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Performance Honda Bountiful
Bountiful, UT
758 Reviews
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Showing 758 reviews
July 13, 2017
Service Excellent experience. Thorough diagnostics and completion of service. Personnel friendly, knowledgeable and helpful. The dealership was close and c Excellent experience. Thorough diagnostics and completion of service. Personnel friendly, knowledgeable and helpful. The dealership was close and convenient. Service lounge clean and comfortable for the time I needed to wait, which service was fairly quick. More
by Pleased customer
Employees Worked With
Travis Baker
April 27, 2017
Very dishonest I was having some leaking on the front floor board and alarm problems on a 2009 pilot. I took it to the dealership, paid to have it diagnosed. The I was having some leaking on the front floor board and alarm problems on a 2009 pilot. I took it to the dealership, paid to have it diagnosed. The diagnosis was replace the window seal for $700.00 a door... The problem with the alarm took 2 days to fix and wasn't a cheap repair. I opted to not have them fix the leak because it was such a costly repair and took the car somewhere else. The other place I took the car, fixed the problem (which had nothing to do with the door seal) for $80.00. I then started having electrical problems with all my locks, lights and windows. I took the car back to Performance since they were the ones that fixed the electrical problems to begin with. They informed me that the problems were not their fault and in order to fix them it would cost upwards of $400.00. I wanted to give them a chance to be honest and make right the repair, but wasn't willing to pay that kind of money especially since they had just worked on the electrical a few days prior. I took the car to the other place and they fixed the electrical problem for free. When I confronted the service dept explaining my frustration on the misdiagnosis and the costly repairs that ended being very cheap some place else, one of the techs came out and told me since the car had been in an accident (in 20011) I can not expect to have things work right. I laughed and said that I did expect that, and further more being the dealership you should know the problems a little better since all you do is work on Honda's. NEVER again will I visit this dealership for any reason at all. I own 5 Honda's and will drive an hour away if I need a dealership. Steer clear and save yourself some money and stress and go somewhere else. In fairness Travis did refund my diagnosis fee the first go round and was pleasant to work with, but my feeling is still that this dealership is dishonest. More
by djac
Employees Worked With
Travis Baker
January 03, 2017
Wonderful! Thank you so much Candi for all your hard work and professionalism during this car buying process you are amazing and knew exactly how to help me. Jak Thank you so much Candi for all your hard work and professionalism during this car buying process you are amazing and knew exactly how to help me. Jake in finance you are a man of your word which is a rare quality to find. Thank you both so much for everything you have done and for going above and beyond! Sincerely, Lori Lucas More
by Lori Lucas
Employees Worked With
Candi Edwards, Jake Reck
December 15, 2016
Friendly but not honest. My experience with Honda's Bountiful Service Team was frustrating and disappointing. I went with Honda for expected maintenance (Timing Belt package a My experience with Honda's Bountiful Service Team was frustrating and disappointing. I went with Honda for expected maintenance (Timing Belt package and Valve Adjustment) however the price quotes were over 200$ different when I paid. I had all my children with me and a multiple page invoice so I felt flustered to go over everything there, but felt pressure to pay on the spot. I discussed the invoice in detail with Hailea Thames at home over the phone, she was very nice, she told me that she made a mathematical error and was sorry for the incorrect pricing. Honda wins in the friendly department, everyone was very nice, but a company with integrity would have made the price adjustment right, not just apologized. I feel like I can't trust Honda anymore after my experience. More
by pilotfamily
Employees Worked With
Hailea Colver
October 26, 2016
Green Civic LX-P After multiple emails with Jeremy throughout the week to figure out what Civic I wanted, I went in on Saturday and they had a Green Civic LX-P Coupe. After multiple emails with Jeremy throughout the week to figure out what Civic I wanted, I went in on Saturday and they had a Green Civic LX-P Coupe. I ended up working with Landon and Cody for the test drive and making the numbers work. Everyone was very easy to work with and those that they introduced me to in service were friendly. "Jake with Honda" in finance helped get all the paperwork done and apologized for any delays as he was the only one there early Saturday. By far the best car buying/leasing experience I have had and I will definitely recommend Jeremy and Landon to anyone looking for a new car. More
by AMeckl
Employees Worked With
Cody Smith, Jeremy Batt, Jake Reck, Landon Huntsman
September 29, 2016
THank you Jen I LOVED working with Jenn. She knew immediately what would work for me. There was no high pressure. That is something I really appreciated. Her p I LOVED working with Jenn. She knew immediately what would work for me. There was no high pressure. That is something I really appreciated. Her personality and ability to sell were top notch. She checked with me regularly. I am sending all my family and friends to her. Not only that, when one of my friends offered me their car which was a deal I couldn't refuse, Jen was gracious and kind. I highly recommend her . She really knows cars! More
by fanofJenn's
Employees Worked With
Jenn Wilson
September 23, 2016
Tyler warner Tyler Warner was amazing helped me purchase a really good car to fit all my needs for my family strongly recommend seeing Tyler warner😊 He has helped Tyler Warner was amazing helped me purchase a really good car to fit all my needs for my family strongly recommend seeing Tyler warner😊 He has helped me out with any questions and concerns I had to meet my needs! Thank you Tyler and performance Honda. More
by London
Employees Worked With
Tyler Warner
September 22, 2016
Great experience My husband, Doug, and I had a wonderful experience in purchasing his new Honda Ridgeline. We were treated with great respect and professionalism. W My husband, Doug, and I had a wonderful experience in purchasing his new Honda Ridgeline. We were treated with great respect and professionalism. We weren't rushed or pressured and felt like we were in great hands.. Thanks Jenn and Nana and Ryan Soit. We appreciate the way you took care of us. Shauna Millard More
by Happylady
Employees Worked With
Nana, Ryan Solt, Jenn Wilson
September 16, 2016
Best car buying experience! I've had a rough year with cars. My car was hit and totaled right after I bought new tires. A week later, I was hit again while I was driving my wife' I've had a rough year with cars. My car was hit and totaled right after I bought new tires. A week later, I was hit again while I was driving my wife's car. I had a great experience working with Jenn Wilson. She gained my trust quickly. I feel well served during the purchase and extremely grateful for her follow up after the purchase. This is my favorite car and buying experience. I recommend her and Performance Honda of Bountiful. More
by John Shupe
Employees Worked With
Jenn Wilson
August 10, 2016
Great I had to bring my car in for recall work and the service was fast. I would recommend this service department to my friends. Great I had to bring my car in for recall work and the service was fast. I would recommend this service department to my friends. Great More
by alexspilker
Employees Worked With
Jordan Summers
