Performance Honda Bountiful

This was by far the most pleasant experience I have ever had in buying a new car. The salesperson was knowledgable and all parties were terrific to deal with. I believe more dealers would benefit if they a had in buying a new car. The salesperson was knowledgable and all parties were terrific to deal with. I believe more dealers would benefit if they adapted this operational style. I highly recommend this dealer. More

As for car shopping, this has by far beent he best experience. There was no hassle when I went looking around the lot at their cars. The sales lady, Susie, came up and asked if we needed help. She was experience. There was no hassle when I went looking around the lot at their cars. The sales lady, Susie, came up and asked if we needed help. She was not hovering over us, ready to pounce. When we decided what we wanted to look at closer she was readily available. Then when I decided on the car to buy, the process did not take all day long. Just over and hour, which was great. Did not need to bring a cot and DVD player. Willey Hondas' pricing was also in line. The dealer that actually had the exact car I wanted was higher, but wanted to 'deal' when I told them I was buying from Willey Honda. I would highly recommend this dealer to everyone. More

The reason for the Great rating is for the following areas: I have purchased several Hondas over the years from Willey Honda and Randy Pearson has always answered any questions and given good advice. areas: I have purchased several Hondas over the years from Willey Honda and Randy Pearson has always answered any questions and given good advice. He has all the personal skills needed for his position. He has answered questions concerning new honda models, with a high degree of knowledge. Allan Thompson has worked with me on the purchase of two of my new Hondas. I presently have four Hondas; with two being new and the other two being a 05 Accord and a 88 CRX. I also have a 06 Honda Helix scooter. As you can see I like Hondas. I have always worked with Steve Grover in the service area and found him to be truthful and very sincere. I understand he has retired as of the first of the year. I wish him well in his retirement years but wish he would have post-poned it for a while longer. Also I would like to mention Stan Roberts who handles the paperwork and finance end of the purchase. He is very professional and seems to have my interest along with the Willey Honda's when it comes to finance. I feel very comfortable with Willey Honda. I have owned several cars including several being exotic cars over the last fifty years. I have purchased them from various dealers and found the Honda the best vehicle for the dollar and Willey Honda the best customer dealer friendly and honest I have dealt with. More

I have dealt with the service department at Willey Honda several times. They have never been good communicators, but there is one repair that I had done there that really exemplifies the kind of problems y several times. They have never been good communicators, but there is one repair that I had done there that really exemplifies the kind of problems you should expect when dealing with their service staff. My vehicle was included in the following TSB: Make : HONDA Model : CIVIC Year : 2006 Manufacturer : HONDA (AMERICAN HONDA MOTOR CO.) Service Bulletin Num : 506 Date of Bulletin: MAY 01, 2006 NHTSA Item Number: 10020038 Component: STEERING:HYDRAULIC POWER ASSIST:PUMP Summary: FLUID LEAK AT POWER STEERING PUMP. *TT It was under warranty, and the solution was simple, replace an O-ring in the power steering pump. I had my car there for an oil change when the service staff there notified me that this o-ring replacement needed to be done. However, they had run out of parts because they had been doing a lot of these repairs, they said they would order some in for me, and just put them in next time I came in. At my next oil change I asked the service person who was taking my car about the o-ring replacement. He didn't know anything about it, and didn't bother to investigate. So I talked to the guy at the parts desk and he confirmed that they still didn't have any, they had used the ones that they had ordered for me on someone else's car. And he said he would order more. Sometime later I did receive a call letting me know the parts had arrived. No other information was given to me. So I waited until my next oil change to bring the car in, because that was the plan in the first place. At my next oil change I asked about the o-ring replacement, and no one know what I was talking about! I spoke with everyone I could. At my next oil change I brought in a copy of the TSB, and explained how angry they had made me. And they finally preformed the service that could have & should have been done 20,000 miles and nearly a year ago. I strongly recommend excessive caution when dealing with any person in Willey Honda's service department. If they make a commitment to you I suggest you ask lots of probing questions so that you know what to expect, or possibly even get them to put it in writing. In the end they did get the work done, and my power steering pump no longer leaks, I just wish is wasn't such a hassle. More