Phil Long Ford of Motor City

HORRIBLE! ! worst dealership in town marking up vehicle $20,000- $25,000 over MSRP without adding anything to the vehicle and no valid explanation for the mark ! worst dealership in town marking up vehicle $20,000- $25,000 over MSRP without adding anything to the vehicle and no valid explanation for the mark up. More

Took our car in for an issue with the sunroof. Had it fixed and then it stopped working within a few times of opening it. Took it back and was treated with so much attitude and rudeness. Basically Had it fixed and then it stopped working within a few times of opening it. Took it back and was treated with so much attitude and rudeness. Basically they managed to close the sunroof and disconnect it. Practically threw the keys at us and did’t even explain what or how we could have it properly fixed. Absolutely the worst customer service. More

From our sales rep, Curtis, to our finance guy, Ted, a streamlined and professional experience. Thanks fellows, you were awesome!! streamlined and professional experience. Thanks fellows, you were awesome!! More

Went to 5 dealership’s before finding Jimmy. Excellent salesperson. He was the first one that actually tried selling the vehicle rather than seeming bothered by questions. salesperson. He was the first one that actually tried selling the vehicle rather than seeming bothered by questions. More

Took my car in for diagnosis of a internment transmission issue and a door latch recall. It was only suppose to be a couple of hours and I ended up being their most of the day. Door latch recall was never do issue and a door latch recall. It was only suppose to be a couple of hours and I ended up being their most of the day. Door latch recall was never done and still isn't and car drove their from over 2 hours away but when I picked it up it was worse than when I drove it there. In my opinion take your car somewhere else and save the money,the wasted time,and the headache.sorry phil long but you failed me as a customer More

I had a coupon for a free oil change from years ago but with no expiration date. I was told they would not honor the their own coupon. Evidently they can decide which of their coupons to honor. Service man with no expiration date. I was told they would not honor the their own coupon. Evidently they can decide which of their coupons to honor. Service manager was dismissive. Very disappointed! More

Purchased a vehicle from Curtis at Phil Long Ford and it was the smoothest transaction I have ever had buying a vehicle. I live in Kansas so it was all done through calls and photos over the course of a few was the smoothest transaction I have ever had buying a vehicle. I live in Kansas so it was all done through calls and photos over the course of a few days. I told him what I was looking for in a vehicle and he delivered above and beyond. Got me what I was looking for. Dan in Finance explained the warranties and kept everything in my price range. They made my car buying experience one for the books. After purchasing, had a small vacuum leak, nothing major, so I let Curtis know when I would be back in town and with no questions asked Dan in the service department got it right in and fixed to perfection. A big THANK YOU to everyone at the dealership that made my experience great and hassle free. I will definitely be purchasing from Curtis & the team at Phil Long Ford Motor City again! More

My experience at Phil Long Ford Motor City was surprisingly great. Mike Delossantos called weekly to keep me updated on my vehicle order and stock that had come in as an alternative. I ended up surprisingly great. Mike Delossantos called weekly to keep me updated on my vehicle order and stock that had come in as an alternative. I ended up purchasing an vehicle that came in and not the one I ordered. Jeff the sales manager was very helpful and always smiling. He even got me zero percent financing with Ford Motor credit which was a great bonus. The finance woman, was very kind and patient (even with her broken hand). Karen was very friendly and courteous. The gentlemen, Brad (I am sorry I forgot his last name- brown hair -big smile) that sold us the accessories to the Timberline was enthusiastic, patient, and accommodating. And the huge fury dog, Kruz, what a great idea to reduce stress.... More

The team at Phil Long Ford is hands down the top in the Game! The sales team was amazing, they help my wife and I find two vehicles we loved! The Finance team made our dreams come true! If you want to b Game! The sales team was amazing, they help my wife and I find two vehicles we loved! The Finance team made our dreams come true! If you want to be treated like family go to Phil Long! More

I have purchased more than 10 vehicles from Phil Long and simply said "they are the best". Phil Long and their staff embody fairness, professionalism and value. I may just buy 10 more cars from them; kudos! simply said "they are the best". Phil Long and their staff embody fairness, professionalism and value. I may just buy 10 more cars from them; kudos! More