Pepe Cadillac

Great Dealership-Disappointed with Truck and Finance Company This was the first time I ever met or dealt with David Persaud, the salesman who leased me my 2017 Escalade. David was a consummate gentleman. He was This was the first time I ever met or dealt with David Persaud, the salesman who leased me my 2017 Escalade. David was a consummate gentleman. He was knowledgeable, answered all my questions and from my first phone call to the dealership to the date I took possession of the vehicle, Mr. Persaud was helpful and just a pleasure to deal with. Almost immediately after taking delivery of my truck and continuing to date, I have had problems with the back panels of the front seats. These panels are constantly coming loose and falling off the seats. It is my understanding that this is a common problem for the 2017 Escalades. Right now, I am awaiting parts so that the passenger side panel can be fixed and reattached to the seat. This defect has cause me great inconvenience as I sit in the back of the truck, which is operated by a driver. I should say that even though he is part of your sales team, Mr. Persaud and Mr. Ron Bald have both been quite helpful and generous with their time in dealing with my driver and coordinating the repairs. Because of this, it hasn’t really bothered me that the seat panel problem has continued to occur. I traded in an Escalade that I owned when I leased the truck I currently use. Because of this, when I took delivery of the 2017 Escalade, the dealership cut me a sizable check for the difference between the trade in value of my truck and the upfront lease fees due for the new vehicle. Unfortunately, I did not initially receive a monthly statement from GM Financial and apparently, my assistant did not remit a payment until after the first lease payment was over 30 days late. When I received a notice that the bill was late, I had my assistant make 2 payments and set up an auto draft for payments going forward. Prior to leasing this truck, my credit rating was perfect. Apart from this debt, I have no outstanding or revolving credit obligations. However, GM Financial reported a 30 day late on my credit even though it was an oversight caused in part by their failure to send me an invoice and my mistaken belief that somehow the initial payments were made through the credit I received from the trade in of my truck. To this end, I did not receive my check for the trade in until after I took delivery of the new vehicle. Even though David Persaud did an exceptional job and even though Mr. Ball and the service department has been responsive, kind and helpful in addressing the issues with the seat panels, I cannot imagine ever buying a GM vehicle in the future based upon the damage done to my credit for the reasons stated above. Overall, I had a great experience with the dealership (both sales and service) but unfortunately the negative issues with GM Financial and the damage done to my credit outweigh the positive. More

Cadillac leased is not in good condition! The Cadillac I am leasing is not in a good condition and I am disappointed at this time. Car has 10,029 miles!!!!Coming back from a 2 weeks vacation f The Cadillac I am leasing is not in a good condition and I am disappointed at this time. Car has 10,029 miles!!!!Coming back from a 2 weeks vacation found the battery dead, car parked in an closed garage, and this is a repeat from September 2017 - same issue - battery dead! I am ashamed I leased a Cadillac. More

Cadillac XT5 David Persad and staff is incredible. Dealership is very nice. This is my fifth Cadillac from David and it is alway a pleasure. I will not buy anywher David Persad and staff is incredible. Dealership is very nice. This is my fifth Cadillac from David and it is alway a pleasure. I will not buy anywhere else and will always recommend Pepe Cadillac to friends and family. Thank You. More

Great I gave Frank 5 stars because him and jim.went out there way to help me get approved I'm very please with this dealership I gave Frank 5 stars because him and jim.went out there way to help me get approved I'm very please with this dealership More

Perfect Great working with Andy I came in to purchase the premium escalade esv and it was a pleasure to do this at pepe Cadillac and I will definitely go ba Great working with Andy I came in to purchase the premium escalade esv and it was a pleasure to do this at pepe Cadillac and I will definitely go back and very soon THANK YOU More

SERVICE EXPERIENCE AT "PEPE" CADILLAC RECEPTION AREA IS EXCELLENT. WORK TOOK A LOT LONGER THAN I WAS TOLD. WAITING AREA IS BY FAR THE WORST THAN ANY CAR DEALER I HAVE BEEN TO IN THE LAST RECEPTION AREA IS EXCELLENT. WORK TOOK A LOT LONGER THAN I WAS TOLD. WAITING AREA IS BY FAR THE WORST THAN ANY CAR DEALER I HAVE BEEN TO IN THE LAST 20 YEARS. VERY SURPRISED AT PEPE WHO SELLS MOSTLY HIGH END CARS. More

Always Receive excellent and quality service You count on Pepe Cadillac team on giving you class A service. I would not take my car any where else. They are always friendly, and knowledgeable. You count on Pepe Cadillac team on giving you class A service. I would not take my car any where else. They are always friendly, and knowledgeable. More

Wonderful group of people They listen to your concerns and are very pleasant and helpful. From the moment you pull your car in the nicest man greets you. From there they listen They listen to your concerns and are very pleasant and helpful. From the moment you pull your car in the nicest man greets you. From there they listen to your concerns and look into everything. More

SALES I HAVE ALREADY REFERED OTHER CUSTOMERS TOO ! KENNY IS ALWAYS THE BEST AND IS MOST COOPERATIVE AND FRIENDLY TOO ! I HIGHLY RECOMMEND KENNY EXCLUSIVELY I HAVE ALREADY REFERED OTHER CUSTOMERS TOO ! KENNY IS ALWAYS THE BEST AND IS MOST COOPERATIVE AND FRIENDLY TOO ! I HIGHLY RECOMMEND KENNY EXCLUSIVELY ! I HAVE BOUGHT CARS FROM KENNY BEFORE AND WILL IN THE FUTURE. KENNY APPRECIATES CUSTOMER LOYALTY. More

Service at Pepe Cadillac is terrific I have workef with Ron Bald and his team at Pepe Cadillac. They go out of their way to make the experience a positive one. I reccomend them highly I have workef with Ron Bald and his team at Pepe Cadillac. They go out of their way to make the experience a positive one. I reccomend them highly More