Perfection Honda - Service Center

Over charge on my debt card I usually don't write reviews but the level of service and incompetence regarding this transaction requires a response. I brought a new CR-V from Perf I usually don't write reviews but the level of service and incompetence regarding this transaction requires a response. I brought a new CR-V from Perfection Honda in 2011. Perfection Honda has been servicing this car since then and this last service was no exception. After they performed the service they charged my credit card $1,400 plus for the service when in fact they were only suppose to charge my card $515.00!! I contacted Perfection Honda to address the error and they told me that they requested the $900.00 be returned back to my account and that it may take 3-5 days to be returned! This was Perfection Honda's mistake and they told me to be patient and let the process work (Perfection Honda asked me to be patient while nearly a thousand dollars of my money worked it's way back into my account!). Of course I was upset and I made phone calls to the general manager and sales manager - neither has returned my phone call (but out of fairness to the general manager he was out of the office until December 14th). However, the rest of the Perfection Honda team was rude, unprofessional, and displayed a level of incompetence that I would not expect from a car dealership. When I was expressing my concerns to the accounting department, they were more interested in blaming me than doing their job!!! I had heard that Perfection Honda was screwed up but I took a chance on them. When I talked to Mike in the accounting department he threaten to hang up on me and probably did not call the merchant service assistant line that Wells Fargo provided to expedite the return of my money. If Mike is the supervisor, I see where this staff get their attitude.... Hey Mike, poor performance is tolerated by a poor supervisor. Even though I brought by car there I won't be bring it back.... And from my perspective, that is too bad because when I buy a new car - and I have brought a number of new cars - I always let the dealer service it. So now, I have to take my car further away from my home because Perfection Honda hires incompetence fools. This should have never happened! My rating of Perfection Honda would be less than one and i won't recommend them to others. More

Good experience buying a new car Just bought a new car from Rich at Perfection Honda. Just came in for recall service on our Pilot, but ended up trading it in on a new CRV. Very good Just bought a new car from Rich at Perfection Honda. Just came in for recall service on our Pilot, but ended up trading it in on a new CRV. Very good experience, Rich was very knowledgeable and friendly. Will definitely be recommeding him. More

Excellent service The staff are friendly and pleasant to deal with. They completed my service in the time originally promised. The facilities are clean and the waiti The staff are friendly and pleasant to deal with. They completed my service in the time originally promised. The facilities are clean and the waiting area is comfortable and well supplied. More

First rate dealership and service provider Efficient and very friendly service personnel -- great waiting room with amenities -- service completed in estimated amount of time -- proactive sugge Efficient and very friendly service personnel -- great waiting room with amenities -- service completed in estimated amount of time -- proactive suggestions of needed service greatly appreciated. More

Great Service! Just took my new CRV for its maintenance check up at Perfection Honda. My service adviser was very attentive, informative and helpful. Car was ready f Just took my new CRV for its maintenance check up at Perfection Honda. My service adviser was very attentive, informative and helpful. Car was ready fast and on time. Highly recommended for car service/maintenance. More