Phil Long Ford of Chapel Hills - Service Center

Chris Taylor is the only reason I use Phil Long Service. Chris Taylor is the BEST! I have worked with Chris over the past 3 years and he has taken superb care of me and my Ford Edge Chris Taylor is the BEST! I have worked with Chris over the past 3 years and he has taken superb care of me and my Ford Edge More

Great service, and very conscious of my time Kurt was a huge help when I showed up unannounced needing an oil change. He helped make sure I was able to get the vehicle serviced and back on the ro Kurt was a huge help when I showed up unannounced needing an oil change. He helped make sure I was able to get the vehicle serviced and back on the road within my allotted time frame. Everything went off without a hitch. Thanks to Kurt I was able to take a quick test drive of a new vehicle while waiting for my current Ford truck. The salesman was great as well. Very professional, yet low pressure. Happy to take a quick spin and let me know what new Fords have to offer. When I'm in the market I'll go back to find Ryan. More

Everything was great Exactly what I expected. They took me early and vehicle was returned in the time frame I was given Everyone was courteous to me. Great service Exactly what I expected. They took me early and vehicle was returned in the time frame I was given Everyone was courteous to me. Great service More

Paid service work Ii needed to replace the front shocks on my 2010 Ford Raptor. I was able to get aftermarket FOX shocks, which the dealership installed for a reasonabl Ii needed to replace the front shocks on my 2010 Ford Raptor. I was able to get aftermarket FOX shocks, which the dealership installed for a reasonable price. I was able to speak with the techs working on my truck about any issues found. Work was completed on time when scheduled. Thanks! More

Great repair experience They got my car fixed quickly and well. I would recommend Mark and this repair center to anyone. Now go see Deadpool. It's great. They got my car fixed quickly and well. I would recommend Mark and this repair center to anyone. Now go see Deadpool. It's great. More

Great Service! I have always taken my cars to Chris Taylor to get exceptional treatment from the service department. Chris treats me like a friend and always makes s I have always taken my cars to Chris Taylor to get exceptional treatment from the service department. Chris treats me like a friend and always makes sure my needs are met. I wouldn't go anywhere else as long as can deal with Chris! More

Another great service appointmen Fast diagnosis good estimate ready on time. First time with new service advisor. Just as good OAS regular service advisor that I had for last seven ye Fast diagnosis good estimate ready on time. First time with new service advisor. Just as good OAS regular service advisor that I had for last seven years. Phil ?Long Chapel Hills hires really good advisors. More

Great seevice I have always taken my Edge to Mark Riese since I bought it. Trustworthy and honest. Never had an issue with the service, timely and quality. I have always taken my Edge to Mark Riese since I bought it. Trustworthy and honest. Never had an issue with the service, timely and quality. More

The service was very good Every one at Phil Long Ford was very helpful. I am impressed . Carlitos Saenz was very helpful in the purchause of my new car.Thanks Every one at Phil Long Ford was very helpful. I am impressed . Carlitos Saenz was very helpful in the purchause of my new car.Thanks More

Service center crooks If your vehicle needs service and you think the dealership will provide you with quality care...think again. The staff in the service center is terrib If your vehicle needs service and you think the dealership will provide you with quality care...think again. The staff in the service center is terribly dishonest and condescending. One time during a full service oil change they told me that I needed new brake pads on the front of our escape. I knew they were trying to scam us because I had just put brand new pads on about 2 months before. Then the other day I was having a problem with my F150 and suspected it may be something with the computer, so I took it to them to have it tested. Although they did diagnosed my problem (for $145) as a bad throttle body, they wanted over $900 to fix it. Then they basically told me anything else other than them performing the work was wrong and that it would need to be replaced and I would be wasting me time cleaning it and it would just fail anyway. Well, I picked up my truck, bought some throttle body cleaner for $5 and cleaned it...and it ran just fine and is still working today. Save yourself the time and money and go elsewhere. More