Bought a car from Phil long motor city a while back and - Steven
Bought a car from Phil long motor city a while back and it was a horrible experience. Fast forward now, no different. I was in the market for a ford explorer sport initially and talked with Nichole. At first she seemed nice a helpful. After getting a little info on the two explorers I was looking at, my wife and I decided we wanted a newer xx explorer. Initially this was all through text because I was at work. I explained to her that I can’t really be on the phone at work and to text me instead, she continued to call me at work asking questions and seeing if I’m coming in later around 5 and saying to fill out the credit form. This was around 9am I texted her back a bunch of times about the suvs and asked about the xx explorers. No reply the rest of the day. Around 6 she calls but I couldn’t answer. The following day she sends me a text saying I missed my appointment, I replied with asking again about all the information I asked yesterday and brought up the explorer xx again. No answer all day again until around 5pm. She called and started talking about the xx. I told her I couldn’t hear her that well because of her signal. She then huffed and hung up on me. Never heard back from her or anyone else again. That’s so rude and disrespectful to just hang up on a customer who is looking to buy a 60k vehicle. I don’t expect more from this dealership since this is the service I always get. Last time they crashed my car when I brought it in. So now I will go elsewhere for my purchase since it seems like they only care about money in their pocket and not the customer. Also stay away from Nichole if you do happen to step foot in the dealership. She’s very rude and not worth your time.
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