Phil Long Ford of Denver

My wife and I traveled from Amarillo, TX to Denver to buy a new ford explorer, 2012 limited edition. This dealership gave us the best deal out of numerous dealerships including those in Dallas and Houston. a new ford explorer, 2012 limited edition. This dealership gave us the best deal out of numerous dealerships including those in Dallas and Houston. We arrived on Friday night, picked up the vehicle, and we were all set to drive home on Saturday morning. The next morning, when we got in the car, the entire electrical system was not working. We called Maureen, and she asked if we could bring the car into the dealership. When we arrived, we explained to her that we did not feel comfortable driving this car because usually if a car starts off with problems, typically the trend continues to get worse. Maureen couldn't have been more HELPFUL:) She agreed, and without hesitation she began looking at what other vehicles we could have that were similar in to the model we bought. She had several options, but none fit the color I wanted. Maureen found an upgraded model, worth about 8,000$ more in options. This one had lane correct, upgraded stereo system, upgraded engine capacity, luxury caption chairs in the back seat, two toned leather trim, and it IS A 2013!! The dealer found this car, and gave it to us without any additional cost. THIS DEALER IS FANTASTIC, AND MAUREEN IS THE BEST SALES ASSOCIATE WE HAVE EVER HAD THE PLEASURE OF WORKING WITH. I WOULD RECOMMEND THIS DEALER TO ANYONE, AND IF YOU GO, ASK FOR MAUREEN! SHE IS THE BEST More

Purchased a used 2011 KIA for grandchildren. They had two VERY used Hondas. The trade-in seemed fair given the condition of the vehicles. Ray was very helpful and understanding of what I was trying to d two VERY used Hondas. The trade-in seemed fair given the condition of the vehicles. Ray was very helpful and understanding of what I was trying to do. I got a good far at a fair price. I think Ray deserves kudos for patience as well. I had just come from the adjacent KIA dealer who had reneged on a firm deal and was quite aggravated. I probably came on a bit strong when I walked in. Didn't phase Ray. When my grandkids went back the next day to sign some papers they took their 15-month child. Ray gave her a baloon. Class act! More

The worst finance department I have ever come in contact with. Uneducated, uncooperative, unprofessional, a pure lack of customer service skills. Straight up unethical morons. with. Uneducated, uncooperative, unprofessional, a pure lack of customer service skills. Straight up unethical morons. More

I've been in a few times for service, but my main reason in writing this review is that Lee went above and beyond the call of duty. I went in to get an estimate on a dent that was caused about three weeks in writing this review is that Lee went above and beyond the call of duty. I went in to get an estimate on a dent that was caused about three weeks ago. I saw Lee working, and just wanted to say hello, and he asked how things went. I told him about my dilemma and he took it upon himself to track down the name and number of Carmedic. It had already been a long day for Lee, but he didn't make me feel like I was another interruption. He took the time to find a solution to my problem. This is an example of extraordinary service, a reason to keep coming back! I hope Lee is recognized for his efforts! More

I was contacted by Todd from an internet inquiry. I did alot by email and phone and he l istened to my requirements and performed. The Finance Manager worked hard to get solid financing and I received a gr alot by email and phone and he l istened to my requirements and performed. The Finance Manager worked hard to get solid financing and I received a great interest rate with Ford. Overall a great experience. The wait time for delivery was a bit long but all in all a very good experience. More

We were looking for a reasonably priced decent car for our teenage driver. Chuck helped us find a 2005 Stratus that fit the bill! The experience was very low key and no pressure. We have bought from Phil our teenage driver. Chuck helped us find a 2005 Stratus that fit the bill! The experience was very low key and no pressure. We have bought from Phil Long before and will be back I am sure when the need for a new car arises. The only negative part is the wait time to get in finance! Once there however, the process flows smoothly and the people are great!! More

Both employes very unprepared, tried to push a new car on us and said the cheaper one wont Work without checking our credit! Calculated with 22% intrest without taking cosigner into consideration or the fact us and said the cheaper one wont Work without checking our credit! Calculated with 22% intrest without taking cosigner into consideration or the fact that we didnt want a new car!!! Horribly rude people thinking that everyone is stupid trying to rip u off!! More

Nick was great in getting everting we asked for !!!! The service is fantastic. We had one issue with towing package and Nick was great in getting it installed. We even recieved our Escape a week early, Made service is fantastic. We had one issue with towing package and Nick was great in getting it installed. We even recieved our Escape a week early, Made our week. Getting a loner car until ours came in was a big help aswell. I felt like everything was handled fairly and promptly. More

This dealership uses the traditional "write down the price and take it some unknown entity for approval" model. The sales person was excellent, but be prepared for a process that takes some time. Also price and take it some unknown entity for approval" model. The sales person was excellent, but be prepared for a process that takes some time. Also, be aware that by the time you get to the "financing person", you will be worn down so don't give them a pass on interest rates as you can bargain here too. Compared to other car dealerships (Ford and GM) with which I have had dealings, this dealership is better than average. More