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Phil Fitts Ford

New Castle, PA

4.8
1,299 Reviews
Call Dealership (724) 658-3521
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3250 Wilmington Road

New Castle, PA

16105

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1,299 Reviews of Phil Fitts Ford

June 10, 2024

Was not informed on how long the recall was going to take. They did not keep me informed about the process either More

by rmesser089
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jun 12, 2024 -

Phil Fitts Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Thank you from the Phil Fitts Family

Jun 12, 2024 -

Phil Fitts Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (724) 658-3521 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 10, 2024

They are very professional and courteous. They are honest and upfront about issues with my car and always give me options. More

by bobnitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department - Kenny
Report | Print
Jun 11, 2024 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

June 09, 2024

Only complaint I had was the finance process was a little slow, but overall it was one of the better car buying experiences I have had More

by aevjr63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Lord, Greg Knauf
Report | Print
Jun 10, 2024 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad Luke and Greg were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

Jun 12, 2024 -

Phil Fitts Ford responded

Hi, thank you for sharing this recent experience with us. Please give us a call at (724) 658-3521 and we will do our best to make this better. We hope to hear from you soon.

June 06, 2024

Lucas was very knowledgeable about vehicles friendly and helpful spent a lot of time explaining features of new ranger thanks More

by andyjohn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Lord
Report | Print
Jun 06, 2024 -

Phil Fitts Ford responded

Andy, It's great to hear that Lucas was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

June 05, 2024

From order placement of my f150 to delivery and now a routine service visit. I must say this dealer got it right everyone I have encountered is happy smiling and friendly. You can tell the ownership valu More

by randyle726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Carter
Report | Print
Jun 06, 2024 -

Phil Fitts Ford responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

June 04, 2024

Everyone is professional and courteous. Service always takes care of my vehicle. The sales staff is top notch. Management is aces. More

by KELLIOTT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter, Eric Altman, Mike Hietsch, Brian Grantham, Greg Knauf
Report | Print
Jun 04, 2024 -

Phil Fitts Ford responded

Kelli, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

June 03, 2024

My wife and I were very pleased with our experience at your dealership. Our sales guy, general manager, finance person, were all excellent! More

by falcon4155
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch, Tony Oliva, Dan Duncan
Report | Print
Jun 03, 2024 -

Phil Fitts Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

June 01, 2024

Great from beginning to end! ! Would highly recommend for all Ford needs!! Kenny and Luke are the best! More

by IFLYMDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in Service, Luke Lord, Tony Oliva
Report | Print
Jun 03, 2024 -

Phil Fitts Ford responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 28, 2024

Good local dealer for american made fords with good service department. Good salesman and office . More

by thomaspw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Rod Franzi
Report | Print
May 29, 2024 -

Phil Fitts Ford responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

May 27, 2024

Kenny Carter got me right in on time. Fast service. Fantastic staff. Drooled on the new cars and trucks. Great techs in service. More

by Jrude4732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter , Dan Duncan
Report | Print
May 29, 2024 -

Phil Fitts Ford responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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