Phil Long Ford of Chapel Hills - Service Center

Everything was great Exactly what I expected. They took me early and vehicle was returned in the time frame I was given Everyone was courteous to me. Great service Exactly what I expected. They took me early and vehicle was returned in the time frame I was given Everyone was courteous to me. Great service More

Paid service work Ii needed to replace the front shocks on my 2010 Ford Raptor. I was able to get aftermarket FOX shocks, which the dealership installed for a reasonabl Ii needed to replace the front shocks on my 2010 Ford Raptor. I was able to get aftermarket FOX shocks, which the dealership installed for a reasonable price. I was able to speak with the techs working on my truck about any issues found. Work was completed on time when scheduled. Thanks! More

Great repair experience They got my car fixed quickly and well. I would recommend Mark and this repair center to anyone. Now go see Deadpool. It's great. They got my car fixed quickly and well. I would recommend Mark and this repair center to anyone. Now go see Deadpool. It's great. More

Great Service! I have always taken my cars to Chris Taylor to get exceptional treatment from the service department. Chris treats me like a friend and always makes s I have always taken my cars to Chris Taylor to get exceptional treatment from the service department. Chris treats me like a friend and always makes sure my needs are met. I wouldn't go anywhere else as long as can deal with Chris! More

Another great service appointmen Fast diagnosis good estimate ready on time. First time with new service advisor. Just as good OAS regular service advisor that I had for last seven ye Fast diagnosis good estimate ready on time. First time with new service advisor. Just as good OAS regular service advisor that I had for last seven years. Phil ?Long Chapel Hills hires really good advisors. More

Great seevice I have always taken my Edge to Mark Riese since I bought it. Trustworthy and honest. Never had an issue with the service, timely and quality. I have always taken my Edge to Mark Riese since I bought it. Trustworthy and honest. Never had an issue with the service, timely and quality. More

The service was very good Every one at Phil Long Ford was very helpful. I am impressed . Carlitos Saenz was very helpful in the purchause of my new car.Thanks Every one at Phil Long Ford was very helpful. I am impressed . Carlitos Saenz was very helpful in the purchause of my new car.Thanks More

Service center crooks If your vehicle needs service and you think the dealership will provide you with quality care...think again. The staff in the service center is terrib If your vehicle needs service and you think the dealership will provide you with quality care...think again. The staff in the service center is terribly dishonest and condescending. One time during a full service oil change they told me that I needed new brake pads on the front of our escape. I knew they were trying to scam us because I had just put brand new pads on about 2 months before. Then the other day I was having a problem with my F150 and suspected it may be something with the computer, so I took it to them to have it tested. Although they did diagnosed my problem (for $145) as a bad throttle body, they wanted over $900 to fix it. Then they basically told me anything else other than them performing the work was wrong and that it would need to be replaced and I would be wasting me time cleaning it and it would just fail anyway. Well, I picked up my truck, bought some throttle body cleaner for $5 and cleaned it...and it ran just fine and is still working today. Save yourself the time and money and go elsewhere. More

Crooked Service Department We are not from Colo. Springs and were there visiting family when our Ford Edge had sensor and A/C issues. We took the vehicle and opted to have the A We are not from Colo. Springs and were there visiting family when our Ford Edge had sensor and A/C issues. We took the vehicle and opted to have the A/C repaired for $316. When we picked the vehicle up we noticed the A/C still did not work. So we called them to ask them about it and they told us, "Oh, we repaired the audio." The audio? It was never broken! We've called numerous times to resolve the issue and each time we are told, "Our service department manager is looking into it, and we will call you back." Unsurprisingly we have never been called back. More

I had an excellent experience at Phil Long Ford Of Chapel Hi The service department at Phil Long Ford at Chapel Hills is an outstanding center, Dan Phillips and his staff of professional people are second to non The service department at Phil Long Ford at Chapel Hills is an outstanding center, Dan Phillips and his staff of professional people are second to none! They bend over back wards to help the customer and get the job done! I have had great success at this dealership! I would certainly recommend this Ford service center! More