
Performance Lexus
Cincinnati, OH
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Great customer service! My 300H needed an oil change. With COVID 19 quarantine I preferred not to wait at the dealership. I made an appointment for them to pick up my car i My 300H needed an oil change. With COVID 19 quarantine I preferred not to wait at the dealership. I made an appointment for them to pick up my car instead of taking it in. They picked up the car on time and delivered it back to my driveway, washed and ready to go in a timely manner. From the initial apointment call, to the diagnostic video from my mechanic, to the one who picked up and delivered my car - thank you for exceptional customer service! Daniel Weber More

Top Notch Experience First -- I love my new GX 460. It is truly my vanity luxury car. Roderick (Rick) Hubble was a first class salesman. He took care of me every step First -- I love my new GX 460. It is truly my vanity luxury car. Roderick (Rick) Hubble was a first class salesman. He took care of me every step of the way. He even followed up with calling to be sure I didn't have any additional questions after the sale. Thank you. More

Mr. Hubble is great at what he does! Helped me purchase a beautiful car! I love how well they treat there customers! They treat you so well you’ll want to purchase another one! Fantastic. beautiful car! I love how well they treat there customers! They treat you so well you’ll want to purchase another one! Fantastic. More
Wort expeience ever I have owned my lexus for 10+ years and over the past couple years I have noticed the quality of work and customer service drop tremendously. My last I have owned my lexus for 10+ years and over the past couple years I have noticed the quality of work and customer service drop tremendously. My last experience here they missed too many things to even count. I knew I had a light out above my license plate, and with there inspection they did not catch it. My key fab was missing a screw thinking they would fix that or bring it to my attention (hard to miss) and they gave be back my key fab still broken and never mentioned anything at all. After my service was done I pulled out of the parking lot only to notice that they did not shut my hood properly. So I had to pull over to shut the hood of the car that they worked on. For this being a "luxury brand" it sure seemed like they missed all the details that a real luxury brand car would provide. With my call with the service manager he offered an apology but didn't even try to keep my business. I will never return to this store and because of the last experience I will never buy or recommend a Lexus ever again More

Rick was so great to work with He was very knowledgeable and attentive to my interests and wants. I would highly recommend Rick for any of your Lexus purchase. and attentive to my interests and wants. I would highly recommend Rick for any of your Lexus purchase. More

I had been researching cars for a few weeks when I came across a beautiful CR-V at Performance Lexus. I knew after seeing it, I wanted that car. I reached out showing my interest and I immediately got an e across a beautiful CR-V at Performance Lexus. I knew after seeing it, I wanted that car. I reached out showing my interest and I immediately got an email from Doug Greenup. Fast forward to my appointment. Doug pulled the car and it was ready when I got there. After a look around and test drive I was ready to make a deal. After talking about numbers Doug, Jason (finance) and I came to an agreement. They both are extremely knowledgeable and easy to work with. Nice guys! I’m very happy with my experience and I would recommend Performance Lexus, Doug and Jason to anyone. More
Very professional and very efficient, as always. My loaner car was ready when I got there and my car was ready for pick up ahead of schedule. Always updates throughout. Good people. loaner car was ready when I got there and my car was ready for pick up ahead of schedule. Always updates throughout. Good people. More

Rick Hubble was my sales consultant; he did an excellent job in helping me to select the perfect car for me. He was knowledgeable, provided answers to all of my questions, and was easy to work with. job in helping me to select the perfect car for me. He was knowledgeable, provided answers to all of my questions, and was easy to work with. More

I'm overly appreciative and grateful for the tremendous service and help !! Rick Hubble is a standup salesman as well as everyone involved in helping me get in my new car .. I recommend any and everyone st service and help !! Rick Hubble is a standup salesman as well as everyone involved in helping me get in my new car .. I recommend any and everyone stop in to performance lexus to see what can be done for them . More
This was my first service experience., I am a first time Lexus owner. My auto was picked up and returned to my home in a timely basis. This was great. Thanks to the Service Department. Lexus owner. My auto was picked up and returned to my home in a timely basis. This was great. Thanks to the Service Department. More