Phil Long Ford of Chapel Hills

Where to begin??? The dealership did not deliver Promised items as they promised, staff will NOT return phone calls and overall BAD experience! I can't believe that they are still in business with the type o items as they promised, staff will NOT return phone calls and overall BAD experience! I can't believe that they are still in business with the type of service that I received from them. They promised new tires (Which took them over a week to get in) and a signed Broncos jersey ( Which was offered to me if I purchased the vehicle, I didn't request it.). I received the tires (Finally) but after owning the vehicle for over a mont, I have not received the jersey (I know that it may sound petty, but it was Promised in WRITING) even though I have tried numerous times to contact Orlando Roasa (Sales man) and Robert Warner (Sales Manager) and they ignore my calls and messages that I have left for them to return. All in all, it was the most horrible experience that I have ever had with a dealership. Basically, if I would have not held up my end of the bargain, they would have sued me but since they're the dealership, what ever they want to do is ok! Beware of these cheats! More

The company that I previously worked for had a fleet account with Ford. Scott Shanen was our fleet service rep. He always did a wonderfull job of getting our vehicles in and out right away. I now take m account with Ford. Scott Shanen was our fleet service rep. He always did a wonderfull job of getting our vehicles in and out right away. I now take my work and personal vehicles to Scott. He always takes care of me. More

When I took my Ford Explorer in for service Chris Taylor was very helpful and efficient! He explained what the issue was and found affordable ways for me to fix it. I felt like he was looking out for my bes was very helpful and efficient! He explained what the issue was and found affordable ways for me to fix it. I felt like he was looking out for my best interest, which is rare in this industry.I know that when I bring my vehicle back I will be asking for him! Oh and, everyone there was very friendly and helpful. I came in without an appointment and was out within an hour. More

I recently took my vehicle into Phil Long Ford for a factory recall. I normally have my vehicle serviced at a quick lube facility near my house so when Dan Phillips(service person) told me they would b factory recall. I normally have my vehicle serviced at a quick lube facility near my house so when Dan Phillips(service person) told me they would be doing a "safety inspection" on my veicle as part of the recall, I thought "here's where they get me". I was pleasantly suprised when Dan told me I take really good care of my vehicle and gave me a printout of items that would be needed in the future. I think I have found a new place to have my vehicle serviced as I found Phil Long and Dan to be honest with me on my visit. More

Scott Shanen has always taken great care of our vehicles when we have brought them in for servicing or repairs. The prices have always been outstanding and affordable and the service is first class. I recom when we have brought them in for servicing or repairs. The prices have always been outstanding and affordable and the service is first class. I recommend this dealership to anyone that is looking for a place to have that family vehicle serviced or even to buy a your next dream car. I trust this dealership to not only get me back on the road but to keep me there as well. You won't break the bank to get the service you are looking for! More

Fantastic customer service. These guys are very friendly and honest. I bring all my vehicles to them for service and I will definately buy my next car from them! and honest. I bring all my vehicles to them for service and I will definately buy my next car from them! More

I own a 2010 Fusion. The brakes were making a grinding noise when the car was cold. I noticed this shortly after I purchased the car. I noticed only when backing out of my very steep driveway. I called noise when the car was cold. I noticed this shortly after I purchased the car. I noticed only when backing out of my very steep driveway. I called the service department to have them take a look at my car to find out if something was wrong with my brakes. I called for an appointment and was booked with Simon. I brought car in and rather than walking out of there with a gigantic bill, I was advised that this was a known harmless condition for these cars (as the brake makeup was of a material that produces this sound). Upon working with Simon, I finally had found a service representative who was honest and cared. I know that I can rely on Simon to look out for me and tell me like it is. I return as a customer because unlike most any other service station or service department I have gone to, I know I will get true recommendations regarding the service and maintenance of my car from Simon. One note of advice to those of you new to the service department at Phil Long, when you call for an appointment for any service - make sure you insist on getting an appointment directly with him. Otherwise, you may be talked into going to the quick lane or someone else, as you don’t automatically get his voice mail when you call his direct line. I have experienced this several times. He cares about his customers and his objective is to take care of their vehicle and the owner's best interest. More

Great to work with we take our entire fleet to them they turn are trucks fast without any problems. I enjoy working with Scott so much that I now take all my personel vehicles there. turn are trucks fast without any problems. I enjoy working with Scott so much that I now take all my personel vehicles there. More

I bought my 2009 Ford Focus from Phil Long Chapel Hills and will only bring my car to Scott Shanen (Phil Long Service Department). He consistently gives me the best assessment for my vehicle and gives app and will only bring my car to Scott Shanen (Phil Long Service Department). He consistently gives me the best assessment for my vehicle and gives appropriate service recommendations. I've been so impressed with his willingness to go out of his way that I decided to bring my Honda to him for service as well. If something is wrong with your car and it needs fixed, take it to Scott Shanen at Phil Long Service and he will give you a list of recommended service actions and tell you were you can afford to wait until the next time. More

They will trick you into "warranties" that cost thousands even after they tell you " we were able to get you an extended warranty without raising your payment". Well what it did was give me negativ thousands even after they tell you " we were able to get you an extended warranty without raising your payment". Well what it did was give me negative equity in my car. I bought a Dodge Ram from them and a dodge Journey. two months later we traded both to Honda and got a better deal and had to suck up the negative equity left by sheisty pricing and "warranties". Run, don't walk, from Phil Long!!! More