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Phil Fitts Ford

New Castle, PA

Overview
Employees
Reviews
Vehicles
4.8
1,296 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,297 reviews

May 20, 2024

Always have excellent experiences at Phill Fitts Ford. From sales Albee Mangino as well as Kenny Carter in Service. The staff is incredibly knowledgeable and went above and beyond to ensure I found the More

by gkdmst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Carter
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May 20, 2024 -

Phil Fitts Ford responded

Thank you so much for your kind words for Kenny and Albee, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

May 19, 2024

Tony walked me thru everything and took care of making sure my car was repared correctly after extra issues were discovered More

by Yvn2006v@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team and look forward to working with you again. Thank you from the Phil Fitts Family

May 19, 2024

Everyone at this dealership was very nice but they need to know more about the cars they're selling More

by margaretgilmore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
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May 19, 2024 -

Phil Fitts Ford responded

Thank you again for choosing Phil Fitts Ford & Lincoln. We appreciate your feedback. Thank you from the Phil Fitts Family

May 17, 2024

No one better than Albee! Always know exactly what my family needs! Thanks Albee we appreciate you! More

by The Macom's
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noelle
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May 19, 2024 -

Phil Fitts Ford responded

Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

May 16, 2024

Good work quick cleaned up the truck afterwards. Working with Paula was a joy would recommend them for a job again More

by coalmandriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
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May 19, 2024 -

Phil Fitts Ford responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

May 09, 2024

Purchased my Maverick off of Dan Duncan. Absolutely fantastic experience. He goes above and beyond to ensure that you are taken care of. I live in Ohio, so Phil Fitts Ford isn’t t exactly cl More

by Biggieou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noelle, Dan Duncan
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May 10, 2024 -

Phil Fitts Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Dan or our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you from the Phil Fitts Family

May 09, 2024

Really great experience from start to finish. Will definitely go there next time I’m ready to buy. More

by bethcollins70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Phil Fitts Ford responded

Beth, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

April 30, 2024

I took my Toyota he T E after hitting a deer. Honestly this was the best experience I’ve had at a repair shop! And I’m 68 so have been to many! Keep up the great work! More

by marward01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
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May 01, 2024 -

Phil Fitts Ford responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

April 26, 2024

Absolutely Great service, Service department goes the extra mile to provide quality service. Ken is Great!! Everyone is friendly. More

by clm33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken in the Service Department
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Apr 28, 2024 -

Phil Fitts Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

April 24, 2024

Took care of my alinement on my Explorer quickly and made sure I was satisfied with the work done. More

by rtrhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Apr 25, 2024 -

Phil Fitts Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

Apr 27, 2024 -

Phil Fitts Ford responded

Hi, thank you for leaving such a great review and high star rating. We are always more than happy to assist you if anything else comes up. Take care!

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