Perrysburg Auto Mall

John was very helpful in servicing my Acadia and he keptme informed. The service was prompt and efficient. keptme informed. The service was prompt and efficient. More

Contacting and talking to someone at the service desk is very frustrating. Service desk doesn’t return calls. I left several messages over multiple days and weeks on the voicemail and only one time did the very frustrating. Service desk doesn’t return calls. I left several messages over multiple days and weeks on the voicemail and only one time did they return my call. More

Ordered Acadia from factory custom to my options. It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous o It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous options worked (which is a lot). When we were done and was ready to leave, I noticed it did not have all the dealer installed options installed. It was missing the floor liner package for the cargo area which I had paid for. Salesman found them immediately and I volunteered to install them myself so I could get going. Not a big deal but whoever prepped the car missed this and I paid for dealer installation. I also asked about the owners manual and was told it should be in the glove box. I checked and saw 2 little books in the glove box and asked it these were the owners manual and was told yes so thought I was ok. When I got home I got the books out and found there was no owners manual. I am they guy who actually reads and follows the owners manual. I sent an email to salesman who quickly sent me an electronic pdf copy and promised to order the owners manual hard copy. Also, there was no document on warranty information given to me. Then I got out the splash guards I ordered with the car (to install myself) and found they were for the wrong model The fronts where correct for a Denali but the rears where not correct so parts clearly had the right information just messed up the rears. I called the parts department (on a Saturday) and they quickly found their mistake and promised to have them shipped to my home. Also, the dash camera (dealer order and install) I requested when I ordered my car was not installed and found to be on back order. I found it had not been ordered until car was in transit...so I have no idea when it will arrive. It should have been ordered at the same time the car was ordered. So, car is great but was not properly prepared...They should have a check list to confirm all items are included including dealer installed options and all owners' documents. These oversights cause me concern if the other items dealers get paid to "prepare/inspect" where completed...(like oil levels for example) More

All was great and very efficient, thanks. Service department explained what was being done and we even got a loaner to test out. Service department explained what was being done and we even got a loaner to test out. More

On line add was not correct, The online deal was not honored at dealership. Still I think I got a good deal on Atlas that I wanted. honored at dealership. Still I think I got a good deal on Atlas that I wanted. More

Easy to schedule recall service. Recall completed in reasonable time.called when work was completed Recall completed in reasonable time.called when work was completed More

scheduling was easy and very convenient, and the waiting area was also comfortable which made the waiting quick area was also comfortable which made the waiting quick More

I own a 2021 gmc sierra 1500 at4. Jessica in the service department went out of her way to help me, not only get my truck fixed, but get me into a loaner car, so that I would have the Jessica in the service department went out of her way to help me, not only get my truck fixed, but get me into a loaner car, so that I would have the best experience possible. Everyone, including the cashier, I apologize for not recalling her name at the moment, were incredibly helpful, kind, understanding, and thoughtful with every interaction. I will be returning to chronin gmc for my next new vehicle. More

Madelyn was wonderful to work with. Professional, knowledgeable and personable. She assisted us in finding the right car. Professional, knowledgeable and personable. She assisted us in finding the right car. More

Scott was amazing to work with. Took time with us, get to know us and asked questions to see what we were looking for. He was never pushy, but offered solid recommendations based on Took time with us, get to know us and asked questions to see what we were looking for. He was never pushy, but offered solid recommendations based on our needs/wants. Felt very comfortable buying from him and the advice he gave. Financing was quick and easy as well! More