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Phil Fitts Ford

New Castle, PA

Overview
Employees
Reviews
Vehicles
4.8
1,296 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,296 reviews

September 07, 2024

Outstanding experience at Phil Fitts Ford. Callie whiting did an excellent job and was professional, friendly and knowledgeable. The manager Eric was awesome to work with. Found a beautiful More

by debra.carlino2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Callie whiting five stars
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Sep 08, 2024 -

Phil Fitts Ford responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

September 01, 2024

Always excellent customer service! Friendly staff. Clean bathrooms. Convenient . . Very helpful if I have questions More

by Heinzsteeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
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Sep 03, 2024 -

Phil Fitts Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phil Fitts Ford & Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

August 30, 2024

I totally appreciate all Albe manginos help during this time ! I appreciate how he went above and beyond to help in the purchase of my vehicle More

by astort40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Phil Fitts Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Albee and our team here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

August 24, 2024

Everyone was extremely kind and made the trade and buying process a breeze! I'd recommend them 100% More

by logangould
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Phil Fitts Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Logan, please do not hesitate to let us know. We are always happy to help! Thank you from the Phil Fitts Family

August 21, 2024

Jeffery Davis was a great salesperson. He was professional, knowledgeable on what we were looking for, and did his best to get the information he didn't know. More

by caringsoles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Davis
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Aug 21, 2024 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad Jeffery was able to help, and we hope to see you again! Thank you from the Phil Fitts Family

August 17, 2024

The guys at the service desk were awesome. Very patient and answered all my questions! Very knowledgeable and flexible! More

by DONBOYLES32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby
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Aug 19, 2024 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, Don, and we hope to see you again! Thank you from the Phil Fitts Family

August 05, 2024

You'd be hard-pressed to find better service (for yourself or your vehicle) than at Phil Fitts. They all around do everything to make sure your experience is one you feel good enough coming away fro More

by bronco-buster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken and Jim in the service dept, Dan Duncan
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Aug 05, 2024 -

Phil Fitts Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan, Ken, and Jim met your service expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

August 03, 2024

As always, I received great service. The staff was helpful and friendly. My service was completed without wait. More

by SKBURNS0612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter and Rob Fisher
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Aug 04, 2024 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

August 01, 2024

Always exceptional service Friendly customer service and care Never worry about my truck being in good hands More

by burtonbaker38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter, Darius Carter
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Aug 02, 2024 -

Phil Fitts Ford responded

Burton, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

August 01, 2024

Tony's body shop provides exceptional service & consistently goes above & beyond to ensure customer satisfaction! More

by JONATHAN KURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Phil Fitts Ford responded

Jonathan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

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