Perillo BMW

It is always a delight to bring my car in to Perillo BMW. Working with Danette Surges is a big reason why. The thought of car repair work is enough to make anyone cringe and my past experience with car Working with Danette Surges is a big reason why. The thought of car repair work is enough to make anyone cringe and my past experience with car dealerships has been no less than maddening! Danette puts all of that frustration and worry to ease. She is communicative, efficient, and forthcoming. Working with Danette comes with a level of transparency and honesty that I have not experienced elsewhere. She’s direct, knowledgeable and recommends what’s necessary. No games. She ensures timely service and that the work that is done is of the highest quality. If you want a concierge rated service from Perillo your visit should start with speaking to Danette. More

I came in for recall service Friday April 22, 2013 and was immediately helped by an extremely polite lady Danette Surges. I've never experienced such high end professionalism in all my years. She was immediately helped by an extremely polite lady Danette Surges. I've never experienced such high end professionalism in all my years. She was so helpful, answered all my questions, was extremely knowledgeable, and called me back as soon as the car was ready. I can only hope in the future that I will have the great oppurtunity to work with Ms. Surges again. She is truly invaluble to your service group. More

Danette has always provided excellent and friendly service. She is knowlegable, practical, forthcoming and always attentive to my needs. At times, she is the only reason I return to Perillo for serv service. She is knowlegable, practical, forthcoming and always attentive to my needs. At times, she is the only reason I return to Perillo for service. She also works with the sales staff. I purchased my present 330ci as a result of her reommendation, when my prior BMW was in for extensive service. She is in all ways a gem. Some of your other service personnel wld benefit from learning how she does things. Today, for example, the service department was in disarray until she "rescued" me from a rude and quite unhelpful service person. But for her intervention, I'd have departed for another provider. Bob Helman More

This is my third BMW purchased from Perillo in 6 years, and I expect to be back for my fourth. The entire sales and service team have set themselves apart from any other dealership I have ever worked with. and I expect to be back for my fourth. The entire sales and service team have set themselves apart from any other dealership I have ever worked with. Vanessa Carr has taken the time to get to know me and my tastes so that she was able to find the perfect car over and over. The finance and service teams have always gone above and beyond to assure outstanding customer care. I can not recommend this dealership highly enough. If you are looking for a BMW, look no further!!! More

Great experience so far! I was really nervous about Great experience so far! I was really nervous about working with Perillo due to many of the negative ratings I have seen, but as far as i'm concern Great experience so far! I was really nervous about working with Perillo due to many of the negative ratings I have seen, but as far as i'm concerned they treated me great. Peter Mers was my advisor and he was fantastic. He really took the time to work with me and even worked with management on getting a great deal put together. This was pretty much the most painless sale i've ever experienced for a car. Gina in finance was fantastic and got the paperwork done quickly and Mario in service took great care of me when my car had some minor issues. I think when people give negative ratings, you really have to wonder what their expectations were from beginning. In this case, I was proceeding with caution, but came away with impressed and extremely happy with my experience. With most dealerships, you have to keep in mind that they work in sales and they're going to try to sell you things you may not necessarily need, but it's their job to offer. At the end of the day, it's really up to you whether you decide to take it or not, but I too work in sales so I guess I completely understand and didn't come away with a negative experience. All in all, I will do buisness with Peter again and the Perillo dealership unless they completely drop the ball. More

Michael is outstanding. Having spent more than 30 years in a executive capacity in the automobile industry, I have seen the good, bad and everything inbetween. After I had a extremely unpleasant encounter in a executive capacity in the automobile industry, I have seen the good, bad and everything inbetween. After I had a extremely unpleasant encounter with a manager at this dealership, Michael never gave up on trying to do everything he could to rectify the situation and turn me from a ready, willing and able buyer into a satisfied customer. Michael treated me with empathy, sincerity and, most importantly, honesty and respect. In short, he provided me with a truly remarkable buying experience. If you are reading this, you are currently or will be in the market for a new or pre owned vehicle. Do yourself a favor and call or go see Michael Hall, you will be pleasantly surprised, I was. More

Michael was great to work with and really knew his information. Being that we were new to BMW, he walked us through each of our options and all of the available features, even if it meant him staying information. Being that we were new to BMW, he walked us through each of our options and all of the available features, even if it meant him staying after hours (which we really appreciated!). His enthusiasm and knowledge of the brand really helped us make the best decision possible and we drove home very happy in our new car. We're excited to have a new car and dealership in the city which we will definitely recommend! More

The excitement you get out of driving a new car can sometimes be overshadowed by the pain of going in/out of dealerships looking for the "perfect" car. However, working with Michael and the rest of the sometimes be overshadowed by the pain of going in/out of dealerships looking for the "perfect" car. However, working with Michael and the rest of the staff made it much more enjoyable. Good work, guys. Keep it up. More

It's was Memorial Day and wanted to buy a car. I had promised my niece the car I was currently driving. I went to purchase the Audi Q5 from the dealership just across the street from Perillo BMW but the promised my niece the car I was currently driving. I went to purchase the Audi Q5 from the dealership just across the street from Perillo BMW but the service was poor I felt ignored and not taken seriously. I promptly left after I witnessed the sales person speak with someone else even offer his business card. I walked into Perillo BMW and right away I was greeted with a smile and an immediate offer to get someone to assist me. Up walked Peter Mers his smile was bright and welcoming as he extended his hand to greet me. It didn't seem to matter to him that I wore a T Shirt and Jeans. He took his time as I toured the showroom and viewed the inventory. He was kind enough to even show me the website to assist in my search. Needless to say I became the owner of a Beautiful 2011 BMW 528I with low mileage (a plus). This sale was completed in less than 2hrs. Because of Mr. Peter Mers and his treatment of me. I have become a loyal customer and will own a BMW for the rest of my life. Oh and that niece I was talking about earlier as soon as her driving improves she will also be presented with a BMW. Mr. Peter Mers you are truly an asset to Perillo BMW. I can't thank you enough More

Michael has made buying a car for me such a memorable experience for me. This is the third car I've got from Michael and I look forward to many years of business in the future. I live right next to Bil experience for me. This is the third car I've got from Michael and I look forward to many years of business in the future. I live right next to Bill Jacobs BMW but I knew if I was getting a BMW it was going to be from Michael. Therefore, I traveled to Perillo BMW in Chicago to do business with Michael. He's made my past experiences so enjoyable! More