understand every step. Explained everything very throughly so that I wouldn’t be confused but I Didn't like how the car broken down in a week or 2 that was the only down fall but luckily they fixed the car in time. More

Excellent Robinson is the best and honest person in this dealer i continuios do busines with him and harold is very good salesmen thanks you for Robinson is the best and honest person in this dealer i continuios do busines with him and harold is very good salesmen thanks you for More

Pepe Cadillac is a terrific organization Pepe Cadillac Sales and Maintenance group are very special people who cares about the product sold and serviced. Truly the very best out there.and ca Pepe Cadillac Sales and Maintenance group are very special people who cares about the product sold and serviced. Truly the very best out there.and care about customers. More

Service Pepe Cadillac staff are friendly and professional. They understand your concerns and resolve the issues effectively. I dropped my car in the morning Pepe Cadillac staff are friendly and professional. They understand your concerns and resolve the issues effectively. I dropped my car in the morning, got a loaner. My car was ready the same day in the afternoon More