Pete Moore Imports - Service Center

Fantastic Service We have bought 3 vehicles from Pete Moore. 2 were used and 1 was new. We have had nothing but exceptional service each time. Jay in service has always We have bought 3 vehicles from Pete Moore. 2 were used and 1 was new. We have had nothing but exceptional service each time. Jay in service has always taken great care of us and Mark in sales was wonderful in finding me a used vehicle when my lovely new one was totaled and I couldn't afford a new one. The after purchase service has brought us back many times. Thanks Jay and Mike in service and Mike Torrelli. More

FANTASTIC Service I'm a snow bird and service dept was out of this world. Better than my local dealer where I paid cash for my car and was treated like NOBODY. They tr I'm a snow bird and service dept was out of this world. Better than my local dealer where I paid cash for my car and was treated like NOBODY. They treated me LIKE a queen. They even washed my car. OUTSTANDING PERFORMANCE WISH I COULD TAKE THEM HOME More

Phenomenal! Phenomenal Service! You couldn't ask for more. Professionals all the time and you create a real bond with the staff. A really personalized service, Phenomenal Service! You couldn't ask for more. Professionals all the time and you create a real bond with the staff. A really personalized service, that fits your needs, and at a great price. Mike and Jay in the service department were my Go-To people, always eager to help and provide updates. They have won me as a loyal customer. 100% Satisfied! More

Best Customer Experience Ever! We purchase a VW TDI wagon about six years ago. Mark Torelli sold it to us. We recommended family members and two of them also bought from him. Mark m We purchase a VW TDI wagon about six years ago. Mark Torelli sold it to us. We recommended family members and two of them also bought from him. Mark made our experience a pure pleasure. That was years ago. Recently, we went through the emissions recall process which we weren't initially looking forward to. However, all of the online correspondence and set up was impeccable. They kept in touch with us and clearly communicated every step. When we brought our car in for the emissions install, the entire staff couldn't have been nicer - Mike Kern, Cory and we don't recall the short red-headed guy's name, but him too! (Hope we haven't left out anyone.) As if that wasn't good enough, Mark also reached out to offer any assistance we needed through the emissions install process. We love our VW and we will tell everyone about the fantastic, professional experience we have had with this dealership. Keep up the good work! We will be back! More

Non existant warranty Took my new Passat SEL in for warranty repairs. I was treated like I had never driven a car before and none of the issues were repaired. I then cont Took my new Passat SEL in for warranty repairs. I was treated like I had never driven a car before and none of the issues were repaired. I then contacted VW who also said the flaws in the car were unrepairable and essentially I was stuck with a $32K car with flaws and I had no options other than to repair it myself at my own expense. Bottom line-there is no bumper to bumper warranty on VW either from dealer or company. More

Service Department 1st salesman didn't want anything to do with me. I went back because I knew what I wanted and a friend refered me to a particular salesman and he was 1st salesman didn't want anything to do with me. I went back because I knew what I wanted and a friend refered me to a particular salesman and he was great, Mike. Had a problem with a speaker right from the go, and this was a brand new Outlander. It had 1 recall after I had it for 4 months and I mentioned the speaker. It was confirmed that I needed a new one. A month went by when I scheduled my first oil change and I mentioned the speaker...'Oh, yeah we've had it here for a month'. Nobody called to update me. This was totally unprofessional and I made it known while I scheduled the oil change AND the speaker replacement. As I check my car in, service guy looks at me and said, so you won't be waiting. ......what???? 'It says you're dropping the vehicle off'. No, I'm not, I never said that, where am I suppose to go! I asked him if they even communicate around here....no answer. I ask if he has a ballpark time of service, nope. This is unbelievable....and I was actually going to go across the street to Pete Moore Chevrolet and trade the Outlander for a truck......not at that Dealership, they've shown their colors now! More

Service took 3 hours longer then promised. Drove 2 cars for 1 hour to get airbag safety recall issue repaired. Made appt at 10:00 am, promised to be ready at noon. Called at 12:30 to check sta Drove 2 cars for 1 hour to get airbag safety recall issue repaired. Made appt at 10:00 am, promised to be ready at noon. Called at 12:30 to check status. Was told tech taking it for test drive after oil change & would call me back. No call back so drove to dealership at 1:30 & was told they hadn't started on the recall issue & it would be another 2 hours. Asked for manager who apologized & said it should have been done but he didn't know why not. I asked for & got the oil change free & told it would be ready by 3 :00 pm. They obviously are overbooking. Very disappointed at such poor customer service. More

THE BEST! Richard Lord, Service Manager. I would like to commend the performance of Richard Lord, Service Manager at Pete Moore VW. A true professional in every sense. Mr. Lord is exceed I would like to commend the performance of Richard Lord, Service Manager at Pete Moore VW. A true professional in every sense. Mr. Lord is exceedingly conscientious and thorough, treating every customer like family, and every vehicle like his own. I have full faith and confidence that when I take my vehicle in for service it will receive his full measure of attention, and that I'll be given the "red carpet treatment" in the process. Mr. Lord really cares, and will assure that your vehicle will be maintained to the highest standards, and that your service experience will be as smooth and pleasant as possible. Rest assured, with your car in Mr. Lord's hands, your expectations will be exceeded. Thank you Rich Lord & Pete Moore VW! More

OUTSTANDING SERVICE EXPERIENCE For five decades, my wife and I have interacted with many service advisers at various dealers. Rich Lord at Pete Moore Volkswagen is by far the most For five decades, my wife and I have interacted with many service advisers at various dealers. Rich Lord at Pete Moore Volkswagen is by far the most competent and helpful of all. Mike Kern is also the top service director. With all the issues of the TDI emissions, we could consider other brands, but if we dealt with a different dealer, we would not have Rich to work with, so he (along with Mike Kern) is keeping us as a customer of Pete Moore Volkswagen. More

Great service. Very friendly people. Such a good experience! I purchased my VW in Texas (AutoTrader), and I I live equidistant from Pete Moore VW and the VW dealership in Mobile. I had a Such a good experience! I purchased my VW in Texas (AutoTrader), and I I live equidistant from Pete Moore VW and the VW dealership in Mobile. I had a small problem that could be repaired quickly by a technician. I was going to be in Mobile on this particular day, so I called the VW dealership there. They were booked solid and said I would need to make an appointment for the next week. So I called Pete Moore VW and talked to Brian Macquire. He didn't say they would fix my problem, but invited me to drop by and someone would at least look at the problem. After my business in Mobile, I drove to Pensacola, and I was greeted by Rich Lord at the VW dealer. He immediately came out, looked at my car, and he was able to fix the problem himself. But as he was getting information about myself and my car, he noted it was due for the 30,000 mile maintenance, which to my surprise was covered under the original warranty-- and he said they could do it right then. And they did! So wow! The difference is this: All auto dealers know how to service cars, but not all know how to service customers. I really felt like they cared about me, and wanted my business. Pete Moore VW will be handling all the service on my VW. More