Perrysburg Auto Mall

The service manager was very attentive to my requests. He was also very knowledgeable and explained everything so that I could understand what my vehicle needed. He was also very knowledgeable and explained everything so that I could understand what my vehicle needed. More

Friendly, easy to work with. Provided a shuttle service while we waited for a lengthy repair. Work was done sooner than estimated. Overall a great place to deal with! Provided a shuttle service while we waited for a lengthy repair. Work was done sooner than estimated. Overall a great place to deal with! More

This Volkswagen dealership is great. They are friendly and do a wonderful job. I would like to give a special thanks to Ronnie who always does a fantastic job! They are friendly and do a wonderful job. I would like to give a special thanks to Ronnie who always does a fantastic job! More

Friendly, very accommodating, easy to speak with and help with anything you ask about Always have time for a car wash! with anything you ask about Always have time for a car wash! More

The service department got us an appointment in a reasonable time. Everyone was helpful and knowledgeable and they fix the problem quickly.. reasonable time. Everyone was helpful and knowledgeable and they fix the problem quickly.. More

We held off on writing this review because we didn’t want it to be colored by wild emotions. But we are both feeling so taken advantage of that I think it’s time to share our experience. After spending a it to be colored by wild emotions. But we are both feeling so taken advantage of that I think it’s time to share our experience. After spending a long 12-hour day driving from New York to Ohio we noticed a problem with our GMC Sierra truck and knew that it was something that needed to be handled by a professional. With a quick google search we found Perrysburg Automall and called to see if we could get an appointment and he (John E.) said “come on in”. We pulled in on Wednesday at noon and crossed our fingers that it wouldn’t be a big issue and we’d be on our way soon. A mechanic took a look and decided that it must have been bad DEF and suggested that we would need to have the DEF tank dropped and drained at a cost of $600. That was not the fix and on Thursday he said that we needed to replace a NOx sensor, at a cost of $700. That also did not solve the problem. On Friday the service manager said that they had reached out to GM tech support and were waiting for feedback from them. I asked if their mechanics ever worked on Saturdays. He replied sometimes, but I found out that he did not come in that Saturday to work on our car. Until this point we were stranded in our travel trailer in the parking lot of the dealership when it occurred to us that most dealerships offer a loaner car when your vehicle is in for servicing, so we asked a nd we were able to have a loaner car. So glad that we asked because it was not offered. On Monday the dealership heard back from GM tech support who suggested that we would need to replace the diesel particulate filter at a cost of approximately $3000. They also mentioned that the part would be hard to find as their initial search revealed nothing. The service manager said he would be back in touch with us by Thursday, either way. On Wednesday my husband called to check in with John. No luck, and it may actually take two weeks to get the part. At this point we were waiting for an entire week. When we got this bit of news, we decided to call customer service at GM. It doesn’t make any sense to us that a car manufacturing company would not be able to help find a needed part to make a repair to one of their own vehicles. The customer service department was not able to help us find the part either. That evening we were telling the tale of our bad luck to the campground supervisor and she mentioned that there were great diesel mechanics in a nearby town called Findlay. The next day we called two different car dealers in the Findlay area asking for their help to find the needed part. One of them gave us the name of a dealer that was quite helpful and gave us the number for another dealer to try. We called this dealer and were very pleased to find that they had one in stock. We got all the details and planned to drive right there to pick it up. My husband called John back to tell him we found the part and we would go pick it up in our loaner truck, John responded by saying the dealership didn’t like their loaner vehicles going on long trips, it was an hour each way! When I called John, he said he found the part! He did not, I found the part! It’s not a game and we were both quite disheartened that John found it necessary to lie about the situation. The part was in hand for the mechanic to get it all repaired and by 11:30 Friday morning it was complete. Unfortunately, the service manager was not working that day so we wouldn’t see him, but he had our keys and paperwork so we had to wait for him to drop them off at the dealership. We were told to come in at 2:00. Amazing that even after waiting 10 days for our repair to be completed the service manager still needed to hold us up by making us wait. And why were the keys not at the dealership in the first place? The cashier asked when we paid our invoice if we would like to sign up for the GM Rewards program. There is more to say but we're running out of room here!!!! More

Awesome Staff! The guy at the desk was so nice and explained everything They got it done quickly and efficiently Thank you1 The guy at the desk was so nice and explained everything They got it done quickly and efficiently Thank you1 More

Good people to work with, started out with some odd numbers at first but ending up meeting in between. numbers at first but ending up meeting in between. More

Very satisfied with the service performed. I was received timely. The charges assessed were reasonable. I was received timely. The charges assessed were reasonable. More