Back

Phil Long Ford of Chapel Hills

Colorado Springs, CO

4.5
525 Reviews
Value Proposition Phil Long Ford of Chapel Hills delivers unmatched selection, award-winning service, and total peace of mind—backed by decades of trust and Colorado’s strongest Ford value guarantee. As one of the nation’s Top 100 Ford dealers and a Top 25 Ford Certified Pre-Owned dealer, we combine high-volume buying power, transparent pricing, and exceptional customer satisfaction to offer unbeatable deals and a stress-free experience. With Colorado’s largest Ford inventory, the largest service center in Southern Colorado, and a promise to beat any Ford dealer’s advertised price by $500, Phil Long Ford of Chapel Hills makes it easy—and smart—to buy with confidence. Why Buy From Phil Long Ford of Chapel Hills Choosing Phil Long Ford of Chapel Hills means choosing a dealership that has earned trust the right way—through results, relationships, and relentless customer focus. Proven Excellence: A multi-time Ford President’s Award recipient, consistently recognized for superior customer satisfaction. National Recognition: Ranked among the Top 100 Ford dealers in the country and Top 25 CPO Ford dealers nationwide. Unmatched Selection: The largest Ford inventory in Colorado, giving you more choices, better trims, and faster availability. Best Price, Guaranteed: We’ll beat any Ford dealer’s advertised price by $500, backed by high-volume buying power. Customer-First Transparency: Clear, upfront pricing and a 3-day exchange policy ensure total confidence after the sale. Service You Can Count On: Home to the largest service center in Southern Colorado, staffed by factory-trained technicians. Convenience Without Limits: Nationwide delivery available, making it easy to buy from anywhere. Deep Roots, Strong Community: Proudly serving Colorado since 1945, with a long-standing commitment to giving back to the local community. Modern Experience: Recently remodeled facility designed for comfort, efficiency, and a premium buying experience. Trusted by Thousands: A high-volume dealer with exceptional customer ratings, reflecting real experiences from real buyers. For selection, value, trust, and service—no other Ford dealership in Colorado delivers more than Phil Long Ford of Chapel Hills. Choose Ford of Chapel Hills for the best dealership experience in Colorado or visit us anytime at PhilLongFord.com.
Contact Dealership

1565 Auto Mall Loop

Colorado Springs, CO

80920

Directions

By Type

Showing 525 reviews

October 24, 2026

Payton worked hard for several months to find the right truck that met all of my needs and wants. Was never pressed to get make a deal on any vehicle I wasn't interested in. He always kept my options opene More

by J C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Payton Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2026

Kathryn was awesome! Very knowledgeable and mechanically inclined. She was very friendly and did not pressure me at all. 10/10 More

by Loganmadon
Recommend Dealer
Yes
Employees Worked With
Kathryn Champlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2026

Had a great buying experience. Payton made sure the process went smoothly. Everyone was friendly and helpful More

by johnknoll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Payton Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2026

Do not go here. This place is lucky I don't sue them for Fraud. They sold my 18 year old son a car. I guarantee had I been there when he signed his paperwork this More

by JWKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lane Dumcum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Payton Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Director Justin was 5 stars
Sep 24, 2026 -

