Phil Long Ford of Motor City

I dealt with Emma via email in the purchase of this new 2020, Expedition, King Ranch, 4X4. We flew in from Amarillo and were met at the airport with our Expedition and we drove it to the dealership. It was 2020, Expedition, King Ranch, 4X4. We flew in from Amarillo and were met at the airport with our Expedition and we drove it to the dealership. It was raining and I asked Kenny to wipe down the vehicle as I wanted to see it clearly to assess any possible defects. In about 20 minutes they had the unit in a dry area and had it completely detailed. All of the staff were very friendly and immediately dealt with questions and concerns. The sale was a pleasant and timely experience. We will be looking to Phil Long Ford in our future purchases. More

I have rated this dealership a one only because I cannot rate a zero. We traded it in our Mercedes and paid cash for the balance for a car that was supposed to come with two key fobs. Upon delivery there wa rate a zero. We traded it in our Mercedes and paid cash for the balance for a car that was supposed to come with two key fobs. Upon delivery there was only one key fob. We called the manager who transferred us to finance, per finance we withheld $500 until the key fob was sent to us, At which time we would pay the remaining $500. The Lincoln representative along with my husband and I wrote this on the contract & all parties signed the contract. our check was cashed, they took our trad-in. We were later in formed that they would not be giving us a second key & we still owed $500, we were than informed by text, if we did not pay them The $500 they would come and take the car back. We found this to be threatening and rude. Not to mention wouldn’t that be Grandtheft auto… More

Gabriel and the whole team there at Phil Long Ford Motor City made my Bronco Sport purchase a seamless one. I would recommend this dealership to anyone interested in buying a new or used vehicle. City made my Bronco Sport purchase a seamless one. I would recommend this dealership to anyone interested in buying a new or used vehicle. More

Garbage service department, rude, did not take the time to listen to what the problem is. Took $179 for diagnosing an issue only to ask for more money to diagnose the issue!! to listen to what the problem is. Took $179 for diagnosing an issue only to ask for more money to diagnose the issue!! More

Phil Long Ford in Colorado Springs was a great dealer to work with when I purchased my new car. Nicole and Leah Jenkins were great! work with when I purchased my new car. Nicole and Leah Jenkins were great! More

Ken Tell has been great. I haven’t picked up the van yet, but so far the process has been easy and low key. Feel like I made a friend along the was as well. but so far the process has been easy and low key. Feel like I made a friend along the was as well. More

Quick and easy process. Went in late Friday night for a test drive of a few different trucks and decided to wait until the next morning to decide. Our sales rep was very courteous and didn’t rush us to mak test drive of a few different trucks and decided to wait until the next morning to decide. Our sales rep was very courteous and didn’t rush us to make a decision. It made for a better experience as we are used to pushy sales reps. We could not have asked for a better overall experience from this dealership. Finance was a breeze with no pushy sales tactical on anything we feel we didn’t need. We were in and out in less than 2 hours from the time we got there, test drove the truck we liked, and signed the paperwork. More

Screwed me yet again today! Needed to replace two tires on my 2019 Ford escape. Called the dealership and was quoted about $400 to replace the two tires and have an alignment. Was told to come today becaus on my 2019 Ford escape. Called the dealership and was quoted about $400 to replace the two tires and have an alignment. Was told to come today because the quick Lane was not busy. When I got there I found out they would actually be over $700 and they would need to order the tires from Denver. No service Director around, no service manager around, and no general manager around. Every time I turn around this dealerships Service department screws me in someway. Will not be back and will not recommend them to my worst enemy. I did not deal with the Internet department but has a mandatory field to fill out More

every one was very pleasant to work with they worked with us to get us the vehicle we wanted salesman BEAU really did a great job as they all did us to get us the vehicle we wanted salesman BEAU really did a great job as they all did More

I purchased my “new to me” used car, a Lincoln MKZ, from the website of Phil Long Motor City. During the pandemic 😷 I did most of the work online, text and on the phone. The people at this dealership were the website of Phil Long Motor City. During the pandemic 😷 I did most of the work online, text and on the phone. The people at this dealership were all wonderful! I started off with one salesperson but because I dragged my feet a bit, I ended up with Aaron Berger. This man was extremely helpful, got the monthly price I needed to be at and continues to this day helping me. As I said, this pandemic has changed everything that was normal in purchasing a car. With the delay at the DMV, he helped with the emissions testing and kept me current with the temporary plates. Mr. Berger has gone above and beyond and truly needs to be recognized with high distinction within this 5 star review. If you are thinking about a new or used car, please check out this dealership. Everyone I came in contact at this dealership was friendly and willing to help me with whatever I needed. I came down from Douglas County to purchase my car from this dealership. My family has previously gone to Phil Long in Colorado Springs and each time with have been extremely satisfied with the vehicle purchased and the people working there. Thank you Phil Long of Motor City for once again showing me you are the number one dealership in Colorado!! With great Respect.... Karen McKinnon Brown More