Phil Long Ford of Motor City

On 6/3/21 we took our Ford F250 to the Phil Long Motor City service department as after purchasing 2 batteries and an alternator the vehicle still would not start frequently. We were told by the service d City service department as after purchasing 2 batteries and an alternator the vehicle still would not start frequently. We were told by the service department that they discovered the issue and would have the warranty cover it. There were some issues with the warranty coverage but they got resolved after a week or so. Our truck had been in Phil Long’s possession this whole time. The week of 6/21/21 my husband went up to the dealer to check the status of the repair. He was told it wasn’t ready yet and it would be a few more days. He still hadn’t heard from the dealer a week later. On 6/29/21 he called the dealer and was told the vehicle was done and ready for pick up. He went to the dealership within hours of this phone call and paid for the repairs. They went to retrieve his vehicle but came back and stated they could not find the vehicle. My husband was at the dealer for a good 2 hours. It appeared that the vehicle had been stolen. The department manager did call and file a police report. A few things to note in speaking with the Phil Long employees: They do not know when the truck was taken as they do not have a daily procedure in place to ensure that all vehicles left in their care are accounted for. I was told they have too many vehicles to account for. They have no cameras or patrol service in the customer parking lot and the lot is left unattended and the gate is open during the day. There is a note on our invoice that states the vehicle left the dealership before recall repairs could be made. We never asked for recall repairs. When we asked the dealership employee about this, he stated the tech went to get the truck to work on the recall issues but couldn’t find the vehicle so he noted the account that the vehicle left the dealership, but didn’t tell anyone the truck was missing. If this note was already in the system and the vehicle had left the dealership, why now are we being told that the repairs are finished and the truck is ready to be picked up? I asked what date this happen but the employee I spoke with didn’t know. Phil Long’s final solution is for us to file a claim with our insurance, as they did their part by filing the police report. He stated since it is a comp claim it shouldn’t affect our rates. However, all claims may affect your rates and at the very least you may lose your claims free discount. I feel there were several missteps by Phil Long, namely not notifying us when it was discovered the truck was missing. This delay severely diminished the possibility of the vehicle being recovered as the truck is equipment with LoJack and could have possibly been located had we been notified that the truck was missing. Please also note that we were charged the $100 deductible for the work they said they did on the vehicle. More

I dealt with Emma via email in the purchase of this new 2020, Expedition, King Ranch, 4X4. We flew in from Amarillo and were met at the airport with our Expedition and we drove it to the dealership. It was 2020, Expedition, King Ranch, 4X4. We flew in from Amarillo and were met at the airport with our Expedition and we drove it to the dealership. It was raining and I asked Kenny to wipe down the vehicle as I wanted to see it clearly to assess any possible defects. In about 20 minutes they had the unit in a dry area and had it completely detailed. All of the staff were very friendly and immediately dealt with questions and concerns. The sale was a pleasant and timely experience. We will be looking to Phil Long Ford in our future purchases. More

I have rated this dealership a one only because I cannot rate a zero. We traded it in our Mercedes and paid cash for the balance for a car that was supposed to come with two key fobs. Upon delivery there wa rate a zero. We traded it in our Mercedes and paid cash for the balance for a car that was supposed to come with two key fobs. Upon delivery there was only one key fob. We called the manager who transferred us to finance, per finance we withheld $500 until the key fob was sent to us, At which time we would pay the remaining $500. The Lincoln representative along with my husband and I wrote this on the contract & all parties signed the contract. our check was cashed, they took our trad-in. We were later in formed that they would not be giving us a second key & we still owed $500, we were than informed by text, if we did not pay them The $500 they would come and take the car back. We found this to be threatening and rude. Not to mention wouldn’t that be Grandtheft auto… More

Gabriel and the whole team there at Phil Long Ford Motor City made my Bronco Sport purchase a seamless one. I would recommend this dealership to anyone interested in buying a new or used vehicle. City made my Bronco Sport purchase a seamless one. I would recommend this dealership to anyone interested in buying a new or used vehicle. More

Garbage service department, rude, did not take the time to listen to what the problem is. Took $179 for diagnosing an issue only to ask for more money to diagnose the issue!! to listen to what the problem is. Took $179 for diagnosing an issue only to ask for more money to diagnose the issue!! More

Phil Long Ford in Colorado Springs was a great dealer to work with when I purchased my new car. Nicole and Leah Jenkins were great! work with when I purchased my new car. Nicole and Leah Jenkins were great! More

Ken Tell has been great. I haven’t picked up the van yet, but so far the process has been easy and low key. Feel like I made a friend along the was as well. but so far the process has been easy and low key. Feel like I made a friend along the was as well. More

Quick and easy process. Went in late Friday night for a test drive of a few different trucks and decided to wait until the next morning to decide. Our sales rep was very courteous and didn’t rush us to mak test drive of a few different trucks and decided to wait until the next morning to decide. Our sales rep was very courteous and didn’t rush us to make a decision. It made for a better experience as we are used to pushy sales reps. We could not have asked for a better overall experience from this dealership. Finance was a breeze with no pushy sales tactical on anything we feel we didn’t need. We were in and out in less than 2 hours from the time we got there, test drove the truck we liked, and signed the paperwork. More

Screwed me yet again today! Needed to replace two tires on my 2019 Ford escape. Called the dealership and was quoted about $400 to replace the two tires and have an alignment. Was told to come today becaus on my 2019 Ford escape. Called the dealership and was quoted about $400 to replace the two tires and have an alignment. Was told to come today because the quick Lane was not busy. When I got there I found out they would actually be over $700 and they would need to order the tires from Denver. No service Director around, no service manager around, and no general manager around. Every time I turn around this dealerships Service department screws me in someway. Will not be back and will not recommend them to my worst enemy. I did not deal with the Internet department but has a mandatory field to fill out More

every one was very pleasant to work with they worked with us to get us the vehicle we wanted salesman BEAU really did a great job as they all did us to get us the vehicle we wanted salesman BEAU really did a great job as they all did More