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Peterson Chrysler Jeep Dodge

Lumberton, NC

4.5
456 Reviews
Peterson Toyota is a premier Toyota dealer of Lumberton, NC and is honored by its faithful clientele and dedicated to top quality customer service. We have a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs.
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4395 Fayetteville Rd

Lumberton, NC

28358

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Showing 456 reviews

June 02, 2024

Had an appointment for 11, arrived at 1055 didn’t leave until 130. What’s the point of an appointment? Waited 2 hours and 40 minutes for an oil change and tire rotation l. More

by SELENA.LOCKLEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jun 05, 2024 -

Peterson Chrysler Jeep Dodge responded

I apologize for the long wait during your appointment, Selena. We strive to provide timely service, and it's clear we fell short this time. Please reach out so we can discuss how to improve your experience in the future. Thank you, Tony Blackmon - General Manager - (910) 812-1851

June 02, 2024

The sales crew need more training to be more professional and watch how they speak around customers when they inside the center More

by frankrobinson1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for your feedback. We strive to maintain a professional environment and appreciate your input on how we can improve. If you'd like to discuss this further, please feel free to reach out. Thank you, Tony Blackmon - General Manager - (910) 812-1851

June 01, 2024

The service writer appeared to understand the importance and urgency in receiving my vehicle as soon as possible and had my jeep issue diagnosed, repaired and ready to be picked up within 3 days. More

by jojodukeblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 03, 2024 -

Peterson Chrysler Jeep Dodge responded

Thanks for sharing your experience! We're glad to hear our service writer at Peterson Chrysler Jeep Dodge Ram was able to address your Jeep issue promptly. We appreciate the feedback and hope everything is running smoothly now!

May 28, 2024

Thank you Clint, Brandon, Tony, Mr. Gene for all you done for me, I will only work with you guys and send anyone your way, THANK You’ll so much for helping me and making this happen for More

by jphes3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint
May 28, 2024 -

Peterson Chrysler Jeep Dodge responded

We're so glad to hear that Clint, Brandon, Tony, and Gene provided such excellent service at Peterson Chrysler Jeep Dodge Ram! Thanks for your support and recommendation!

May 26, 2024

My salesman, Mike is very good at his job, showing and explaining the car’s features . Robert worked to make sure I got financing with the lowest rate possible.The entire staff was friendly, courteous and More

by alanrayprice1
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Peterson Chrysler Jeep Dodge responded

We're delighted to hear that Mike, Robert, and the rest of our team at Peterson Chrysler Jeep Dodge Ram provided you with a great experience. Thank you for recommending us! Enjoy your new car!

May 26, 2024

Brian made the process of trading my Jeep and purchasing my new atlas easy. And the finance manager was wonderful explaining every detail of my purchase!’ More

by KLOCKLEAR79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
May 28, 2024 -

Peterson Chrysler Jeep Dodge responded

We're delighted to hear that Brian and our finance manager made your trade-in and purchase experience smooth at Peterson Chrysler Jeep Dodge Ram. Enjoy your new Atlas, and thanks for the great review!

May 25, 2024

The service intake personnel were fast and very friendly. However, I have yet to understand why make an appointment when it take just as long as someone without an appointment. I was there just for an oil ch More

by BRENT_A28304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janera Revels, was very polite, proficient, knowledgeable and professional.
May 29, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for sharing your experience. We're glad to hear that our staff was friendly, but we apologize for the wait time and unexpected cost of your oil change. Your feedback is valuable, and we'll look into improving our appointment system to better serve you in the future. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out. Thank you, Tony Blackmon - General Manager - (910) 812-1851

May 25, 2024

Outstanding service was done on my Dodge grand caravan and was done quickly and I was happy with the service. More

by ewells1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
May 27, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for sharing your positive experience! We're glad to hear that our team at Peterson Chrysler Jeep Dodge Ram provided outstanding and efficient service on your Dodge Grand Caravan. Safe travels ahead!

May 24, 2024

Was really easy to deal with was very helpful in every way. Would gladly use again More

by phillipslkj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024 -

Peterson Chrysler Jeep Dodge responded

All of us at Peterson Chrysler Jeep Dodge Ram are happy to see this wonderful feedback! Thank you, Phillip!

May 23, 2024

I was pleasantly surprised at the professionalism of the Peterson staff. I was even more pleased with my vehicle purchase. I will go to Peterson for all my car purchases and I will record them to everyone More

by suzie1060
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Peterson Chrysler Jeep Dodge responded

We're delighted to know you had a positive experience with our team at Peterson Chrysler Jeep Dodge Ram. It's great that your vehicle purchase went smoothly and we look forward to assisting you in the future! Thanks for recommending us, too!