Performance Lexus

Horrible people READ BEFORE GOING HERE...I have came to this establishment about a month ago for a used car and was very please with the vehicle. While i was please w READ BEFORE GOING HERE...I have came to this establishment about a month ago for a used car and was very please with the vehicle. While i was please with the vehicle, my buying process was horrible. The sales associate was very bad with returning calls. There was two days of negotiation and finally my offer was accepted. To make the story short, they ended up selling the vehicle without letting me have any notice. I called in to make sure that the vehicle was still there and was told that they were completing the selling process of that vehicle to someone else but wasn't sure if it was going through or not and they would call me back to confirm if they would still have the vehicle. I did not receive any call, nor did they answer when I called in to ask if it was still there. Overall, I feel that this establishment deceived me. I think that it is not right to accept my offer, then turn around to sell it to someone else the next day. I don't know if this is how they do their business to everyone but they have made my car buying experience terrible. Maybe it is easier to buy a brand new vehicle here but when it comes to buying used car. PLEASE DON"T BUY FROM THIS ESTABLISHMENT!!! More

Great job Salesman was great! Everyone made me feel like a VIP. Instructions on how to use features on my car was very helpful and so was instructor. Salesman was great! Everyone made me feel like a VIP. Instructions on how to use features on my car was very helpful and so was instructor. More

Great Experience Traded in a old Lexus I had for for a new ES350 so I knew what to expect from the car, what I didn't expect was the service from the dealership. The Traded in a old Lexus I had for for a new ES350 so I knew what to expect from the car, what I didn't expect was the service from the dealership. The process was great from start to finish. Everyone there was professional, friendly and easy to work with. The best experience I ever with a car dealer. More

Very Good Experience We leased a new ES350 with the help and professional guidance from Doug Greenup. We have obtained other Lexus from Doug and found each experience to We leased a new ES350 with the help and professional guidance from Doug Greenup. We have obtained other Lexus from Doug and found each experience to be very professional and helpful. We highly recommend Doug. Jonathan Gutman introduced us to our new ES and left feeling even better about the car and dealership. More

Best Car Buying Experience I've Ever Had I have purchased 3 different vehicles in the last 9 years, all of them of the German brand including Volkswagen, Mercedes, and BMW, and unfortunately I have purchased 3 different vehicles in the last 9 years, all of them of the German brand including Volkswagen, Mercedes, and BMW, and unfortunately with each of them, despite being luxury brands, the sales experience was worse than a root canal. Every experience offered a "used car salesman" or a terrible experience either before, during, or after the close of the sale. Needless to say I try to stay away from buying cars if I can help it as I kept my Mercedes for 7 years before trading on a BMW SUV. One day on the highway a flashy, sleek, and very sharp looking car caught my eye and was very surprised to find it was a Lexus IS250 AWD. I'd never really taken to the Lexus brand and stuck to German models, but this car really caught my attention. It made me realize after having the SUV how much I missed the zippiness of a car that hugs the road. I got rid of the Mercedes because of the rear wheel drive (snow), but the IS250 offered a solution to that with the AWD model. After doing some research it appeared this vehicle fit my needs perfectly, but felt it was out of my price point. After talking to a close friend that has owned Lexus before he strongly recommended Performance Lexus, specifically Doug Greenup and Dan Kommeth. I was hesitant at first since it is about 1.5 hours away from me, but he raved about the excellent customer experience and no pressure sales experience. He spoke at length of Doug and Dan "not playing games" and being absolutely 100% honest and upfront about what they could do and what they could not do. After hearing such great things, I made contact with Dan and Doug and provided them the car, options, and price point that would make me a new Lexus owner. Both Dan and Doug worked for approximately 2 weeks to find, much to my surprise, the perfect IS250 AWD with all the options I desired and at a price point that was within my reach. I might also add they found a car that my local dealer said "didn't exist" and would not work with me. After working the deal completely via phone and email, I set a date to pickup my new car, but in all honesty I was extremely hesitant based on my previous experiences. I still felt that "something was going to change" from the numbers we discussed or the car we discussed and I'd end up paying more given I was driving 1.5 hours to get it. I couldn't have been more relieved and happy at the warm welcome I received at the dealership from Doug. Doug came to meet me at the door and walked me to his desk where he immediately informed me that Finance was going to be a few minutes because they were with another customer but that he went ahead and started as much paperwork as he could. We quickly filled out the necessary paperwork and he provided me with options for tire care, exterior care, and interior care that I could purchase at finance. After approximately 15 minutes, Finance was ready for me, which is where I expected the ball to drop and learn that something with my deal (car price, trade value, interest rate, payment, terms etc...) was going to change. This did NOT happen. Finance was the easiest Finance experience I have ever had. Frank Hoskins was fantastic and I literally walked in and signed the documentation and was finished within 30 minutes and NOTHING CHANGED from the deal I worked out via email and telephone. Frank was extremely honest with me in regard to what protection plans and warranties I needed or didn't need by asking me questions on how I use the car and how many miles I drive. He easily could have recommended the most expensive plan, but he did not do so. Instead he focussed completely on what would be best for me. All in all, I don't think I spent more than an hour in the dealership before I was on my way back home. It was the best and easiest car purchase I have ever made. The IS250 AWD is also by far the favorite of the cars I have owned, without question. You may think that is due to it being new and recent, but I can assure you this car is everything. It is luxury, sport, and functionality (AWD for snow) wrapped up into one car. The GPS and technology options are the best and far superior to any of the German brands I've owned in the past. If you're looking for a no hassle and easy car buying experience, Performance Lexus is where I would go, even if you have to drive 2 hours to go there. Dan runs a top of the line dealership, Doug was the best non-salesman salesman I've ever worked with, and Frank was great during Financing. I couldn't be happier! More

