Phil Long Ford of Motor City

Mark Britland was my service manager for my repair to fix the suspension and steering stabilizer. What a great guy! Not only did he track (every day) the status of a long-awaited repair part, he regula the suspension and steering stabilizer. What a great guy! Not only did he track (every day) the status of a long-awaited repair part, he regularly called me with updates to let me know he hadn't forgotten me. As soon as the part arrived, he called me immediately and got me in as soon as I was able to be there. He also gave me some great safety suggestions to help until the part was available. My truck, even though it is a 2019 model, drives like a brand-new truck again! I live in Monument, and even though driving to the Motor City location adds 40 minutes to my round-trip, I will always sacrifice my time to work with an outstanding professional like Mark Britland! More

I ordered a Mach-E online which is newer and rarer. Leah, my salesperson, was very knowledgeable of these cars. She was also very cheerful and let me test drive even though the sale wasn't going to hap Leah, my salesperson, was very knowledgeable of these cars. She was also very cheerful and let me test drive even though the sale wasn't going to happen for 4 months. When the time came to make the transaction, she was very helpful and straight-forward. I was a great experience. BTW, when the car arrived, it had some over-spray on it from the factory or transit. They let me know and fixed it. When I got it, I couldn't see where it was. No hassle and they cared that I got my car and that I was happy with it. More

bought a transit 250 from phil long ford. highly recommended! Smooth as glass. Super quick closing. highly recommended! Smooth as glass. Super quick closing. More

We worked with this dealership on a commercial order and felt like we were continuously strung along. Instead of our rep calling or emailing us with updates, we were the ones reaching out trying to figure o felt like we were continuously strung along. Instead of our rep calling or emailing us with updates, we were the ones reaching out trying to figure out why things were delayed. They frequently said their systems were insufficient at providing up to date info and yet wouldn't think outside the box to help us out. I actually ended up making a contact at the ford plant myself after they told me there was no way I'd get through... She was more helpful than our local dealers. Overall, the commercial department was OK, but definitely won't go the extra mile to help you out. More

Dealership employees are patient, knowledgeable, and helpful. Was relaxing and fun testing and picking out car. helpful. Was relaxing and fun testing and picking out car. More

THEY GOT MY CAR IN AND OUT IN A TIMELY MANNER. AND THE PRICING FOR WHAT THEY DID WAS VERY COMPETITIVE. ALL OF THE STAFF WAS VERY HELPFULL AND MADE SURE I WAS TAKEN CARE OF. AND THE PRICING FOR WHAT THEY DID WAS VERY COMPETITIVE. ALL OF THE STAFF WAS VERY HELPFULL AND MADE SURE I WAS TAKEN CARE OF. More

Chris was perfect, easy and a pleasure to work with! We will be back for all future Purchases. We will be back for all future Purchases. More

The ordering process was no hassle and I have purchased 4 vehicles at this dealership without issue it is a pleasure working with Mike vehicles at this dealership without issue it is a pleasure working with Mike More

Beware. They use bate adds with vehicles they don’t even have to get your info and then try to sell you something else. Won’t waste a second more of my tim They use bate adds with vehicles they don’t even have to get your info and then try to sell you something else. Won’t waste a second more of my time. Shady as xxxx. More

Up front, I will say that if I could give fewer than one star, I would. BUYER BEWARE of PHIL LONG used car sales. I am a disabled older woman who came into Phil Long to buy a car. I had seen the 2013 Nissan star, I would. BUYER BEWARE of PHIL LONG used car sales. I am a disabled older woman who came into Phil Long to buy a car. I had seen the 2013 Nissan Leaf, an electric car, online and was interested in buying it. I ended up buying it after a test drive and had nothing but problems after that. The charging cable wasn't in the car when I bought it and the salesperson I was working with, came in when I was signing papers to tell me that it had just been ordered and would be delivered by Amazon the next day. That was on a Tuesday. I drove home from the dealership and the charge was so extremely low on the car it said to charge it. I called and was told again that the charger had been ordered. I waited until Thursday and was barely able to drive to a charging station only to find out that I was unable to charge my car there because of its age (the charging cables at the station wouldn't fit the charging port in the car). I called the dealership to let them know, and Chris, a manager from Phil Long, came out to see if I was correct about that. I was. He had me get a tow truck to take me home and said the charger would be in that night. He told me to submit the towing receipt to Nicole, the salesperson, to be reimbursed for the towing expense. The charging cable didn't come in that night, or the next, or the next. I was unable to charge the car until Sunday. Which seems to be, perhaps, the point of their delay. Because the car will not charge over 44 miles, which immediately falls to 41 the moment the car is moved and now I was out of the three-day period in which the car can be brought back. I charged the car for two days solid and it never went above 44, dropping immediately to 41 when I rolled it back out of the driveway to park on the street. It's supposed to charge to at least 100 (per the manager, Chris) but doesn't come close to that, topping out at actually 41. I went back to the dealership and saw Chris, who just kept saying, "You chose this car." As if that would get the dealership off the hook for responsibility. When I asked if no one had checked the charging potential, he said of course they did. But apparently no one thought it was a good idea to tell me that the drive battery was failing, and that the most I'd be able to drive would be 35 miles on a charge, if I was lucky. Every time I asked different questions about that battery, (which costs $5,500.00 to replace) Chris would sidestep around the issue, never giving me a direct answer. I don't have the money to replace the faulty battery, and there is no way that the EV lot of Phil Long could not have seen that the charge wasn't going past 41 when they charged it up. I was sold a car that can't function like it should, with no advance warning that it couldn't be driven even around town before having to charge it, or the information that to actually drive the car I would have to pay for another battery at a price that is prohibitive. Chris told me that I could put more money down and get another vehicle with a payment of $350.00 to $400.00 per month. I am, again, older and disabled, and I would in no way be able to afford a payment in that range, hence why I was looking at a used vehicle priced at $7,600 dollars. Shame on you Phil Long Ford for taking advantage of an older, disabled woman and not telling the truth about the vehicle you were selling. I was unable to post this without choosing a person in the sales department. The people I worked with are not listed here. Cruz was not involved. More