Phil Long Ford of Chapel Hills responded

Jon, we understand your frustration and appreciate you taking the time to share your concerns regarding Casey's experience. We want to provide some additional context, as our team has made a sincere effort to address each concern that has been brought to our attention. The 2020 Audi SQ5 Casey purchased on September 17th came to us from our Audi store at his request. When a guest selects a vehicle from one of our sister stores, we put the vehicle through an additional reinspection as part of our reconditioning process. This Audi had originally gone through their reconditioning process on June 29, 2026. During our additional inspection, at the time of purchase, we identified that the front brake rotors required resurfacing and that the windshield washer sprayer was inoperable. Both concerns were addressed before Casey took delivery of the vehicle. On September 19th, Casey contacted Lane regarding the steering wheel being slightly off-center. Lane provided a possible explanation for what Casey was experiencing but also offered to have the vehicle realigned the following Monday if Casey wanted us to inspect and address it further. On Tuesday afternoon, when we received additional concerns from Ms. Rose regarding the Audi, we immediately began looking into them. We also reached out to Casey and our team had the opportunity to communicate with you as well. Ultimately, we agreed to exchange the Audi for a newer 2024 Audi Q5, which appears to be a much better fit for Casey and addressed the concerns surrounding the original vehicle. We understand that having concerns arise shortly after purchasing a vehicle can be frustrating, and we believe it was important to work with your family to find a solution rather than simply dismiss those concerns. Phil Long has been part of this community for more than 80 years, and our goal has always been to provide our guests with safe, reliable vehicles and to stand behind our guests when concerns arise. While we certainly wish Casey's experience with the original Audi had been different, we are glad we were able to work together toward a resolution. We also understand that you may have additional questions or concerns, and we genuinely want the opportunity to address them. We have reached out but have not yet received a return call. Please feel free to contact us directly at CHFDGuestExperience@PhilLong.com or reach out to our team so we can continue the conversation. Our goal is to provide whatever additional assurance you need to know that we take your family's concerns seriously and want Casey to be safe and satisfied with his current vehicle.

Sep 24, 2026 -

JWKS responded

Really? What about the cylinder misfire? Lane gaslighted us by saying it was an "Audi quirk." When we pressed, the Finance manager assured us it would be addressed before he picked up the car. It wasn't but my son was excited about the car and got it anyway. We kept being told about the Audi inspection being conpleted and everything passing. My son had to spend $1,000 of his own money to find out about these issues. Had he not, what happens months from now when that cylinder misfire turns into something worse? You guys definitely wouldn't have helped. You would have said it was an As-Is Sale and told us to kick rocks. We trusted you folks and look what happened. And you talk about the June 29th reconditioning. The leaking oil filter housing, the alignment and the leaking motor mounts magically appeared while sitting in the lot? You guys messed up big and you want to pat yourselves on the back for mearly selling us another car? What a tone-deaf response. Now I'm really irritated and will be filing complaints with DORA, the BBB and whoever else I think would benefit from learning about this major error. As far as you reaching out, a random number has called me but nobody has had the testicular fortitude to LEAVE A VOICEMAIL. How do I know you are trying to reach me when you don't leave a message? Wow, ZERO Professionalism here!

September 14, 2026

AJ was fantastic, he took care of everything we asked of him immediately that day. The car technically wasn't ready to drive home but he expedited inspection and helped us through the process to make sure w More

by katie.e.wolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
A.J. Al-Amin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2026

Our visit with Phil Long Ford was exceptional. Lawrence (sales), and Anthony (finance) were friendly, knowledgeable, and looking out for our best interests. I was originally undecided between Ford More

by paulrozsa
Recommend Dealer
Yes
Employees Worked With
Lawrence LaRocque
5.0
This rating includes all reviews, with more weight given to recent reviews.
A.J. Al-Amin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Delgado (finance manager)
August 18, 2026

Payton is awesome, and I genuinely can’t recommend him enough. He’s young, hardworking, honest, and exactly the kind of salesperson you hope to work with when making such a major purchase. After an une More

by lrhodes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Ozuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payton Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Delgado
August 14, 2026

Over the years we have purchased several vehicles from Phil Long Ford. We have always been treated well and have enjoyed our vehicles. More

by champy719
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
A.J. Al-Amin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Boudreaux
August 08, 2026

AJ was amazing. This is the best experience my wife and I had ever had. We are very happy and excited about the brand new bronco. Thank you AJ for making this mir More

by Mjg2210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
A.J. Al-Amin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2026

Great and quick service! Treated me like family and got me a deal that I was asking for. Couldn’t have asked for a better experience. More

by jamesjr_91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
A.J. Al-Amin
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...