Perrysburg Auto Mall

Front desk associate that assisted me was very kind and helpful. He explained the services that were provided and of course the cost. helpful. He explained the services that were provided and of course the cost. More

I have taken and purchased my last 3 vehicles with this dealership. I have always been very satisfied with the quality of the service. dealership. I have always been very satisfied with the quality of the service. More

Artemis was very very nice and helpful. He answered all questions about the car, gave us all the instructions and prepared everything for us. He answered all questions about the car, gave us all the instructions and prepared everything for us. More

Great Service and they always look out for what is coming up next to help maintain my car. I am on Car three from the Team here, all around GREAT. up next to help maintain my car. I am on Car three from the Team here, all around GREAT. More

I typically have no issues servicing my vehicle but this last time was a very poor experience. It took 2 hours and 22 minutes to get an oil change. I dropped my car the night before so there was no excuse, last time was a very poor experience. It took 2 hours and 22 minutes to get an oil change. I dropped my car the night before so there was no excuse, however, when I showed up to pick up my car, they immediately morphed into excuse mode. “Technicians called off” was the excuse. That is not my problem. The dealership needs to account for staffing issues. Its ’People-Management 101’. They also need to be trained on how to communicate with customers. A simple call to set expectations on the delay would have been nice. My family almost missed my son’s hockey game in Michigan because of this. Needless to say, it was a stressful drive up North, and Cronin was a hot topic of conversation. More

First time customer. Will continue using the service department. Quick, complete and fair price. Waiting room very comfortable. Will continue using the service department. Quick, complete and fair price. Waiting room very comfortable. More

Overall a good experience. Michael Ludwig took good care of us. Don't like being pressured to add on "extra services" at time of signing paperwork - thought those days were b Michael Ludwig took good care of us. Don't like being pressured to add on "extra services" at time of signing paperwork - thought those days were behind enlightened dealers. Interior of car, which is blond had several black smudges on the visors and near the doors which we found when we got home. More

Matthew Ovens was kind and helpful! He answered all my questions and worked with me to find what would work best for me! I will definitely be recommending him to other people! He answered all my questions and worked with me to find what would work best for me! I will definitely be recommending him to other people! More

$400 plus charge to “update software” and problem still not fixed. After researching for 30 minute I found a fairly common cause of our issues, which was never brought up my service tech/manager. I know not fixed. After researching for 30 minute I found a fairly common cause of our issues, which was never brought up my service tech/manager. I know enough about mechanics to feel like the service provided was….well I’m not even sure anything was actually done. More

Was hoping the small personal attention from BG would follow. It did not. I never felt like I was getting swindled there. I def felt that way here and will not be back. I asked for an oil change and follow. It did not. I never felt like I was getting swindled there. I def felt that way here and will not be back. I asked for an oil change and for my tire to be checked. A text was sent suggesting $1,000 worth of "urgent" matters, none of which were urgent, and there was no mention of my tire, that it was repaired, needed to be replaced, or what may have caused the issue. More