Performance Honda Bountiful

I have dealt with the service department at Willey Honda several times. They have never been good communicators, but there is one repair that I had done there that really exemplifies the kind of problems y several times. They have never been good communicators, but there is one repair that I had done there that really exemplifies the kind of problems you should expect when dealing with their service staff. My vehicle was included in the following TSB: Make : HONDA Model : CIVIC Year : 2006 Manufacturer : HONDA (AMERICAN HONDA MOTOR CO.) Service Bulletin Num : 506 Date of Bulletin: MAY 01, 2006 NHTSA Item Number: 10020038 Component: STEERING:HYDRAULIC POWER ASSIST:PUMP Summary: FLUID LEAK AT POWER STEERING PUMP. *TT It was under warranty, and the solution was simple, replace an O-ring in the power steering pump. I had my car there for an oil change when the service staff there notified me that this o-ring replacement needed to be done. However, they had run out of parts because they had been doing a lot of these repairs, they said they would order some in for me, and just put them in next time I came in. At my next oil change I asked the service person who was taking my car about the o-ring replacement. He didn't know anything about it, and didn't bother to investigate. So I talked to the guy at the parts desk and he confirmed that they still didn't have any, they had used the ones that they had ordered for me on someone else's car. And he said he would order more. Sometime later I did receive a call letting me know the parts had arrived. No other information was given to me. So I waited until my next oil change to bring the car in, because that was the plan in the first place. At my next oil change I asked about the o-ring replacement, and no one know what I was talking about! I spoke with everyone I could. At my next oil change I brought in a copy of the TSB, and explained how angry they had made me. And they finally preformed the service that could have & should have been done 20,000 miles and nearly a year ago. I strongly recommend excessive caution when dealing with any person in Willey Honda's service department. If they make a commitment to you I suggest you ask lots of probing questions so that you know what to expect, or possibly even get them to put it in writing. In the end they did get the work done, and my power steering pump no longer leaks, I just wish is wasn't such a hassle. More