Phil Long Ford of Chapel Hills
Colorado Springs, CO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Payton worked hard for several months to find the right truck that met all of my needs and wants. Was never pressed to get make a deal on any vehicle I wasn't interested in. He always kept my options opene truck that met all of my needs and wants. Was never pressed to get make a deal on any vehicle I wasn't interested in. He always kept my options opened and worked across multiple platforms to finally find the perfect truck and very grateful we worked with him. More
Kathryn was awesome! Very knowledgeable and mechanically inclined. She was very friendly and did not pressure me at all. 10/10 Very knowledgeable and mechanically inclined. She was very friendly and did not pressure me at all. 10/10 More
Had a great buying experience. Payton made sure the process went smoothly. Everyone was friendly and helpful Payton made sure the process went smoothly. Everyone was friendly and helpful More
Do not go here. This place is lucky I don't sue them for Fraud. They sold my 18 year old son a car. I guarantee had I been there when he signed his paperwork this This place is lucky I don't sue them for Fraud. They sold my 18 year old son a car. I guarantee had I been there when he signed his paperwork this wouldn't have happened. We noticed a rough idle when test driving, was told it was just "an Audi performance engine quirk." Noticed the steering wheel was slightly off-center; assured this was on purpose for high speed driving over crested hills (I'm aCar Guy and knew this was all xx). The salesman had an answer for every complaint. Told it was serviced by Audi before being placed on sale and was in great shape but they didn't have the record and only Audi did. My son went there and bought the car 2 days later. They took advantage of a young kid that was blinded by a "cool fast car." 3 days later he pays $1,000 for the $80,000 tuneup at Audi. Over $5,000 in repairs found. That rough idle? Cylinder misfire and it wasn'tresolved with new spark plugs and new coil packs. Off-center wheel? Alignment issues. Motor mounts leaking, etc. All things that would have been caught on inspection. Oh, and Audi had NO record of the service Phil Long claimed they did! Phil Long and the salesperson lied about everything throughout the sales process. Needless to say I go WITH him on Wednesday and do the Dad Thing. I was hot but avoided cursing at least. Oh they took this xxx back, we picked out a better car and they knocked the cost of the tuneup off the price. I should have demanded even more but just being made whole again was all we wanted. They provided us paperwork PROVING inspection in the new car. The original salesperson Lane should be fired for his seedy actions and garbage followup. I do appreciate the Finance Director Justin and the new salesperson Payton for taking things seriously and helping us out. This review is NOT about those two individuals. The dealership as a whole, Lane the salesman on the original deal and whoever the Finance guy was on the original deal (who assured my son the idle issue was fixed) can all kick rocks. I've purchased from Phil Long before but never again, and I strongly advise anyone else to avoid them too. The new car seems great, but we are watching CLOSELY. There's a 3 day 150 mile return policy. If this car looks at me cross-eyed it's getting returned and we are going elsewhere. More
AJ was fantastic, he took care of everything we asked of him immediately that day. The car technically wasn't ready to drive home but he expedited inspection and helped us through the process to make sure w him immediately that day. The car technically wasn't ready to drive home but he expedited inspection and helped us through the process to make sure we got the exact model we wanted without having to drive down to the dealership again. we have three little kids so that extra consideration went a long way in our book! We definitely buy a car from AJ and this dealership again! More
Our visit with Phil Long Ford was exceptional. Lawrence (sales), and Anthony (finance) were friendly, knowledgeable, and looking out for our best interests. I was originally undecided between Ford Lawrence (sales), and Anthony (finance) were friendly, knowledgeable, and looking out for our best interests. I was originally undecided between Ford and dodge. After visiting Phil Long Ford in Chapel hills, I was sold. We are very excited with our purchase and the professional treatment we received. Highly recommend. More
Payton is awesome, and I genuinely can’t recommend him enough. He’s young, hardworking, honest, and exactly the kind of salesperson you hope to work with when making such a major purchase. After an une enough. He’s young, hardworking, honest, and exactly the kind of salesperson you hope to work with when making such a major purchase. After an unexpected elk accident put us back in the market for a new-to-us vehicle with basically no warning, Payton went above and beyond to make what could have been a stressful experience incredibly easy. He was patient, transparent, knowledgeable, and made sure we felt comfortable and informed throughout the entire process. We never felt pressured or rushed into a decision. It’s rare to find someone in sales who makes you feel like they’re genuinely looking out for you rather than simply trying to close a deal, and that was absolutely our experience with Payton and Fernando, the sales manager. Anthony Delgado, the finance manager, was a joy to work with as well! The next time we need a vehicle, Payton and the team at Phil Long Ford of Chapel Hills will be my first call. Can’t recommend him enough! More
Over the years we have purchased several vehicles from Phil Long Ford. We have always been treated well and have enjoyed our vehicles. Phil Long Ford. We have always been treated well and have enjoyed our vehicles. More
AJ was amazing. This is the best experience my wife and I had ever had. We are very happy and excited about the brand new bronco. Thank you AJ for making this mir This is the best experience my wife and I had ever had. We are very happy and excited about the brand new bronco. Thank you AJ for making this miracle happen for us More
Great and quick service! Treated me like family and got me a deal that I was asking for. Couldn’t have asked for a better experience. Treated me like family and got me a deal that I was asking for. Couldn’t have asked for a better experience. More


