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Phil Fitts Ford

New Castle, PA

Overview
Employees
Reviews
Vehicles
4.8
1,291 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,291 reviews

May 09, 2024

Really great experience from start to finish. Will definitely go there next time I’m ready to buy. More

by bethcollins70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Phil Fitts Ford responded

Beth, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

April 30, 2024

I took my Toyota he T E after hitting a deer. Honestly this was the best experience I’ve had at a repair shop! And I’m 68 so have been to many! Keep up the great work! More

by marward01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
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May 01, 2024 -

Phil Fitts Ford responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

April 26, 2024

Absolutely Great service, Service department goes the extra mile to provide quality service. Ken is Great!! Everyone is friendly. More

by clm33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken in the Service Department
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Apr 28, 2024 -

Phil Fitts Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

April 24, 2024

Took care of my alinement on my Explorer quickly and made sure I was satisfied with the work done. More

by rtrhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Apr 25, 2024 -

Phil Fitts Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

Apr 27, 2024 -

Phil Fitts Ford responded

Hi, thank you for leaving such a great review and high star rating. We are always more than happy to assist you if anything else comes up. Take care!

April 21, 2024

Great salesman. Easy to talk to. Felt like they were all great down to earth people More

by jbh9580
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Phil Fitts Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

April 19, 2024

Greg was awesome to work with. No pressure to buy. Knew what I wanted and found the perfect van for my needs. Very patient with my decision making as this was a huge purchase for More

by salvatifarm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Phil Fitts Ford responded

Thank you for your business and this review. We're happy to hear Greg was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

April 19, 2024

Dan was a wonderful salesman in helping us purchase our 2022 Ford truck. Found out, when I was telling my friend about buying a truck, Dan was her salesman also. She had wonderful things to say about him More

by JOHNTHOM12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Duncan
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Apr 21, 2024 -

Phil Fitts Ford responded

It's great to hear that Dan was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

April 19, 2024

I’m always impressed with the service here they do the best job. Highly skilled staff!! Best around!!! More

by alexismckenzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Phil Fitts Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Alexis delivered such a great experience! Thank you from the Phil Fitts Family

April 18, 2024

I highly recommend Phil Fitts Ford & Lincoln from the bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly compet More

by Rosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PAULA, Darius Carter, Luke Lord, Michael Broderick, Dan Duncan
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Apr 18, 2024 -

Phil Fitts Ford responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

April 14, 2024

I don't know who Brian Grantham is. Luke Lord was our salesman and he did a great job. Will keep him in mind for future purchases. More

by samlopes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Lord
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Apr 14, 2024 -

Phil Fitts Ford responded

Thank you for your business and this review. We're happy to hear Luke was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

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