Perfection Honda

First, the service department is excellent. I had my 2003 CR-V in there for service the week before and everyone was so polite and professional. My problem is with the dealership and a salesman by the 2003 CR-V in there for service the week before and everyone was so polite and professional. My problem is with the dealership and a salesman by the name of Bobby Kain. On 8/17/2013, my wife and I went to Perfection Honda with the hopes of buying a new car and trading in my 2003 CR-V. We were waited on by Bobby Kain. Bobby, treated us so rude and flat out lied to us. It all sort of started during our test drive of a new 2013 CR-V. I had mentioned to Bobby that we had just gotten our 2003 CR-V out of the service department. That is when Bobby said, "you didn't pay for it yet did you? Because if you buy a new car today, you wouldn't have to." Unfortunately we had just paid for it. Then Bobby said, "that's okay, I can reimburse you." Lie number 1. After our test drive we sat down in Bobby's office to, what I thought was, to negotiate a deal for us to purchase a new car. At this time Perfection Honda had a promotion going on; 120% of Kelly Blue Book Fair Market Value for your Trade, 0.9% APR financing for 60 months and a $50 gift card when you test drove any vehicle. We brought in the flyer we had received in the mail for reference. It was determined, by somebody, that our trade-in was only worth $5,000. When asked if this was the 120% above Kelly Blue Book, the answer was no. So Bobby figured out that 120% of $5,000 was $6,800. The next "offer" brought back to us was $6,000 for the trade-in and $200 credit to reimburse us for our repairs. Our repairs, that we had just written a check and were told we would be reimbursed for, totaled $731.18. When asked what happened to what he had previously promised us, he said he didn't think he could do that. He then suggested we "go home and just swallow it." He gathered up the paperwork and told us to "just go home and have a nice day. I can't give you everything you want." And then he walked away. We were left sitting in his office, dumbfounded. We did not know what had just happened. We had not even gotten around to negotiating ANYTHING. This was the deal, like it or lump it. Bobby had spoken! Once the shock of being kicked out of the dealership had settled in, we were furious after being treated like that. No negotiating and then lies and rudeness. We went outside but discovered Bobby still had our keys to the 2003 CR-V. Bobby got our keys, held the door open for us and, again, said, "Have a nice day." It was then that my wife asked for a Manager. It was Hafeez Gauba who came. We told him what had transpired with Bobby. He was very apologic, saying that never should have happened that way, yadayadayada. He helped us get a pretty good deal on the 2013 CR-V, giving us more than the $731 for our repairs and almost 120% of Kelly Blue Book. Mr. Gauba asked us if we felt comforable working with Bobby or did we want another salesman? We picked another salesman. I know that Bobby Kain is still at this dealership because I saw him a week later when I went in to get my side moldings installed. He just glared at me. I hope there were some repercussions from his rude behavior. I also hope he didn't get the commission on our new car. We had heard from other people about Perfection Honda and the bad customer service they provide to their customers. One person I know even went as far as going to Santa Fe, after leaving Perfection, just to buy his new car, where he got a better deal, professional treatment with no hassles. If I had it to do all over I would have done the same. We were told that we would get a phone call from Honda in a few days asking how our visit and subsequent purchase went. We have not yet received that call. We did receive a letter in the mail from Mr. Brady Lovelady congratulating ME on MY recent purchase. Too bad Mr. Lovelady didn't read the title to the new car. If he did he would have noticed that the letter he sent should not have been address to me. My wife owns this car and is first on the title. If anything the letter should have been addressed to both of us instead of just me. My wife finds this letter unprofessional and rude. More

I would suggest that you do your homework before you conduct business with this Dealership..I did that and I am so glad I did saved me thousands..They offered me $3k less on my trade than the other Deal conduct business with this Dealership..I did that and I am so glad I did saved me thousands..They offered me $3k less on my trade than the other Dealers I visited...What was more ridulous was they tried to justify their ridiculous figure on my trade-in..It was insulting..Please get figures elsewhere before you walk into this Dealership...I am glad I did...It saved me thousands...I did not do business here...You have been warned...Be Careful!!! I would hate to see someone being takein advantage of...... . More

This is our second car from Perfection. We bought a new 2006 Civic Hybrid that year from Perfection, going there based on the recommendation from a friend who had earlier bought an Accord at Perfection. T 2006 Civic Hybrid that year from Perfection, going there based on the recommendation from a friend who had earlier bought an Accord at Perfection. The friend had described the saleslady, Theresa, as a very competent and no-pressure sales person, exactly what we wanted and did experience in that purchase. At that time we lived in Belen. Now we live in Albuquerque's Nob Hill area and, frankly, were thinking we would not again make the trip up to Rio Rancho for any additional future car purchases, even though our occasional visits for service attention were spot-on professional by the service department. However, when we found ourselves in the market again, and wanting an Accord this time, we learned that Theresa was still working for Perfection. That was our turning point, so back we came in April, 2013, to buy an EX-L 2013 Honda Accord. We got Theresa again, a fair price, and we love the car. We closed the deal on our first visit. Brady Lovelady even took the time to come and say hello. Our special order vehicle came in about three week later. So we only had to make two trips, much appreciated due to our crowded schedule. Thanks Perfection Honda, our experience was as close to perfect as we could have expected. Oh, and the Civic is still going strong, but the Accord provides a more comfortable ride for us older folks, and we appreciate the additional safety features of the Accord. Enough said....finally. More

This is by far the best dealer ship I have ever dealt with. Every one I was in contact with was willing to earn my bussiness. Top notch in every way. with. Every one I was in contact with was willing to earn my bussiness. Top notch in every way. More

I recently purchased a 2013 Honda Accord LX from Perfection Honda and it was a stress free purchase with NO pressure from Ken Bash, the salesman. The car I wanted was not in stock but Ken told me on Perfection Honda and it was a stress free purchase with NO pressure from Ken Bash, the salesman. The car I wanted was not in stock but Ken told me one would be availabe in a couple of weeks. Ken was excellent salesman who explained everything and at no time did he pressure me. It was a pleasant experience to do business with Perfection and will definitely purchase with them again. More

Buying a car can be stressful as it is a major purchase for most of us. However, the people at Perfection on Academy made it a pleasant experience. I bought a 2010 Accord at a good price in excellent con for most of us. However, the people at Perfection on Academy made it a pleasant experience. I bought a 2010 Accord at a good price in excellent condition. It had a couple of minor issues which they took care of right away - one before I drove off the lot and the other a bit later, but it was done to my satisfaction. They do seem concerned about the customer being completely satisfied. I even got a full tank of gas! The last time I bought a used car at a local dealership (not Perfection) I had to stop and get gas before I made it home and it was a hassle getting them to fix something they had agreed to verbally. With Perfection, everything was in writing and very clear. I love having a warranty on such a big purchase. I would go back and will refer friends. More

When I was not able to complete the purchase, salesman left a nasty voice mail on my phone. Really didn't need one more person piling-on at that point in time. Thanks for a lousy customer experience! left a nasty voice mail on my phone. Really didn't need one more person piling-on at that point in time. Thanks for a lousy customer experience! More

I recently experienced some product difficulties on my new Honda Civic 2012 LX. Very frustrating. 1 guy found my issue picked it up and took charge, resolved the issue fast and professionally. I had no new Honda Civic 2012 LX. Very frustrating. 1 guy found my issue picked it up and took charge, resolved the issue fast and professionally. I had no idea how to go about it and Greg Tanny's (Service Manager) actual communication was excellent right down the line. Give'em a call, he'll save you alot of time. More