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Perrysburg Auto Mall - Service Center

Perrysburg, OH

4.6
874 Reviews
Call Service Center (419) 874-4331

874 Reviews of Perrysburg Auto Mall - Service Center

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July 15, 2025

Seamless on-libe scheduled day of for an oil change. In and out in a breeze. Great service! More

by B Kulpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jul 16, 2025 -

Perrysburg Auto Mall responded

Thank you for the great feedback! We're glad to hear that scheduling online was seamless and that your oil change was quick and easy. Our team works hard to make service visits efficient and stress-free, and we're happy we delivered. Looking forward to seeing you next time! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Jul 16, 2025 -

Perrysburg Auto Mall responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

July 15, 2025

Excellent Service! I made my appointment online and everything went smoothly. They even asked when I would like my car back and got it to me earlier. More

by jschimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Perrysburg Auto Mall responded

Thank you for the wonderful review! We're so glad to hear everything went smoothly—from scheduling online to getting your vehicle back ahead of time. Our team works hard to make the service process as convenient and efficient as possible, and it's great to know we hit the mark. We appreciate your trust and look forward to seeing you again! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Jul 17, 2025 -

Perrysburg Auto Mall responded

We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!

July 12, 2025

Great people great service service advisor is great the work was done on time and well More

by mcousino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Jul 12, 2025 -

Perrysburg Auto Mall responded

Thank you for the great review! We’re so glad to hear you had a positive experience with our team and that your service was completed on time and done right. We’ll be sure to pass along your kind words to your service advisor as well. We appreciate your support and look forward to seeing you next time! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

July 11, 2025

this is my 4th truck with them and they have always gave me great service. More

by SHANE4GOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kerekes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Kudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Perrysburg Auto Mall responded

Hi Shane, Thank you for your honest feedback. We’re genuinely sorry to hear that your experience with our service advisor left you feeling misled — that’s never the impression we want to give. We’re glad to hear you were happy with the work done by our technicians, but we completely understand how frustrating it is to feel like a service wasn’t necessary. We’d appreciate the chance to review the situation more closely and see where things may have gone wrong. If you're open to it, please reach out to me directly at rort@pbautomall.com. We never want to lose a customer over a single experience, and we’d value the opportunity to make this right — for you and your family. Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

July 10, 2025

Friendly, courteous, and efficient service. All questions answered. I can't think of going anywhere else for my VW service. More

by randi5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Young
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Jul 10, 2025 -

Perrysburg Auto Mall responded

Thank you for the great review! We’re so glad to hear that Keith and our team provided friendly, courteous, and efficient service. It means a lot to know you trust us with your VW and wouldn’t consider going anywhere else—that’s exactly the kind of loyalty we strive to earn. We truly appreciate your continued support and look forward to seeing you next time! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

July 10, 2025

The scheduled service was great, but I was very disappointed that my vehicle was not washed after the service was done More

by ray6056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jul 12, 2025 -

Perrysburg Auto Mall responded

Thank you for your feedback. We're glad to hear your scheduled service went well and that Jessica provided a great experience! That said, we’re sorry to hear your vehicle wasn’t washed after service—that’s something we normally aim to deliver, and we understand your disappointment. We truly appreciate you bringing it to our attention and will make sure to address it with our team to prevent it in the future. We value your business and hope to exceed your expectations on your next visit. Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

July 07, 2025

This was the third time I brought my truck in for a check engine light related to the exhaust and they finally did something about it - replaced a leaking DEF injector. The first two times they couldn't fin More

by scott@bits-dont-byte.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jul 07, 2025 -

Perrysburg Auto Mall responded

Thank you for taking the time to share your experience. While we’re glad the issue with your DEF injector was ultimately resolved and covered under your powertrain warranty, we truly regret that it took multiple visits to get there. We understand how frustrating it can be to deal with a recurring check engine light — especially when answers aren’t clear right away. It’s also clear that our communication throughout the process could have been much better, and that’s something we take seriously. The text feature is meant to make things more convenient, and we’ll be addressing the inconsistency you experienced with our team. We genuinely appreciate your patience and your feedback — it helps us improve. If there’s anything more we can do to support you going forward, please don’t hesitate to reach out. rort@pbautomall.com Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice Best Dealership

July 03, 2025

Service was prompt. I was informed that there was a little delay due to staffing however I was taken care of within an appropriate time frame. More

by kashmere25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connlly Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Perrysburg Auto Mall responded

Thank you for the great feedback! We're glad to hear your service was prompt and that our team kept you informed along the way. We appreciate your patience and understanding regarding the slight staffing delay, and we’re happy we could take care of you in a timely manner. We look forward to serving you again soon! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

July 03, 2025

Efficient service on car, processed right away. This survey wants 15 words. Interesting requirement for survey More

by SUSAN.BATTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Schinhart
Report | Print
Jul 05, 2025 -

Perrysburg Auto Mall responded

Thank you for the feedback! We’re glad to hear your service was quick and efficient from start to finish. We appreciate you taking the time—15-word survey requirement and all! Looking forward to seeing you next time. Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

July 01, 2025

Appointment time was kept and service was completed in a timely manner. My service advisor, Nate, was personable and efficient More

by dk_putzbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate, service advisor *****
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Jul 02, 2025 -

Perrysburg Auto Mall responded

Thank you for taking the time to leave us a review! We're glad to hear your appointment went smoothly and that Nate provided personable and efficient service—that’s exactly the experience we aim for. We truly appreciate the 4-star rating and will keep working hard to earn that 5th star on your next visit. If there’s anything more we can do, please don’t hesitate to let us know! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

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