Phil Long Ford of Chapel Hills

Outstanding Sales Reps. Steve Blair and John Vigil I hate going to car dealerships and haggle back and forth for hours. Went in with a price and payment in mind and came out with the vehicle we wanted I hate going to car dealerships and haggle back and forth for hours. Went in with a price and payment in mind and came out with the vehicle we wanted and the payments we wanted ($1 More a month, Lol) Best customer service I have ever received at a car dealership, never felt pressured or bullied in making my purchase. Great job Steve and John, Love my 2017 Ford Explorer Sport. More

Easy process Phil Long of Chapel Hills does a great job of simplifying the processame; multiple options in types of vehicles and the process to purchase; with easy Phil Long of Chapel Hills does a great job of simplifying the processame; multiple options in types of vehicles and the process to purchase; with easy to work with and friendly staff. It works so well I drive the 1 hour from Denver to buy my vehicles from them. More

no pressure Excellent experience. Salesman give us space and was not overwhelmed by his presence. Had time to think without feeling pressured. Was a new salesman Excellent experience. Salesman give us space and was not overwhelmed by his presence. Had time to think without feeling pressured. Was a new salesman that Mr. Townsend introduced to us. More

So helpful and friendly I love getting my car serviced at Phil Long Ford. The guys at the desk are friendly, knowledgeable and give good advice. I will always bring my car b I love getting my car serviced at Phil Long Ford. The guys at the desk are friendly, knowledgeable and give good advice. I will always bring my car back here for servicing! More

Quick Lane Service Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled mainte Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled maintenance as well as other maintenance. The staff is very knowledgeable, helpful, and friendly. When you can walk away from a "mechanic's shop" with a smile on your face (and actually laughing), it is a very special place I can trust! I highly recommend this facility and will continue to purchase my vehicles and have them serviced at Phil Long! More

Spectacular! Everyone was professional, knowledgeable, helpful in every way. And got me into my new F-150 King Ranch in record time. Just like usual for all my p Everyone was professional, knowledgeable, helpful in every way. And got me into my new F-150 King Ranch in record time. Just like usual for all my previous purchases here. More

Great customer service Mark Riese is great to work with he always tries to satisfy the customer's needs. Appointment was made in a timely manner. Everyone is friendly & prof Mark Riese is great to work with he always tries to satisfy the customer's needs. Appointment was made in a timely manner. Everyone is friendly & professional. More

Scheduled Maintenance and new tires. Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time. More

Outstanding customer service Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very profess Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very professional. More

worst car buying experience ever Phil Long Ford- Chapel Hill, our worst car buying experience ever! • If they even did a safety inspection, they failed to disclose anything (failing Phil Long Ford- Chapel Hill, our worst car buying experience ever! • If they even did a safety inspection, they failed to disclose anything (failing struts, torn boot and exposed joint on power steering rack, failing bushing on knuckle joint, incorrectly installed seatbelts, tire warning light…) • We had to pay for our own repairs on issues requiring immediate attention • Several people committed to addressing our concerns – we are still awaiting resolution Don’t do business here- they will give you the run around until the end of time. We purchased a car over a month ago, and still waiting for adequate follow up. No one will take responsibility. This business shows no integrity. More