Phil Long Ford of Chapel Hills

Aside from the fact that my brand new vehicle had a physically damaged interior upon delivery, this is more about the service department, as my buying experience was excellent. There is a widesp physically damaged interior upon delivery, this is more about the service department, as my buying experience was excellent. There is a widespread design flaw of the fuel gauges on the newer generations of Ford vehicles. I learned this from a Technician at this dealership, who informed me that incorrect gauge readings are normal and he verified it by driving another vehicle of the same year/model as mine and witnessing the same thing. However, the technician was somewhat contradictory, as he tried to get me to believe that what I exclusively verified for an entire month was automatically nullified because he saw something different over the course of a few minutes. I was consistently pushed to leave my very expensive, brand new car at their service department over the weekend, where it would sit in their parking lot for days having nothing of any value done with it because they're closed the rest of the weekend, leaving me without a car for absolutely no reason. When I expressed my disapproval of the absurdities described in the above paragraphs in an elevated manner (elevated, not yelling), the service advisor said, "Not in front of the customers..." So apparently I was not viewed as a customer after spending over $20,000 at their dealership. It appears it's business as usual at American car dealerships: deny problems exists and pretend the customers are wrong. Dishonesty and passive laziness prevail. More

I am truly saddened by the dishonesty of Phil Long Ford. I was lied to and tricked into spending thousands more than I expected to. The finance writer deliberately deceived me into purchasing a $2000 extend I was lied to and tricked into spending thousands more than I expected to. The finance writer deliberately deceived me into purchasing a $2000 extended warranty and a $600 theft etching. Both of which I said I didn't want. They print the receipt in a way that puts the numbers on top of other writing so you have no chance of deciphering it until after they trick you into signing. Phil Long Ford has a license to steel. More

They are very helpful in every way and made us feel very welcome and also found us the best deal and worked with our budget. I would recommend this dealership for anyone wanting to get a GREAT deal and als welcome and also found us the best deal and worked with our budget. I would recommend this dealership for anyone wanting to get a GREAT deal and also make some lifetime friend! More

These guys are horrible liars. The finance guy will lie to your face and add thousands of dollars in extra charges that you don't wont. They purposely print the reciept on the wrong lines of the paper so y to your face and add thousands of dollars in extra charges that you don't wont. They purposely print the reciept on the wrong lines of the paper so you cant understand it. When you call back to have them explain they give you the runaround. I spoke to three different people all claiming to be the dealership manager. They all said I signed so I'm stuck with the bill. More

Never bought a car from them, thank God. I was looking at a specific car they had listed. Call ahead to confirm they still had the car on the lot. They said "yes, it's still here, come on down". When I at a specific car they had listed. Call ahead to confirm they still had the car on the lot. They said "yes, it's still here, come on down". When I got there, story changed "no, we sold that car yesterday, so sorry, buy since you are here, come look at our other cars". Seriously?, how can I trust you after your LIED to me about the car being here? Wasted my time and all I get is a shrug of the shoulders and a smirky 'sorry'. More

Flat out liars and cheats. Do not live up to their promises. Will tell you anything to get your business and then back out of a deal previously made. Do not trust anything they tell you and do not dea promises. Will tell you anything to get your business and then back out of a deal previously made. Do not trust anything they tell you and do not deal with them over the internet because you cannot trust a word of anything they tell you to get you into their dealership. Absolutely the worst customer service of any car dealer I have ever seen. More

I just purchased a 2011 Ford Explorer from Orlando. His knowledge of the vehicle was superb and the customer service I received from other staff members was great. I will certainly return to this dealersh knowledge of the vehicle was superb and the customer service I received from other staff members was great. I will certainly return to this dealership to buy future vehicles. Thanks very much guys!!!!! More

Phil Long uses deceptive advertising tactics to lure customers into their dealership. Their advertising makes promises that they don't intend to honor. Their service department falsely diagnoses proble customers into their dealership. Their advertising makes promises that they don't intend to honor. Their service department falsely diagnoses problems, so they can over charge customers. Dishonest More

I just bought a new fusion from norm and Pete. I could not ask for a better sales experience. I am so happy and I would recommended chapel hills to any one looking for a new Ford. I did not have the best not ask for a better sales experience. I am so happy and I would recommended chapel hills to any one looking for a new Ford. I did not have the best of credit and Chris in finance worked with me on my down payment and he got me financed with Ford motor credit. My payments are right where I needed them to be. He also got me a great deal on a 100k mile warranty so I will have no worries for the next 6-7 years. Thanks again for all the help. More

Horrible experience. Visited the Phil Long Chapel location which is two hours from where I live. NOT WORTH THE TIME! Went to the location last Saturday, and have been trying to work with sales by pho location which is two hours from where I live. NOT WORTH THE TIME! Went to the location last Saturday, and have been trying to work with sales by phone to make arrangements about the car I was interested in. NEVER received a call back by the staff. Now come to find out some one else has purchased the vehicle. This was suppose to be my birthday present. Gee, thanks for screwing me over A holes at Phil Long Chapel Hills location. More