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Pete Moore Imports
Pensacola, FL
1,746 Reviews
The Pete Moore Automotive Team is locally owned and operated since 1981 and stocks 1,000+ new & pre-owned vehicles, features award winning service departments, an extensive parts & tire inventory and an on-site collision center. Many of The Pete Moore Automotive Team members have been with us for 20+ years and many of our thousands of satisfied customers have been with us just as long, with many families that are 3rd or even 4th generation customers! Pete Moore proudly supports local schools and charities including the Santa Rosa Kids House, Covenant Hospice, ARC Gateway, Miracle League of Pensacola, Driver’s Education Vehicles and the Pete Moore Safe Shores Program.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,746 reviews
August 23, 2015
Accommodating, friendly, and professional! James Wheeler was outstanding as our sale rep. We test drove a 2015 Volkswagen Convertible and explained we were still deciding between a couple of d James Wheeler was outstanding as our sale rep. We test drove a 2015 Volkswagen Convertible and explained we were still deciding between a couple of different makes of vehicles. We never experienced any "pressure sales" or unwelcome phone calls. We contacted Mr. Wheeler a couple of weeks later and told him we were ready to make our purchase. He worked with us on scheduling the date we could make the transaction, and he was very friendly and professional in working out all the details. He emailed us all the information that we requested in a very timely manner. We are very happy with our new Volkswagen and would highly recommend Pete Moore Volkswagen to anyone looking to purchase a Volkswagen! More
by cindyt
Employees Worked With
James Wheeler
August 23, 2015
Above and beyond expectations! We were looking for a very specific model and trim level in a used car. Mark Torelli (our salesman) went out of his way to find us the perfect car an We were looking for a very specific model and trim level in a used car. Mark Torelli (our salesman) went out of his way to find us the perfect car and have it delivered. These guys were the only dealership to even call us back after they said they would keep looking for us (no one in the area had our car). They were VERY friendly and didn't try to sell us on whatever they had on the lot (we were very specific in what we wanted). When the car arrived, they were very careful to ensure it was in perfect condition and ready to go. They were straightforward and pleasant to deal with the entire time. I feel like we got a great deal on a hard to find car and would not hesitate to go back there or recommend them to anyone. Thanks Mark! More
by vette-kid
August 21, 2015
Kyle Prell was an outstanding sales rep. I highly recommend he be recognized with a monthly award. He was extremely professional and delivered my VW for the agr was an outstanding sales rep. I highly recommend he be recognized with a monthly award. He was extremely professional and delivered my VW for the agreed to price in a very short time period. No haggle, just a great price and buying experience. I'll buy from him again. More
by Bones75
August 20, 2015
Simple and straightforward I went to Pete Moore Volkswagen to purchase a Tiguan. Alan Brockette was wonderful- they didn't have the exact model I was looking for, so we nailed d I went to Pete Moore Volkswagen to purchase a Tiguan. Alan Brockette was wonderful- they didn't have the exact model I was looking for, so we nailed down my must-haves and got me a great deal on a beautiful Tiguan. There was no back and forth, it was a very straightforward deal. I would absolutely recommend this dealership, and I specifically recommend Mr. Brockette. He's a gem. More
by Tiguan2014
Employees Worked With
Aaron Eblen
August 19, 2015
Nothing but good things! Service was very professional and very helpful. Made sure all the questions were understood and answered. Very pleased with everything and glad I choo Service was very professional and very helpful. Made sure all the questions were understood and answered. Very pleased with everything and glad I choose there to find my MINI More
by Manutd08
Employees Worked With
Leo Page
August 18, 2015
No pressure relaxed sale Kyle Prell was my salesman. He was professional, informative, and made my purchase pleasant and time efficient. This was the easiest new vehicle purch Kyle Prell was my salesman. He was professional, informative, and made my purchase pleasant and time efficient. This was the easiest new vehicle purchase I have experienced. I never knew how wonderful this experience could be! He was very knowledgeable of his product. HIGHLY RECOMMEND! I will send people to this dealership! Kim Gilbert did an amazing job with finance info and questions. What a great team! More
by JenniferJ
August 17, 2015
Went in just to look at cars and ended up leaving with one Leo was a tremendous help. I went in looking for just a simple, decent car. He asked questions and was able to point me towards a 2012 Jetta, which ha Leo was a tremendous help. I went in looking for just a simple, decent car. He asked questions and was able to point me towards a 2012 Jetta, which had everything I was looking for. I had never really looked into Volkswagen before, so I gave it a try. I fell in love with the car. Then, after deciding I liked it, he gave me a price I couldn't refuse, and then waited patiently for me for hours while I determined how I wanted to finance it. His service was so great that the two people that came with me to the dealership also ended up buying cars that day. They had no intentions of doing so until they saw how Leo helped me. Great employee. Super friendly, and he knows his stuff! More
by ariel-d
Employees Worked With
Leo Page
August 15, 2015
