Performance Chrysler Jeep Dodge Ram Centerville

Had to bring in my truck 4 times in the first month of purchase. Later found out they did nothing to the car one of those times just turned off the check engine light. The last two were for both CAT conve purchase. Later found out they did nothing to the car one of those times just turned off the check engine light. The last two were for both CAT converters. When my wife picked up the truck the last time, Jamie there treated her horribly and gaslighted her. Told her shes lucky he didn’t just take the truck back and be done with the headache. And we’re lucky he didn’t just put an after market cat convertor on the truck. It has been 2 months and we have yet to receive a list of the work done to the truck. I have asked several times and have not received it. I have called and they don’t even have information on 3/4 times the truck has been in for work. I DO NOT RECOMMEND using the service here. The buying process was smooth. But I fear the vehicle I purchased might have had previous issues I wasn’t privy to knowing. Timeline of events 7/29 purchased truck. Check Engine Light came on as we left the dealership. We brought back in later that days They took the engine light off and said to call if it came on. Said it could be O2 sensor or something with the fuel tank. The light came back on that day. 7/30 brought it in for work 7/30-8/3 “worked on 02 censor” but we were later told they actually did nothing. It sat there for a few days and they took the engine light off. 8/4 light came back on- we dropped it off and picked up on 8/11 was told it was the cat converter and 02 sensor. 8/25 check engine light comes on again so brought it in again 8/31 pick up told it was other car converter. Wife was gaslighted and treated very poorly by staff. More

I had spoken with about 10 dealers before settling at Performance Auto in Centersville. Honesty, Integrity, and Transparency separated them from the rest. This dealer was out of state and I new I would Performance Auto in Centersville. Honesty, Integrity, and Transparency separated them from the rest. This dealer was out of state and I new I would have a long commute. Haley was sincere and kind. She was true to her word about taxes, fees, and addons before I arrived at the dealership. She worked to get the best deal that this dealer had to offer and was not overbearing about financing. Tim was entertaining and down to earth. I highly recommend this team. If you are looking for a Jeep or Ram this is a safe place to do business. More

The entire process was excellent. Haley, in sales, was knowledgeable, friendly, and professional while providing timely feedback to questions. Tim, in Finance, did a wonderful job of Haley, in sales, was knowledgeable, friendly, and professional while providing timely feedback to questions. Tim, in Finance, did a wonderful job of explaining all options and the pricing so there were no surprises. Heather, from the corporate office, provided timely confirmation of payment. Overall, we were very pleased with the jeep, the service, and the communication. More

Tristan was very personable, yet professional, and was great at helping find the exact vehicle we were looking for! We checked it out and went for a test drive, and found the vehicle in excellent conditi great at helping find the exact vehicle we were looking for! We checked it out and went for a test drive, and found the vehicle in excellent condition. Tristan and manager James, were very easy and pleasant to deal with in securing our deal, and Ali in finance was extremely pleasant to deal with, yet very professional as well. It was such a pleasure to finally locate a no-haggle, no hassle dealership! We highly recommend Performance CJDR, Centerville! More

I purchased a vehicle sight unseen from Tristan and felt comfortable doing so because he sent me all the pictures and videos I requested. Everyone was great to work with and the deal was done with minimal comfortable doing so because he sent me all the pictures and videos I requested. Everyone was great to work with and the deal was done with minimal effort on my part. Thank you CJDR Centerville!!! More

Our sale representative was Dalton, he was amazing. Very thorough through out the whole process, very informative and helpful! Very thorough through out the whole process, very informative and helpful! More

I had a great experience with salesperson Donnie Greene. After receiving an email from Mr. James Brown, about my experience, I tried to communicate with Mr. Brown by voice mail and email. Absolutely no resp After receiving an email from Mr. James Brown, about my experience, I tried to communicate with Mr. Brown by voice mail and email. Absolutely no response. More

Tristian was very helpful and made sure we were cared for while he worked with the customer before use. We came in at 6pm and they closed at 8pm so we were there well past their closing time finishing everyt while he worked with the customer before use. We came in at 6pm and they closed at 8pm so we were there well past their closing time finishing everything up. I rated it 3 stars because we were made to buy the $500 lo jack system. More

Update to my post: NEVER AGAIN will I do business with this dealership! (27 Feb 2023). Zero resolution from dealership. Doug called me and ask to open a case with Chrysler. My response to him was it wa this dealership! (27 Feb 2023). Zero resolution from dealership. Doug called me and ask to open a case with Chrysler. My response to him was it wasn't Chrysler's fault the servicing tech broke the bolt(s). However, I opened a case and received zero response (no surprise). I dropped and fixed issue myself. The neglect and inaccurate information about my system almost costs me over $5K. I was told the DEF sensor caused flooding in the SCR which is why the recommendation to replace, however the SCR was extremely clean and dry (system worked as designed). Have pictures and video for reference. I believe in transparency and ethical business practices, which is why I felt compelled to share my experience. It's essential for us, as consumers, to be vigilant and hold businesses accountable for their actions. I urge you to exercise caution when dealing with Performance Chrysler Jeep Dodge Ram Centerville service department, and consider seeking a second opinion from a reputable mechanic before authorizing any repairs or services. V/r Brandon More