Phil Long Ford of Chapel Hills - Service Center

The company that I previously worked for had a fleet account with Ford. Scott Shanen was our fleet service rep. He always did a wonderfull job of getting our vehicles in and out right away. I now take m account with Ford. Scott Shanen was our fleet service rep. He always did a wonderfull job of getting our vehicles in and out right away. I now take my work and personal vehicles to Scott. He always takes care of me. More

When I took my Ford Explorer in for service Chris Taylor was very helpful and efficient! He explained what the issue was and found affordable ways for me to fix it. I felt like he was looking out for my bes was very helpful and efficient! He explained what the issue was and found affordable ways for me to fix it. I felt like he was looking out for my best interest, which is rare in this industry.I know that when I bring my vehicle back I will be asking for him! Oh and, everyone there was very friendly and helpful. I came in without an appointment and was out within an hour. More

I recently took my vehicle into Phil Long Ford for a factory recall. I normally have my vehicle serviced at a quick lube facility near my house so when Dan Phillips(service person) told me they would b factory recall. I normally have my vehicle serviced at a quick lube facility near my house so when Dan Phillips(service person) told me they would be doing a "safety inspection" on my veicle as part of the recall, I thought "here's where they get me". I was pleasantly suprised when Dan told me I take really good care of my vehicle and gave me a printout of items that would be needed in the future. I think I have found a new place to have my vehicle serviced as I found Phil Long and Dan to be honest with me on my visit. More

Scott Shanen has always taken great care of our vehicles when we have brought them in for servicing or repairs. The prices have always been outstanding and affordable and the service is first class. I recom when we have brought them in for servicing or repairs. The prices have always been outstanding and affordable and the service is first class. I recommend this dealership to anyone that is looking for a place to have that family vehicle serviced or even to buy a your next dream car. I trust this dealership to not only get me back on the road but to keep me there as well. You won't break the bank to get the service you are looking for! More

Fantastic customer service. These guys are very friendly and honest. I bring all my vehicles to them for service and I will definately buy my next car from them! and honest. I bring all my vehicles to them for service and I will definately buy my next car from them! More

I own a 2010 Fusion. The brakes were making a grinding noise when the car was cold. I noticed this shortly after I purchased the car. I noticed only when backing out of my very steep driveway. I called noise when the car was cold. I noticed this shortly after I purchased the car. I noticed only when backing out of my very steep driveway. I called the service department to have them take a look at my car to find out if something was wrong with my brakes. I called for an appointment and was booked with Simon. I brought car in and rather than walking out of there with a gigantic bill, I was advised that this was a known harmless condition for these cars (as the brake makeup was of a material that produces this sound). Upon working with Simon, I finally had found a service representative who was honest and cared. I know that I can rely on Simon to look out for me and tell me like it is. I return as a customer because unlike most any other service station or service department I have gone to, I know I will get true recommendations regarding the service and maintenance of my car from Simon. One note of advice to those of you new to the service department at Phil Long, when you call for an appointment for any service - make sure you insist on getting an appointment directly with him. Otherwise, you may be talked into going to the quick lane or someone else, as you don’t automatically get his voice mail when you call his direct line. I have experienced this several times. He cares about his customers and his objective is to take care of their vehicle and the owner's best interest. More

Great to work with we take our entire fleet to them they turn are trucks fast without any problems. I enjoy working with Scott so much that I now take all my personel vehicles there. turn are trucks fast without any problems. I enjoy working with Scott so much that I now take all my personel vehicles there. More

I bought my 2009 Ford Focus from Phil Long Chapel Hills and will only bring my car to Scott Shanen (Phil Long Service Department). He consistently gives me the best assessment for my vehicle and gives app and will only bring my car to Scott Shanen (Phil Long Service Department). He consistently gives me the best assessment for my vehicle and gives appropriate service recommendations. I've been so impressed with his willingness to go out of his way that I decided to bring my Honda to him for service as well. If something is wrong with your car and it needs fixed, take it to Scott Shanen at Phil Long Service and he will give you a list of recommended service actions and tell you were you can afford to wait until the next time. More

Aside from the fact that my brand new vehicle had a physically damaged interior upon delivery, this is more about the service department, as my buying experience was excellent. There is a widesp physically damaged interior upon delivery, this is more about the service department, as my buying experience was excellent. There is a widespread design flaw of the fuel gauges on the newer generations of Ford vehicles. I learned this from a Technician at this dealership, who informed me that incorrect gauge readings are normal and he verified it by driving another vehicle of the same year/model as mine and witnessing the same thing. However, the technician was somewhat contradictory, as he tried to get me to believe that what I exclusively verified for an entire month was automatically nullified because he saw something different over the course of a few minutes. I was consistently pushed to leave my very expensive, brand new car at their service department over the weekend, where it would sit in their parking lot for days having nothing of any value done with it because they're closed the rest of the weekend, leaving me without a car for absolutely no reason. When I expressed my disapproval of the absurdities described in the above paragraphs in an elevated manner (elevated, not yelling), the service advisor said, "Not in front of the customers..." So apparently I was not viewed as a customer after spending over $20,000 at their dealership. It appears it's business as usual at American car dealerships: deny problems exists and pretend the customers are wrong. Dishonesty and passive laziness prevail. More

Flat out liars and cheats. Do not live up to their promises. Will tell you anything to get your business and then back out of a deal previously made. Do not trust anything they tell you and do not dea promises. Will tell you anything to get your business and then back out of a deal previously made. Do not trust anything they tell you and do not deal with them over the internet because you cannot trust a word of anything they tell you to get you into their dealership. Absolutely the worst customer service of any car dealer I have ever seen. More