Performance Chrysler Jeep Dodge Ram Centerville

Very frustrating and disappointing experience. I had my truck at this dealership for approximately three weeks for major repairs, including the front axle, struts, and other front-end work. Fro I had my truck at this dealership for approximately three weeks for major repairs, including the front axle, struts, and other front-end work. From the beginning, communication and follow-through were a major problem. I was told by the service advisor that the paperwork would be submitted within one or two days. It ended up taking four days. I was also told that my vehicle was not covered under the lifetime warranty. When I got to the dealership, I was then told, “Oops, I clicked the wrong name. Yours is covered by the lifetime warranty.” Being given incorrect information about my warranty was extremely frustrating. I was originally told the truck should be completed by Wednesday or Thursday. Instead, I kept getting told that additional parts had to be ordered and delivered, followed by more parts that had to be delivered. This continued until the truck was finally completed, resulting in me being without my truck for approximately three weeks. Then came the biggest concern. After I picked up the truck and drove away from the dealership, the entire front end was shaking, and the brakes were grabbing extremely hard and grinding metal-on-metal. This was not how the truck was behaving before I brought it in. I did not feel the truck was safe to drive, so I had to call a tow truck and have it towed from the dealership to another auto shop for inspection. I should not have had to arrange and pay for a tow immediately after picking up a vehicle that had just spent three weeks in the dealership for major repairs. The other shop inspected the truck and I was told there were two missing bolts from the brake work — one on each side. I had to purchase a new hardware kit to correct the issue. After having my truck for three weeks and performing extensive front-end work, I expected it to be properly reassembled, thoroughly inspected, and test-driven before being returned to me. Receiving it back with a shaking front end, severe brake grinding and grabbing, and missing hardware was extremely concerning. The major repairs were eventually completed, but the delays, communication issues, incorrect warranty information, repeated parts delays, missing hardware, brake problems, towing expense, and having to take the truck to another shop made this a very disappointing experience. My recommendation is simple: communicate accurately with customers, follow through on what you’re told, thoroughly inspect vehicles after major repairs, and actually test-drive them before handing the keys back. After this experience, I will personally More

incredible service at each visit. Advisor Jacob Phelps is a pleasure to work with. knowledgeable and professional Advisor Jacob Phelps is a pleasure to work with. knowledgeable and professional More

Jacob helped a lot to coordinate with a third party repair service coverage contract which required several phone calls. His patient persistence saved me some money! Thank you Jacob. repair service coverage contract which required several phone calls. His patient persistence saved me some money! Thank you Jacob. More

Jake Dodson in the service department has an excellent level of customer service. We unfortunately had to bring our jeep back because the issue was not identified, however Jake dodson was very understandi level of customer service. We unfortunately had to bring our jeep back because the issue was not identified, however Jake dodson was very understanding and created a better experiance amid the frustrations More

The moment I pulled it i just knew my vehicle was gotten get taken care and Jacob Dodson made the process even better through communicating every step of the way and helping me understand the issue and pro get taken care and Jacob Dodson made the process even better through communicating every step of the way and helping me understand the issue and providing recommendations. Thank you! More

The staff are very knowledgeable and always provide excellent service. A special thanks to Jacob for keeping us updated on the progress of our repairs. excellent service. A special thanks to Jacob for keeping us updated on the progress of our repairs. More

Everyone was polite and I was kept informed throughout the process. Dealership was clean and the provided refreshments was appreciated. the process. Dealership was clean and the provided refreshments was appreciated. More

Jacob Dodson was a great service advisor. He explained some future concerns really well and recommended appropriate services to prevent future issues. 0 complaints by me He explained some future concerns really well and recommended appropriate services to prevent future issues. 0 complaints by me More

Jacob Dodson was great to work with today during my visit for service. I Highly recommend for service. I Highly recommend More

Jacob (Jake) D. Is always a great help and I appreciate his approach to helping me as a customer. Is always a great help and I appreciate his approach to helping me as a customer. More