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Phil Fitts Ford
New Castle, PA
1,290 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,290 reviews
September 06, 2025
Our recent experience included exceptional communication from Kenny and excellent, timely repair service on our Fusion. from Kenny and excellent, timely repair service on our Fusion. More
by Dale
Employees Worked With
September 04, 2025
Friendly and personable staff, great inventory. Thanks to Albi Mangino I not only was able to get a truck, but a better truck than I was originally going in for. Thanks to Albi Mangino I not only was able to get a truck, but a better truck than I was originally going in for. More
by petepetrides
September 02, 2025
Noligable about the truck ,efficient when doing things , friendly all the time ,great looking truck . friendly all the time ,great looking truck . More
by Hettrickcharles
August 30, 2025
Phil Fitts Ford has the best customer service I’ve ever had at any dealership in my life. I wouldn’t even consider going to another dealership to purchase a work truck and the service department is the bes had at any dealership in my life. I wouldn’t even consider going to another dealership to purchase a work truck and the service department is the best of the best. Both Rob and Kenny go out of their way for customer satisfaction, I can’t say enough good things about this dealership Their top-notch. More
by Scottco87
Employees Worked With
Rob and Kenny in the service department
August 25, 2025
Excellent service . Experienced and very knowledgeable on the different cars and their equipment. I especially like the friendly and no pressure atmosphere of the dealers Experienced and very knowledgeable on the different cars and their equipment. I especially like the friendly and no pressure atmosphere of the dealership! More
by kc2
Employees Worked With
Other Employees :
James Cartwright, Kenny Carter
August 21, 2025
This was without a doubt the best interaction I've ever had with a dealer where I was looking to purchase a previously owned vehicle. had with a dealer where I was looking to purchase a previously owned vehicle. More
by b.waugaman
August 17, 2025
The staff was polite, knowledgeable and helpful, however, the wait for paper signing was a little long. I was called back in because they did not know they could not teansfer the license plate from my trade the wait for paper signing was a little long. I was called back in because they did not know they could not teansfer the license plate from my trade in car. O haf to dribe an hour back out the next day for a different plate. They did apologize for this mistake. More
by fandkbeham
Employees Worked With
Ryan Hankin
August 16, 2025
Very professional service ! Had an appointment scheduled and it was on time ! Will highly recommend them ! Had an appointment scheduled and it was on time ! Will highly recommend them ! More
by Joe fazio
August 11, 2025
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by Westpenn22
Employees Worked With
August 08, 2025
i went to philfitt to purchase a used car and was approached by salesman who i informed i wanted to buy the car i saw on Carfax cars, the salesman allowed a test drive with him sitting in passenger s approached by salesman who i informed i wanted to buy the car i saw on Carfax cars, the salesman allowed a test drive with him sitting in passenger seat he did not allow me test drive alone neither was my drivers license was asked for. i informed salesman i can leave a $1000 to hold car while i obtained loan from my bank being a veteran i always acquire loans through them. salesman would not take my check or my debit card to hold this car. he asked for my social and address and walked away still refusing to take my money, after waiting for 20 minutes i prepared to leave since i did not know why he was taking so long, he comes out and tells me that THEY can finance my loan and proceeded to tell me some outrageous rate i reiterated i can leave the one thousand dollar while i secure the loan through my bank which is a veteran bank. For the remaining 3 thousands and that i will get back with him in the morning and again my money was offered and again he refused said it would be alright and also gave me reassurance . this same salesman later on in the day text me that the car was sold to someone else and offered insincere text apology , yet no reason for refusing my money to hold car to prevent it sale. I sent CEO an email complaining of his salesman refusing my money and he passed me off and offered no apology. so .... this dealership did not respect this veteran, woman, who is of color to allow her money in there building .and did not say they would sell this car from underneath me if i did not go through their loan company which i had no intention of doing their loan company since my veteran bank has done my loans and knows me . i am left with the WHYS and no car if you can refuse my money and access my ss number without my permission nor informed that my ss number was being checked when the salesman knew i was going through my bank.i am disheartened and was made to feel like my money did not matter, the word DISDAIN is what i went through. More
by freesie2
Employees Worked With
robert
