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Peterson Toyota
Boise, ID
1,295 Reviews
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Showing 1,295 reviews
June 16, 2024
Patel the finance manage will slip in extra charges and make it sound like they are included. He charged me extra for gap insurance, extra extended warranty, and told me the $900 documentation fee does not make it sound like they are included. He charged me extra for gap insurance, extra extended warranty, and told me the $900 documentation fee does not pay the DMV tax to complete vehicle registration. BUYER BEWARE. -Henry Swartout More
by HSWARTOUT3
Employees Worked With
treshawn elmore, Tonya Arsenault
Helpful April 25, 2024
Dishonest no loyalty I had service done on a 2008 tundra and in the end cost $1600.82I had all the maintenance that needed to be done on it. My husband asked for the old parts. They said they would g tundra and in the end cost $1600.82I had all the maintenance that needed to be done on it. My husband asked for the old parts. They said they would get them to him when they were done, I called them to remind them then when we went back to pick up the vehicle, I asked for them and how convenient they said they threw them in the trash and all the trash had already been picked up so how sketchy is that and now, not even two years later we had the valve cover gasket replaced and that was a whopping $627.96 with the spark plugs and the gasket is failing and I had another mechanic show me and take pictures and said the cave cover gasket is bad and I called Peterson and asked them what they were going to do and how convenient of course the warranty is 1 year /12,000 miles we only put 10,000 miles since the work was done I asked him what they were gonna do ? Of course nothing! One the other gentleman that I called and talked to said that the gasket should last up to five years and now they are backpedaling and saying oh well nothing I can do . The way I see it is I wouldn’t use them. I’ve talked to people who actually work for them and warned watch out because sometimes they don’t replace what they tell you they do so all I can tell you is watch out because they don’t honor their word. They’ll take your money, but they don’t honor your their word. My Name is Catalina Zurita and I want them to know who wrote this!!!! More
by Catalina Zurita
Employees Worked With
Austin& Justin
February 09, 2024
I bought a new Toyota from Petersen Toyota and have nothing but great things to say about the dealership and Mike Landphere who is my salesman. I bought from out of state because the prices were so goo nothing but great things to say about the dealership and Mike Landphere who is my salesman. I bought from out of state because the prices were so good and they made it easy when I picked up the car I was done in less than 30 minutes. Great support throughout the whole process as well. More
by Pat D
Employees Worked With
Mike Landphere
February 06, 2024
We recently purchased a new Toyota. Our salesman, Keith Jensen was the height of professionalism as well as very personable and patient. Great guy!!!! Our salesman, Keith Jensen was the height of professionalism as well as very personable and patient. Great guy!!!! More
by Pete
Employees Worked With
Robby
November 07, 2023
We were going to buy a used car but Tony Peck made sure we liked the new one. And he helped us get a good price. The car was delivered fueled up and pristine. The only complaint is that the first time I we liked the new one. And he helped us get a good price. The car was delivered fueled up and pristine. The only complaint is that the first time I went their computers were down and I had to return. More
by rjb
Employees Worked With
Tony Peck
November 05, 2023
I am compelled to share my disappointing experience with Peterson Toyota at 9101 Fairview Ave, Boise, Idaho. On October 28, 2023, I collected my brand new 2024 RAV4 Hybrid XLE, a purchase I had eagerly anti Peterson Toyota at 9101 Fairview Ave, Boise, Idaho. On October 28, 2023, I collected my brand new 2024 RAV4 Hybrid XLE, a purchase I had eagerly anticipated for 2 months. Unfortunately, the excitement was short-lived. After I arrived home, I noticed ten deep nicks on the hood, some revealing metal, some of them lined up on a line as if something sharp was dragged on the hood. Also, an unwashed and dusty roof clearly indicated inadequate application of the “Permaplate” service or no application, which I had paid $799 for. When I raised these concerns, the salesperson attributed the damage to “rock chips” while driving home from the dealership and offered no assistance to the matter. While escalating the matter to the sales manager, I insisted that they make it right. He stated that if I was “so demanding” he would not help me but if I was more cooperative he would see what they could do. I met another manager the next day. He reviewed surveillance footage and said that the footage confirmed that I walked up to the vehicle before driving off the dealership and that was my last chance to inspect the car, I signed the paper and drove home, thus they are not at fault. He told me, “Once you get your hood fixed, we will go ahead and re-Parmaplate that for ya.” I have never felt so dismissed, disrespected, and dishonored in this manner in my life. There is no doubt that Toyota is one of the best automotive manufacturers. However, this dealership adopts an attitude that suggests, "If you have an issue with us, we have plenty of other interested buyers for our cars, so your concerns are not a priority." Buyers should exercise the greatest caution if they choose to buy a Toyota from this dealership. Peterson Toyota's lack of accountability and customer satisfaction in this matter is nonsensical and illogical, and it does not match the high standard of the Toyota Brand that the Corporate and the public expect. I'm seeking a fair resolution, including proper repairs to the hood with warranty and an adequate reapplication of Permaplate. I hope this review serves as a wakeup call for their accountability in customer service and how their poor interactions with customers directly impact Toyota’s brand image adversely. I urge customers to proceed with the utmost caution when they plan to buy their dream car, so that it will not turn into the biggest nightmare like mine at the cost of years of hard work of saving that kind of money. More
by MB
Employees Worked With
I didn't spoke to Tonya Arsenault and I don't know her. This platform will not list my review unless I rate her, so I give one star based on the over all experience with Peterson Toyota as a whole., Tonya Arsenault
October 21, 2023
Tom was so helpful in getting us into our dream car following our Sienna being totaled. He made the process easy, despite our situation being complicated. following our Sienna being totaled. He made the process easy, despite our situation being complicated. More
by williamsonbroncos
Employees Worked With
Tom Kopke
October 08, 2023
Alisha Yeates is the best dealer who ever met in USA. Actually, I just immigrated to Boise from South Korea with my family. I needed a family car. I don't know the US traffic system and what car is good Actually, I just immigrated to Boise from South Korea with my family. I needed a family car. I don't know the US traffic system and what car is good and safe. Alisah explained so kindly about each car's merits and demerits. I was so thankful her. Also, she is experienced dealer. When I received the car, she is so knowledgeable for new car's techniques. I'm also thinking of buying a second car for my commute to work from Alisha. More
by shakira1226
Employees Worked With
Tonya Arsenault
September 28, 2023
The Buying process was herrendous, I went in to buy a lease from the dealership and after about an hour wait and being handed off to three different people I started the process. During this process I si lease from the dealership and after about an hour wait and being handed off to three different people I started the process. During this process I signed a document for the price of my vehicle, it was the agreed upon price and what I thought was going to be on the loan. However my mistake is not reading every word of what I was signing, they put into the loan agreement without asking me a car warranty that I explictly stated I did not want. If you are buying a new car you are treated like royolty, if you are trying to do anything else you are an inconvience. Again it was my mistake, but my impression of the dealership was that they had integrity, and I had my guard down to the experience I have had with a Sales man that does not currentlly work there anymore. More
by Allen
Employees Worked With
Tonya Arsenault
