
Performance Lexus
Cincinnati, OH
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Wonderful expereince Rick took real good care of me with my current purchase. He kept in contact after my first visit. I found the car I really wanted on my next visit and Rick took real good care of me with my current purchase. He kept in contact after my first visit. I found the car I really wanted on my next visit and went home with it. Rick displayed great customer service, quality, and care. I highly recommend him as a Sales Consultant and look forward to purchasing more vehicles with him in the future. More
Another Satisfied Customer Went to Performance Lexus on Sunday June 24th after seeing an online listing for a ES350. I called the dealership prior to opening to find out the tim Went to Performance Lexus on Sunday June 24th after seeing an online listing for a ES350. I called the dealership prior to opening to find out the time they do open. While driving there, I called and spoke to Roderick Hubble. I let him know I wanted to test drive the vehicle I was interested in. Upon arriving, the vehicle was out front and ready to check out & test drive. After taking a test spin, we were very pleased with the professionalism he showed. Pleasant, very knowledgeable and fair. We closed the deal,, and asked Roderick for several business cards to hand out for any interested LEXUS buying people we know. More
Great experience! Rick was an awesome sales representative. He really made me feel like he cared about us as a client and was genuinely interested in giving me the best Rick was an awesome sales representative. He really made me feel like he cared about us as a client and was genuinely interested in giving me the best car buying experience possible. Thanks Rick! More
"EXTREMELY SATISFIED CUSTOMERS" Rick Hubble is by far the BEST car salesman/businessman that we have ever had the pleasure of coming in contact with. Our experience was so wonderful Rick Hubble is by far the BEST car salesman/businessman that we have ever had the pleasure of coming in contact with. Our experience was so wonderful that we have purchased 3 different vehicles in the past 2 year. We "HIGHLY" recommend visiting Performance Lexus and seeing for yourselves the true customer satisfaction experience. Rick gets A+++++++ in our book. More
A WONDERFUL EXPERIENCE I DROVE 190 MILES TO THIS DEALERSHIP. IT WAS WORTH IT !!!!! TONY BAXTER WAS AN OUTSTANDING PERSON. HE WAS EASY TO TALK TO AND HE ANSWERED ALL QUESTIO I DROVE 190 MILES TO THIS DEALERSHIP. IT WAS WORTH IT !!!!! TONY BAXTER WAS AN OUTSTANDING PERSON. HE WAS EASY TO TALK TO AND HE ANSWERED ALL QUESTIONS.. THE AUTO I CAME TO PURCHASE WAS AMAZING. THE DEALERSHIP SPARED TO EXPENSIVE TO MAKE THE USED AUTO PRESENTED IN FIRST CLASS CONDITION. I WOULD RECOMMEND PERFORMANCE LEXIS. TONY BAXTER WAS EASY TO TALK TO AND MAKE THE PURCHASE A PLEASURE. I WILL START AT PERFORMANCE LEXUS FOR ALL FURTHER AUTOS. More
Awesome Used Car Experience I have been looking for a used car with all the bells and whistles at a specific price point. I was introduced to Roderick at the dealership. We discu I have been looking for a used car with all the bells and whistles at a specific price point. I was introduced to Roderick at the dealership. We discussed what I was looking for and several options that they had. After a drive and a discussion about several other cars I was considering, I settled on a car Roderick had assisted. No pressure, painless experience and a fantastic deal. I wish I had crossed paths with Roderick a month ago!! Thank you!!! Keep up the great work!!! More
Best car buying experience! Rick facilitated and extremely easy car buying experience for my husband and I. From the minute we walked in he was welcoming, knowledgeable, and acc Rick facilitated and extremely easy car buying experience for my husband and I. From the minute we walked in he was welcoming, knowledgeable, and accommodating. Never once did we feel pressured into buying. I would highly recommend Rick to anyone looking to buy a car. More
Great Experience!! Rick made the car buying experience simple, FUN, and painless. He really took the time to walk us through the store and really listened to what we wer Rick made the car buying experience simple, FUN, and painless. He really took the time to walk us through the store and really listened to what we were looking for. I felt like a welcomed customer and not a number! Thank you for the great experience. Rick is the epitome of OVER AND BEYOND in regards to customer experience!!! More
Outstanding Sales Team! (Thank you, Jeff Kaplan!) The team at Performance Lexus was simply outstanding! We worked closely with Jeff Kaplan in Sales and also with Rich Cook, the Sales Manager. We had The team at Performance Lexus was simply outstanding! We worked closely with Jeff Kaplan in Sales and also with Rich Cook, the Sales Manager. We had never met either of them before this. We were interested in a Toyota Rav4 we saw among their pre-owned inventory online as our daughter has unique medical needs making it difficult/painful for her to walk, let alone get in and out of sedans. We were upfront with our financial limitations (this was not a planned purchase), and Jeff and Rich were equally honest about what they could and couldn't do. We didn't want to "play games," and they made the negotiation painless. We worked out the details most closely with Jeff, and he is the best car salesperson we have ever met ... and just a great person. Not only was he honest and straightforward, but he was empathetic to our situation, didn't put us through any "wait here while I talk with my manager" nonsense, and went WAY beyond our expectations! He offered to have the car "presented" for our daughter with a bow and personalized-sign with her name on it when we returned to pick it up as a surprise for her. When we did return, the car was re-detailed, sported a huge red bow, and a sign that was hand-decorated just for our daughter. As parents who have seen her go through more than her share of challenges, this was an incredible blessing ... she was speechless and overwhelmed. Even after that, Jeff spent another 45 minutes or so walking her through the process of connecting her smartphone via Bluetooth, setting up radio stations and navigation, etc. We had a bit more paperwork to fill out in another area of the facility so Jeff even pulled the car right around to where we were so my daughter wouldn't have to walk all the way back. By the time we were finished, Jeff Kaplan was our hero. He made our purchase experience incredibly positive. He respected our situation and our daughter. He more than delivered on his promises. Without question, we will seek him out for our next car purchase and will recommend him without hesitation to others who may be looking for a new or used car. One last thing I never realized ... even when you buy a pre-owned non-Lexus from Performance Lexus, you get many of the perks that new car buyers receive there - free car washes, a fantastic reception/waiting area, etc. Thank you, Performance Lexus ... be sure to keep Jeff Kaplan on staff! :) More
Above And Beyond ! Rick Hubble is one in a million. Extremely knowledgeable , patient and kind. Even though We arrived at the dealership close to closing time , Rick nev Rick Hubble is one in a million. Extremely knowledgeable , patient and kind. Even though We arrived at the dealership close to closing time , Rick never made me rushed. We left that night at 11:00 Pm. I LOVE my RX350.! Everyone at the dealership is customer oriented, polite and professional. Thanks to all for the nicest car buying experience I’ve ever had. More