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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
496 Reviews

496 Reviews of Phil Fitts Ford & Lincoln - Service Center

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March 17, 2024

Awesome & prompt service, Kenny did an amazing jo and was very thorough, he answered all our questions. More

by john.a.burchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in service
Mar 18, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks, John, for sharing about your experience with Kenny here at Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

March 15, 2024

No complaints for the dealership or salesman at phil phitts at this time. I am very happy. More

by jav424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

Mar 18, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

March 13, 2024

I brought my vehicle in for repair after a collision with a deer. Tony and his staff are top-notch and the best in the business!! They took the time to explain everything in detail and were overly helpful More

by rhoover1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Miller
Mar 13, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words for Tony and Paula and for leaving us this wonderful feedback! Thank you from the Phil Fitts Family

March 12, 2024

Albee Mangino was the best sales person I ever meet, I will definitely recommend phil Fitts Ford More

by sandyruby1965
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Phil Fitts Ford & Lincoln responded

Sandy, We are very happy to hear Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

March 09, 2024

Very professional speedy service. Returned in a very clean condition. Very professional employees in the service department. More

by JUNGLE66
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Mar 11, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

Mar 11, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2024

I had an appointment at 8 am for an oil change and coolant flush. Snice my wife and I had several appointments in town, she picked me up so we could go to our appointments. When our appointments wer More

by mkguntown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dep
Mar 07, 2024 -

Phil Fitts Ford & Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

March 06, 2024

The service I had completed was done promptly and professionally. They did a very good job! More

by STOYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

March 01, 2024

Repair work was excellent. Kenny stepped me through and kept me in touch during the entire process. Thanks, Kenny. More

by medure.amusements
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
Mar 01, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

February 13, 2024

Getting my car serviced has never been easier. Kind and courteous employees. Quick and efficient. Pleased with the service. Thank you! More

by LMANGINO007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Feb 13, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

January 27, 2024

Wow what a great experience! ! To be perfectly honest I do not like my car. I drive a ford eco sport. I have never had a ford before and have had nothing but trouble with it. Firs More

by Alex.Reinhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in the service department.
Jan 28, 2024 -

Phil Fitts Ford & Lincoln responded

Alex, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

Jan 29, 2024 -

Phil Fitts Ford & Lincoln responded

Reviews like yours provide encouraging feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Phil Fitts Ford & Lincoln!