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Phil Fitts Ford
New Castle, PA
1,292 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
October 17, 2025
This was my second experience with the car service department. My first visit was after an accident on the PA Turnpike….a first EVER accident for me but after speaking to Paula, my fears worries. and department. My first visit was after an accident on the PA Turnpike….a first EVER accident for me but after speaking to Paula, my fears worries. and stress were calmed. She helped me with the insurance claim and all other paperwork. Tony did an excellent job in overseeing and completing all body work and got my car in perfect shape to get back on the road with confidence! That’s why , since I needed car care again, of course, I returned to Phil Fitts! More
by 10318deanneMary Anne
Employees Worked With
Other Employees :
PAULA. Collision Dept, Customer Service Give 5+ stars
October 06, 2025
Friendly and professional staff. Always an amazing experience. Fast and efficient work. I am always completely satisfied with every aspect of my service. Always an amazing experience. Fast and efficient work. I am always completely satisfied with every aspect of my service. More
by cfdostilio
Employees Worked With
Kenny Carter
September 06, 2025
Our recent experience included exceptional communication from Kenny and excellent, timely repair service on our Fusion. from Kenny and excellent, timely repair service on our Fusion. More
by Dale
Employees Worked With
September 04, 2025
Friendly and personable staff, great inventory. Thanks to Albi Mangino I not only was able to get a truck, but a better truck than I was originally going in for. Thanks to Albi Mangino I not only was able to get a truck, but a better truck than I was originally going in for. More
by petepetrides
September 02, 2025
Noligable about the truck ,efficient when doing things , friendly all the time ,great looking truck . friendly all the time ,great looking truck . More
by Hettrickcharles
August 30, 2025
Phil Fitts Ford has the best customer service I’ve ever had at any dealership in my life. I wouldn’t even consider going to another dealership to purchase a work truck and the service department is the bes had at any dealership in my life. I wouldn’t even consider going to another dealership to purchase a work truck and the service department is the best of the best. Both Rob and Kenny go out of their way for customer satisfaction, I can’t say enough good things about this dealership Their top-notch. More
by Scottco87
Employees Worked With
Rob and Kenny in the service department
August 25, 2025
Excellent service . Experienced and very knowledgeable on the different cars and their equipment. I especially like the friendly and no pressure atmosphere of the dealers Experienced and very knowledgeable on the different cars and their equipment. I especially like the friendly and no pressure atmosphere of the dealership! More
by kc2
Employees Worked With
Other Employees :
James Cartwright, Kenny Carter
August 21, 2025
This was without a doubt the best interaction I've ever had with a dealer where I was looking to purchase a previously owned vehicle. had with a dealer where I was looking to purchase a previously owned vehicle. More
by b.waugaman
August 17, 2025
The staff was polite, knowledgeable and helpful, however, the wait for paper signing was a little long. I was called back in because they did not know they could not teansfer the license plate from my trade the wait for paper signing was a little long. I was called back in because they did not know they could not teansfer the license plate from my trade in car. O haf to dribe an hour back out the next day for a different plate. They did apologize for this mistake. More
by fandkbeham
Employees Worked With
Ryan Hankin
August 16, 2025
Very professional service ! Had an appointment scheduled and it was on time ! Will highly recommend them ! Had an appointment scheduled and it was on time ! Will highly recommend them ! More
by Joe fazio
