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Phil Long Ford of Denver - Service Center

Denver, CO

4.5
369 Lifetime Reviews Review Dealership

369 Reviews of Phil Long Ford of Denver - Service Center

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March 03, 2021

"We tried this Ford dealer after Courtesy Ford switched..."

- Cricket1944

We tried this Ford dealer after Courtesy Ford switched and we met with Dwayne Callaway. He has been very helpful over the years and now that I’m taking care of the cars myself I know he and whoever he has me work with will do what’s only needed on the cars.

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Recommend Dealer
Yes
Employees Worked With
Mar 04, 2021 -

Phil Long Ford of Denver responded

Thank you for the great review. We look forward to the next opportunity to work with you.

March 03, 2021

"Friendly personal and timely service. They needed to tell..."

- Scooter

Friendly personal and timely service. They needed to tell me when the service had been completed. I saw my car in the parking lot and realized the service had been completed.

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Yes
Employees Worked With
Mar 04, 2021 -

Phil Long Ford of Denver responded

Hello Scooter, Thank you for your business. We appreciate the feedback and will work on communicating with our customers quickly upon completion of the service. Thank you again for this feedback. Have a Wonderful Day!

March 01, 2021

"Gage was very knowledgeable and extremely helpful. Have..."

- Cvg2350

Gage was very knowledgeable and extremely helpful. Have bought about seven or eight cars .from phil long and will continue to do so.the service department is the best..

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Recommend Dealer
Yes
Employees Worked With
Mar 01, 2021 -

Phil Long Ford of Denver responded

Thank you for your continued support. We are honored to have amazing customers like you to work with. See you again soon

February 27, 2021

"Great service fast, efficient, helpful, and friendly. Had..."

- JimO

Great service fast, efficient, helpful, and friendly. Had a recall on my 2020 F-150 and needed an oil change, setup an appointment dropped the truck off and a short time it was done and ready to go.

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Yes
Employees Worked With
Feb 27, 2021 -

Phil Long Ford of Denver responded

Jim, So happy we were able to assist in a timely and efficient manor. Please reach out if you need anything more. We are happy to assist,

February 21, 2021

"Had my first oil change done at Phil Long ford express..."

- djanine952

Had my first oil change done at Phil Long ford express lane they were very friendly and efficient, had zero wait time and the car was ready when they promised also when picking up my car no issues and again very pleasant and helpful.

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Recommend Dealer
Yes
Employees Worked With
Feb 22, 2021 -

Phil Long Ford of Denver responded

Thank you for your support. We look forward to the next opportunity to work with you.

February 20, 2021

"Excellent car repair service and time to complete the..."

- Mycar8

Excellent car repair service and time to complete the repairs. Dwayne kept me informed about my car repairs. I never had to call Dwayne about my car.

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Recommend Dealer
Yes
Employees Worked With
Feb 22, 2021 -

Phil Long Ford of Denver responded

Thank you for taking the time to share your experience with us. If there is anything additional we can do to assist. please reach out.

February 17, 2021

"Amazing service, quick service, extremely helpful service..."

- Les

Amazing service, quick service, extremely helpful service and mechanic departments. It is nice to be able to trust that your vehicle will be taken care of properly and at a fair price.

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Recommend Dealer
Yes
Employees Worked With
Feb 18, 2021 -

Phil Long Ford of Denver responded

Hi Les, Thank you for your kind words and the opportunity to serve you. We look forward to your next visit.

February 17, 2021

"Exceptional service, like usual. No surprise that quick..."

- tristanortega25

Exceptional service, like usual. No surprise that quick lanes did absolutely exceptional work on my Ford Raptor and, did it in a very efficient time frame. The service that Phil Long Ford/Quick Lanes provides is unlike any other dealership, which makes sense they are apart of Ford. Won’t be trusting my Raptor with anyone else, EVER. I’m always provided with exceptional in sight, updates and, money saving suggestions when I bring my truck in. I have no problem spending money here.

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Recommend Dealer
Yes
Employees Worked With
Feb 18, 2021 -

Phil Long Ford of Denver responded

Thank you for taking the time to leave this positive feedback. Reviews like this are the motivation to keep us going. Thank you again, Have a Wonderful Day!

February 05, 2021

"Another great job by Phil Long Ford of Denver. This time..."

- Jeff

Another great job by Phil Long Ford of Denver. This time by Garry Warren, Service Manager. He got'r done. Very knowledgeable and professional. Really appreciate the loaner vehicle free of charge,

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Recommend Dealer
Yes
Employees Worked With
Feb 05, 2021 -

Phil Long Ford of Denver responded

Jeff, Our ultimate goal is your satisfaction. Thank you for taking the time to leave this great review, We look forward to your next visit.

February 04, 2021

"Coupon book Quick lube sevice. 2/3/21. Busy so told..."

- Ronn Thomas

Coupon book Quick lube sevice. 2/3/21. Busy so told approx 2hr wait, we excepted no problem. Got text message saying we would get a video inspection from technician. Did not receive it. Requested old filters that they replaced cabin & air filter as proof of condition. Service rep said they were in the new filter boxes and in the vehicle. Were not there. After being told it was ready for pickup the technician was under the hood adding oil in the pickup area parking lot. I confronted him asking if there was a problem and noticed the windshield washer fluid level low. He said he was topping off the oil level ??? Requested top off of windshield fluid level which he did. Felt like both of those should have been done inside. Also requested tire rotation using coupon book. Requested paper print out of service even though we were told one would be emailed. We never got that eather. My concern is that I question the service even being done. Action being done in Parking lot,no video,no old filters as requested, no email sevice record, (glad I requested paper print out), have questions about the completion of the tire rotation also. Phil Long has always serviced all our vehicles for the past 20 yrs. All but one purchased from you. First time I felt like we needed to question the service. Thanks for the chance to coment. Ronald Thomas

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Recommend Dealer
No
Employees Worked With
Feb 05, 2021 -

Phil Long Ford of Denver responded

Ronn, Thank you for your continued support. Our team strives to deliver a top notch experience with every visit, so we are sorry we have let you down. Should you have an other issues or concerns please reach out to us directly at 303-933-5530.

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