Great buying experience I purchased a Jetta SEL TDI. The Sales Staff and Business Manager made the process stress free. The amount I got for my trade in was in line with Ke I purchased a Jetta SEL TDI. The Sales Staff and Business Manager made the process stress free. The amount I got for my trade in was in line with Kelly Blue book and the discount on the new car matched various web sites as what I should pay when getting a good deal. 0% interest on the loan made the buy even a better buy. Another reason I purchased a VW was my past experience with Pete Moore's Service Staff. More
by Trigger
Employees Worked With
Other Employees :
Billy (not sure of last name), Kim Gilbert, Brian Maguire
August 14, 2015
Absolutely the best! Pete Moore VW rocks!!! Easiest car purchase ever! Al Brockette was super! He was friendly, knowledgeable, and extremely helpful. We were looking for a VW Golf TDI for commut Easiest car purchase ever! Al Brockette was super! He was friendly, knowledgeable, and extremely helpful. We were looking for a VW Golf TDI for commuting for my wife. Found a certified pre-owned that was perfect! My wife fell in love with the Golf TDI and the rest is history! My wife really needed a new car and was reluctant to part with her aging "dream car", but one test drive and she was hooked! The Golf TDI is far more car than we expected! We showed up late on an extremely busy Saturday afternoon and Al Brockette and the rest of the staff were very patient and thorough throughout the whole process. Everyone stayed late to deliver our new car!!! Thank you!!! We told Al what we needed and he went to work for us and got us a great deal! Throughout the whole purchase process Al faithfully communicated with us making us feel like old friends!!! His witt and candor made this our best car buying experience ever!!! We love our new VW Golf TDI and Pete Moore VW is absolutely the best dealership we've ever dealt with!!! Kim Gilbert shopped us a great finance/service package and helped make the whole process smooth and effortless! We went back three days later to get the splash guards installed and Rich Lord fit us in on a busy morning and had us out the door within an hour and a half! Unbelievably efficient!!! I'm looking forward to bringing my car back for future service calls! Pete Moore VW rocks! What more can I say… More
by sschin60
Employees Worked With
Kim Gilbert, Rich Lord
August 11, 2015
One unhappy Customer!!! In May of 2015, I had Pete Moore Volkswagen do some recommended maintenance on my 2004 Volkswagen Passat, which included my timing belt system, water In May of 2015, I had Pete Moore Volkswagen do some recommended maintenance on my 2004 Volkswagen Passat, which included my timing belt system, water pump, and some sensors that needed to be replaced. The cost of the repairs totaled close to $1800.00. A few months later my serpentine belt frayed off of the vehicle (which is supposed to be an easy fix) but after replacing the belt myself I couldn't get the car to crank over, so I had the vehicle towed to Pete Moore Volkswagen for inspection. After they looked at the car, a service tech called me to tell me that the reason why my car wouldn't crank over is because I had a missing timing belt cover/guard, and when the serpentine belt frayed off and broke, it wrapped around my crank shaft pulley and it pretty much destroyed my engine. I was told that they knew the timing cover was there when they had the vehicle and did the timing system because they wouldn't have been able to do the job without this cover (because of the markings on the cover). They also noticed that I had a new alternator put on recently and when I was asked who did the installation, I said it was a local mechanic shop, and the way he asked his questions lead me to believe that they were the last people to touch this missing cover, so the fault was on them. When I called my local mechanic shop with my issue, they were very helpful but they said that they had nothing to do with the missing timing cover and they proved this by giving me a print out schematic that showed me where the alternator is in relation to the missing cover, and they explained why they had no reason to touch the cover when installing the new alternator. This brought me back to Pete Moore as the last people to touch the missing timing cover since the cover is directly linked to the service they provided on the timing belt system. After talking to Pete Moore Imports about my findings, the service tech then talked to his supervisors and came back saying that there was nothing they can do for me. I then contacted Volkswagen Customer Care and filed a complaint with the corporate office but was still unable to get Pete Moore Imports to admit fault for the missing cover. They denied me any kind of compensation for the destroyed engine and claimed that their insurance told them that since the broken serpentine belt is what caused the issue, the fault would go to the local mechanic shop because they installed the faulty belt when they replaced the alternator, and that this is what caused the issue. This made absolutely no sense to me because if it was just a broken belt that caused the issue, then my engine wouldn't have been destroyed. THE CORE REASON FOR WHY MY ENGINE WAS DESTROYED IS THE MISSING TIMING BELT COVER/GUARD THAT WAS DESIGNED TO PREVENT THIS TYPE OF THING FROM HAPPENING. If the plate was there, then none of this would of happened the way that it did when the serpentine belt frayed off, and the cover would have done its job by protecting my crank shaft pulley. If they knew that the cover was there when they did the job then where is the cover? And if (by chance) the cover was never there in the first place, then how did they do the timing job and why didn't they report this necessary part as missing? Pete Moore has been stretching this complaint out for to long and has been using every loop hole they can think of so they don't have to pay for their mistake. I want everyone to know I am one unhappy customer! More
by rpaige0007
Employees Worked With
Mike Kern, Rich Lord