Great experience! The employees of Performance Lexus made my car purchase a very pleasant experience. They found a great car for me, low pressure environment, and the p The employees of Performance Lexus made my car purchase a very pleasant experience. They found a great car for me, low pressure environment, and the personal attention and personal service if very impressive. It is very easy to recommend this dealership. More

Experience We had a great experience with the dealership and it's team of salesmen. All were kind and courteous and informative.We would definitely recommend the We had a great experience with the dealership and it's team of salesmen. All were kind and courteous and informative.We would definitely recommend the dealership to anyone looking to purchase a vehicle. More

Tony Baxter is fantastic! If you are looking to buy a Lexus from someone who will put ZERO pressure on you, who will work hard to get you in whatever vehicle YOU want to drive, If you are looking to buy a Lexus from someone who will put ZERO pressure on you, who will work hard to get you in whatever vehicle YOU want to drive, and who has YOUR best interest in mind, call Tony Baxter at Performance Lexus! The whole car buying experience is a nightmare as far as I'm concerned. Tony makes the process as painless as possible. Tony is personable and follows-up on every request. There are no games with Tony. No running back and forth from Tony to the sales manager, no haggling over price, no pressure to buy a car that you really do not want. Just an honest, open dialogue where Tony will listen to your needs and match you up appropriately with the car that best fits those needs. Today was the second car I bought from Tony in the past 6 months and as long as Tony remains at Performance Lexus, I will continue to purchase cars at this dealership! Thank you Tony!!! More

Great experience Jonathan Smith took care of me in the most professional manner I've come across in any car dealership I've ever been in. The ES350 2014 is beautiful Jonathan Smith took care of me in the most professional manner I've come across in any car dealership I've ever been in. The ES350 2014 is beautiful and the new changes are great. The dealership was a great experience for me and is as good as it gets. More

High Marks For Performance! Without a doubt one of the best experiences I have ever had in purchasing a vehicle. My sales consultant, Mike Witte, worked with me to find the exact Without a doubt one of the best experiences I have ever had in purchasing a vehicle. My sales consultant, Mike Witte, worked with me to find the exact car I wanted and made it easy to do business with Performance Lexus. It was a pleasure dealing with Mike...as it was also with Dan, Ralph, Jason, and Jonathan. I highly recommend this dealership! More