Phil Long Ford of Chapel Hills

30,000 mile check-up Took care of my 2015 Forester with dispatch, all things considered. Kurt Lovvorn was spot-on for my first time with this car at this location. Took care of my 2015 Forester with dispatch, all things considered. Kurt Lovvorn was spot-on for my first time with this car at this location. More

Adam's Work Adam is awesome service tech. Ford apparently hires some very good and polite techs. The customer service and courtesy is off the charts. Maybe tha Adam is awesome service tech. Ford apparently hires some very good and polite techs. The customer service and courtesy is off the charts. Maybe that's what you pay for with some of the quotes. LOL!! Phil Long Ford is absolutely very professional. More

Horrible customer service! Horrible dealership. They were lucky enough to get a Mustang Shelby GT350. When they found out that we were interest, they were very persistent that w Horrible dealership. They were lucky enough to get a Mustang Shelby GT350. When they found out that we were interest, they were very persistent that we buy the car from them vs the ford dealership in Utah, even texting us at 11:30 PM. They had the exact color that I wanted so we cut a deal and I drove the next day over 700 miles to get the vehicle. Once we bought the car we were no longer their customer. After we had taken the car and wanted to cancel some of the packages they were a pain to get a hold of! Their finance manager Garin Murdock is a nightmare. They would ignore our calls, give us the run around. Garin would promise to do something that day and hang up and ignore my calls for 2 weeks. The General manager Jim White, sent out a letter stating that he was thankful that we had purchased the car from them and if I ever needed anything to call him at his “personal number”, which ended being the general dealership number. It would take 3 calls to finally be transferred to Jim white’s assistant, we never got to speak to Jim. Not until over a dozen voicemails, several emails, speaking to over 7 different “managers” about our issue and contacting a legal council did we get a response a month after. It has been over 4 months and we are still having issues because of this dealership! I love the car but extremely regret buying the car from Phil Long Ford at Chapel Hills. I hope ford takes notice and stops giving those allocations and gives them to dealerships that actually cares about their customers. More

Regular service The Quick Lane sales advisor, Patrick Carter, is always a pleasure to deal with. He saved me money this visit by recommending I purchase a Maintenance The Quick Lane sales advisor, Patrick Carter, is always a pleasure to deal with. He saved me money this visit by recommending I purchase a Maintenance Plan for regular service. He also noted my damaged windshield and quoted me a replacement cost that beats the quote I had gotten from Elite Auto Glass. More

Service Great and friendly service. Exactly what to expect and how long it would take. Highly recommend this deal ship to all my family and friends. Great and friendly service. Exactly what to expect and how long it would take. Highly recommend this deal ship to all my family and friends. More

Exceptional car buying experience Pleasant and knowledgable sales staff. Willing to work with you through out the whole buying experience over all very satisfied will recommend to f Pleasant and knowledgable sales staff. Willing to work with you through out the whole buying experience over all very satisfied will recommend to friends and family. More

Chris Taylor is great! Took my wife's car in for 25000 service and once again Chris treated me with utmost respect and professionalism. He kept me appraised of how things we Took my wife's car in for 25000 service and once again Chris treated me with utmost respect and professionalism. He kept me appraised of how things were going, I was a waiter, and explained exactly how everything was regarding the status of my car. More

Mark Riese is a professional The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. More

Fast and effecient vehicle maintenance. Fast service and friendly people. Even without an appointment I was able to drop my truck off and get it back the same day. Service Tech kept me inf Fast service and friendly people. Even without an appointment I was able to drop my truck off and get it back the same day. Service Tech kept me informed of the parts order status and notified me when the truck was ready for pickup. More

Service Department and Quicklane Advisor I appreciate the fast and efficient service I receive, when my car is in for its periodic, oil change/safety check up. Whatever has been inspected, or I appreciate the fast and efficient service I receive, when my car is in for its periodic, oil change/safety check up. Whatever has been inspected, or serviced, is listed on my report, which allows me to feel confident about my car's safety and performance. For almost two years now, I have worked with the same Service Advisor - Lee Samples. Mr. Samples, has helped me set up my service appointments, made recommendations, explained what work will be done on my car, he has passed on any concerns or problems to the tech actually working on my car- and so much more. Ford's Service Advisor, Lee Samples, provides informed, professional and always friendly customer service to his clients. I am grateful for this young man's caring attitude and follow through. Thank you for hiring Service Advisors with Mr. Sample's work ethic and desire to provide excellent customer service skills. More