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Phil Fitts Ford

New Castle, PA

4.8
1,332 Reviews
Call Dealership (724) 658-3521
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3250 Wilmington Road

New Castle, PA

16105

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1,332 Reviews of Phil Fitts Ford

February 04, 2025

Albee Mangino did everything he could to get me the best deal possible on my new truck . More

by DIEMAN002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Albee Mangino
Report | Print
Feb 04, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

January 27, 2025

Friendly employees make everything so easy, and everyone that I have been in contact with is that way! Very efficient and professional yet customer friendly! Thank you! More

by Puckster820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava Brocius
Report | Print
Jan 27, 2025 -

Phil Fitts Ford responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

January 25, 2025

The service team at Phil Fitts Ford took such amazing care of me. The staff showed genuine concern and treated me more like a member of the family than just a customer. Thank you for making a stressful More

by Supernee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Report | Print
Jan 26, 2025 -

Phil Fitts Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

January 23, 2025

Always excellent customer service. Technician communication is superb. Appointments are always timely. Inspection process is well organized. More

by SOCSTE81
Recommend Dealer
Yes
Employees Worked With
David Sochor
Report | Print
Jan 24, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

Jan 26, 2025 -

Phil Fitts Ford responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

January 21, 2025

Albee Mangino is A very good salesman at Phil Fitts Ford in New Castle,PA. ! More

by MADDEN8142
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
Report | Print
Jan 21, 2025 -

Phil Fitts Ford responded

Thank you so much for your excellent review! We are so glad that Albee had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

January 21, 2025

The sales representative Michelle Swogger and the finance manager made the whole process go very easy and smoothly. More

by tswog01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger -Sales
Report | Print
Jan 21, 2025 -

Phil Fitts Ford responded

It's great to hear that Michelle was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

January 15, 2025

Excellent service, body shop and sales, overall excellent dealership that really looks after its customers More

by cdl197200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Albee Mangino, Rod Franzi, Brian Grantham, Brian Hietsch, Luke Lord, Tony Oliva, Michael Broderick, Dan Duncan
Report | Print
Jan 15, 2025 -

Phil Fitts Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

January 13, 2025

As always, friendly, attentive, and timely in taking care of business! Everyone I met was very engaging. More

by vivianmahli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava
Report | Print
Jan 13, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Vivian, and we look forward to working with you again. Thank you from the Phil Fitts Family

January 13, 2025

Took vehicle in for a couple lights on dash and the fan was running extremely loud. Rob the advisor was great and explained things to me well. $618 later the fan is still running loud. The lights on dash i More

by Jemorgan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Jan 13, 2025 -

Phil Fitts Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Thank you from the Phil Fitts Family

January 12, 2025

Clean facility! Friendly staff throughout the dealership. Helpful & offer explanations prior to doing any service. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Mike Hietsch, Brian Grantham, Tony Oliva
Report | Print
Jan 13, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sharon, and we look forward to working with you again. Thank you from the Phil Fitts Family

Jan 14, 2025 -

Phil Fitts Ford responded

Hi Sharon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 15, 2025 -

Phil Fitts Ford responded

Hi Sharon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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