Perfect Auto Collection
Akron, OH
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 456 reviews
My experience with Perfect Auto Collection was nothing short of amazing. We specifically worked with Ron who was amazing, very helpful, knowledgeable, and super professional. It was a top notch experience short of amazing. We specifically worked with Ron who was amazing, very helpful, knowledgeable, and super professional. It was a top notch experience. The dealership was clean and very upscale. Nothing but luxurious cars in there and the experience felt luxurious. I wouldn't have had it any other way, we were completely pleased all the way around. I will definitely be back. More
My experience purchasing a car from Perfect Auto Collection was great! Ron was thorough the entire purchase. He was fast to answer all my questions and helped out as much as he could. Thank you Collection was great! Ron was thorough the entire purchase. He was fast to answer all my questions and helped out as much as he could. Thank you More
I found my dream car at Perfect Auto Collection - BMW F90 M5. Dennis was a great partner in this search, helping me through the process from virtual inspection and walk-around, to the final purchase in pers M5. Dennis was a great partner in this search, helping me through the process from virtual inspection and walk-around, to the final purchase in person. Dennis was quite transparent as he virtually showed me the vehicle via FaceTime, answering my questions and showing me the key options and capabilities. Alex made the purchase easy, answering all my questions and handling the financials virtually. I would recommend working with Dennis and the team here, and will look this way with my next vehicle need. More
Ameer was amazing and professional and was kind and got me out of my Jeep and into a beautiful VW Fully loaded one of a kind Tiguan! Thanks! me out of my Jeep and into a beautiful VW Fully loaded one of a kind Tiguan! Thanks! More
Very thorough explanation of everything and top notch service. Willing to work with you and your situation. Their cars are killers as well! service. Willing to work with you and your situation. Their cars are killers as well! More
Shady Business-The Worst Experience. They shipped a car to me with the service light on, knowing the engine had to be dropped to repair the vacuum system ( a $4,700 dollar repair job). They refused to fix to me with the service light on, knowing the engine had to be dropped to repair the vacuum system ( a $4,700 dollar repair job). They refused to fix it and pay for the repairs. I am extremely dissatisfied with the condition of the 2006 Bentley I purchased from Perfect Auto upon delivery to me. Below is the actual email I sent to them. They promised they were going to correct the problems. That was a lie. They promised they were going to take the car back. That was a lie. This was a remote purchase. None of these issues were disclosed to me. When they finally got back to me they only offered to replace the chrome and not fix the other problems. Here is what I discovered when the car was delivered to me on Sunday, October 3rd: 1. The side panel (chrome) on the back passengers side was ripped off and the panel gone. 2. Service light was on. I had it analyzed and the photos are attached with all kinds of misfires, check DTC memory, pressure sensor for brake booster, etc. 3. Car delivered with tires barely above the minimum tread to pass state inspection. The tires are at 2.4 mm. New tires are eight to nine. Minimum is 1.6. You all have put new tires on this car before selling it to me. 4. Two dead batteries. Today, I ran the car for an hour driving to my destination. I came out of the meeting, the car would not start and would not take a jump. This was stressful and embarrassing as folks came out of the meeting to check out my “new used” car. I had to call the towing company. John, the car is now sitting at Evolved Automotive, my foreign cars mechanics for years. They did the diagnostic this morning. They are going to do a deep dive into what the diagnostics told them on Monday. He can’t get to it until then. To say, I am frustrated and dissatisfied is an understatement. I don’t see how a dealership that calls themselves Perfect, could deliver such an imperfect and unperfect Luxury car to me in this condition. I can’t believe you all let this car get loaded on a truck knowing the service light was on and side panel missing. I can’t believe this car was not better prepped for sale with a thorough inspection and flags for service needed to be done. Now I want the situation corrected and made perfect as your name implies. I want all of these problems fixed at your expense. You now have a very unhappy and dissatisfied customer on your hands. Google does not treat one star reviews kind. I hope you correct these problems so that I can give a five star review. They did not respond to my email for a week. I had to call them and got the constant runaround. John called and gave no apologies and could care less. Stephanie and Ron listened but had no authority to do anything. They asked for an estimate, which I sent them right away. John was very non responsive. I never received a call or email from the owner. You do not want to buy a car from this place. Perfect auto collections is anything but Perfect. Two days ago John called me back and said they would take the car back ( I asked them to since the repairs were close to 7,000 dollars total). He said they would and to expect a call right away with instructions for meeting the carrier and any paperwork. I never received that call. another lie from Perfect Auto. I will be eating the repairs and keeping the car, but this has been the worst car buying experience for me. More
Ameer was beyond amazing in helping me with my purchase. Bought my car completely online, sent me videos, and he kept me updated through the entire process. Highly recommended! Bought my car completely online, sent me videos, and he kept me updated through the entire process. Highly recommended! More