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Phil Fitts Ford & Lincoln
New Castle, PA
1,270 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,270 reviews
June 15, 2025
When we pulled in Michelle Swogger greeted us and was very helpful in finding the vehicle we were looking for, she was friendly, knowledgeable and made our experience very pleasant. when i am ready to pu very helpful in finding the vehicle we were looking for, she was friendly, knowledgeable and made our experience very pleasant. when i am ready to purchase my next vehicle, I will be stopping at Phil Fitts first. Thanks to all that i dealt with during my purchase. N.S. More
by sparky10669
Verified Customer
June 11, 2025
As I Was buying a 2024 vehicle, when signing papers, was told it was a 2023. They would not reduce cost of vehicle after discovering it was a year older than what we were told. told it was a 2023. They would not reduce cost of vehicle after discovering it was a year older than what we were told. More
by jones5points
June 06, 2025
Ava was absolutely amazing and patient with me and doing her best to help me get into what I was truly looking for and didn’t tell try sell me something different. She made it happen! her best to help me get into what I was truly looking for and didn’t tell try sell me something different. She made it happen! More
by angelwojo85
June 04, 2025
Albee took good care of us. We found the truck we wanted and were able to agree on just about everything. Simple process and love the new truck. We found the truck we wanted and were able to agree on just about everything. Simple process and love the new truck. More
by Puff1506
May 29, 2025
By far the best dealership around! Bobby is a great salesman! And they have a bad xxx Ghost Buster Vehicle! Bobby is a great salesman! And they have a bad xxx Ghost Buster Vehicle! More
by johnmichaelmccormick
Employees Worked With
Other Employees :
Robert Bailey
May 25, 2025
Robert was awesome to deal with. He ordered the ford Maverick Hybrid exactly as we requested. He stayed with us through the whole process and kept us informed about production and de He ordered the ford Maverick Hybrid exactly as we requested. He stayed with us through the whole process and kept us informed about production and delivery. We will definitely deal with Robert Bailey again. More
by Sherry.hammond17
May 22, 2025
This was one of the best experiences I’ve ever had. Not only was I guided through every step but also treated as if family. Not only was I guided through every step but also treated as if family. More
by pricegipe85
Employees Worked With
May 17, 2025
Great dealership,awesome service. Everything went smooth with the financing your team rocks... If anyone needs a new or used car......please see CALLIE WHITING!!!!! Everything went smooth with the financing your team rocks... If anyone needs a new or used car......please see CALLIE WHITING!!!!! More
by normannaplen
Employees Worked With
Callie whiting
May 15, 2025
Service department is friendly and courteous. A part had to be ordered and when the part arrived, my Bronco was serviced that same day. A part had to be ordered and when the part arrived, my Bronco was serviced that same day. More
by Buckin Bronco
Employees Worked With
Kenny—excellent
