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Phil Fitts Ford

New Castle, PA

Overview
Employees
Reviews
Vehicles
4.8
1,296 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,296 reviews

July 12, 2024

Kenny is the best 👌 👍 by far. None better than him and John Caffro. John is the best mechanic I know. More

by Donmic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darius Carter
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Jul 13, 2024 -

Phil Fitts Ford responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 08, 2024

Time to trade in our Fusion. Albee did a great job finding the perfect vehicle! A beautiful Lincoln Corsair! More

by paula.philfitts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Phil Fitts Ford responded

Hi Paula: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

July 08, 2024

I presented an antique Ford and by golly, they were able to help me and do the work. Nothing but good to say about this deLer's service department. More

by bonesona1a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, do not remember service desk person's name.
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Jul 08, 2024 -

Phil Fitts Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

July 04, 2024

Friendly, nice people timely service ok now to write at least 15 words or can exit More

by daller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 05, 2024 -

Phil Fitts Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

June 24, 2024

They are friendly, caring, try to schedule appointments at my convenience, waiting area is comfortable. More

by lauramac111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Phil Fitts Ford responded

Thanks, Laura, for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

June 22, 2024

Absolutely greatest experience buying a car EVER. ...! I have already recommended them to several people.... I'll be back for my next car I promise.... More

by jolene.mcdaniel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calli
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Jun 23, 2024 -

Phil Fitts Ford responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 11, 2024

Albee was amazing… he went above and beyond for me and I really enjoyed my experience.. he’s an amazing salesman.. More

by al.duncan123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Phil Fitts Ford responded

Al, We are so glad that Albee had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Thank you from the Phil Fitts Family

June 10, 2024

They are very professional and courteous. They are honest and upfront about issues with my car and always give me options. More

by bobnitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department - Kenny
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Jun 11, 2024 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

June 10, 2024

Was not informed on how long the recall was going to take. They did not keep me informed about the process either More

by rmesser089
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jun 12, 2024 -

Phil Fitts Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Thank you from the Phil Fitts Family

Jun 12, 2024 -

Phil Fitts Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (724) 658-3521 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 09, 2024

Only complaint I had was the finance process was a little slow, but overall it was one of the better car buying experiences I have had More

by aevjr63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Lord
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Jun 10, 2024 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad Luke and Greg were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

Jun 12, 2024 -

Phil Fitts Ford responded

Hi, thank you for sharing this recent experience with us. Please give us a call at (724) 658-3521 and we will do our best to make this better. We hope to hear from you soon.

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