Phil Long Ford of Motor City

I am a long time loyal Ford owner and have recently moved to Colorado after being overseas, and decided to stop by Phil Long to look into the new 2021 Ford F-150 we maybe possibly interested in ordering. I to Colorado after being overseas, and decided to stop by Phil Long to look into the new 2021 Ford F-150 we maybe possibly interested in ordering. I have already purchased a 2020 Ford Shelby GT500, and have owned many Ford’s throughout the years. While I was in the store, I figured I would stop by the Parts Department as I needed some information on a certain part for the Shelby. Unfortunately, I had the displeasure of speaking to a representative who seemed to have no idea what I was even speaking of and did not show any interest in helping me solve my problem. After about 15 minutes of trying to explain it, we got a shoulder shrug and sent on our way. This was a waste of time and effort trying to obtain this information. I left there disappointed, not only with the representative not getting us information we need, but his unwillingness to help us solve my issue giving us the impression that this dealership doesn’t care about how customers feel after they have already spent money on this brand. After leaving the parts department, we ended up being helped by a young sales associate by the name of Victor, who was extremely helpful when it came to learning about the new 2021 F-150’s we were interested in. We returned the next business day to look at a couple other models Victor had suggested to us. While there we decided to once again try and get help obtaining information we needed about our Shelby, the same information we left without getting the first time we were at this store. We asked for Victor, but he was with other customers, so we decided to ask another representative that was near the front entrance doors. We explained what we were looking for and he understood, we asked if he could accompany us to the parts department to help us explain what it was we were looking for. Being he knew what we were asking for and seemed to know the verbiage needed in order to obtain that information. He flat out told us he would not go to that department with us. This gave us the impression that he could not be bothered with assisting us. I found this to be extremely lazy and disrespectful. He didn’t even tell us how to get to the parts department, before he walked away from us. This was only our second time in the store and had entered from the opposite end of the building. My husband and I wondered around the building ending up in the opposite area we should have been. After about 10 minutes of being lost someone finally asked what we were looking for and pointed us in the right direction. We spoke to a different representative in the Parts Department and he seemed more motivated to help us. After, ultimately getting nowhere in our search for this information, we decided to move on and speak to Victor, more about our next purchase. He also closed the loop on the part problem. We did not get what we were looking for initially but he offered assistance and explanation that was very helpful. Once again, we have just purchased a new Shelby GT500, thankfully not from your store, and thought that by being repeat Ford customers we could’ve expected more from people who literally call themselves customer service representatives. It has discouraged us so much in fact that we feel our next purchase will have no association with Phil Long. Seems your company prides itself with supporting the military, which I’m sure being in this location you get plenty of business from, and as two Veterans being part of that community and having this be our first encounter at a Ford dealership here in COS is despicable. Our trip to your store may have ruined our time there and been a waste, but our loyalty to Ford still stands. In this day and age people can buy Ford’s almost anywhere and have them shipped for next to nothing, so my suggestion is to step your customer service game up and figure out that the same people you’re treating as disposable are the same ones that could help keep you in business. Last thing I noticed while in your store, while waiting for someone to help us, we were looking at your showroom cars and noticed one of your featured Mustangs has what seems to be dried bird feces on it, and the Camaro you have next the Shelby GT500 has dried dead bugs on the bumper as if someone was too lazy to wipe it off after driving it. These are in your showroom as we speak. That alone shows me what kind of people are here representing this dealership, and I think it speaks for itself that if your showroom cars aren’t taken care of then why should I expect that I will be either. Absolutely disappointed with this experience and I dread the fact that I may have to deal with Phil Long while here due to the fact that I have already purchased one of the most expensive cars manufactured by Ford and it will need maintenance service during our time here. More

Recently purchased the 2021 Ford Bronco Sport Limited Edition, from preorder to financing to driving off the lot, it was an amazingly easy experience. Thank you to Stephan (sales) and Dan (finance) for Edition, from preorder to financing to driving off the lot, it was an amazingly easy experience. Thank you to Stephan (sales) and Dan (finance) for helping us with this purchase. Stephan spent a lot of time reviewing the electronic portion and connecting our phones. He even called us a few days later to see if we had any questions or concerns, and then (again for the 4th time) walked me thru the process of using my phone to access the navigation system. (very patient). Thank you Phil Long Ford, you have an amazing team. More

I had very specific ideas about the car I wanted. Jon Baker was very helpful in finding my car and explaining the new features to me. I love this car! I had only three colors that were acceptable to me, Baker was very helpful in finding my car and explaining the new features to me. I love this car! I had only three colors that were acceptable to me, and I wanted a fully loaded car. Jon kept at it until he found exactly what I wanted. So far I am extremely happy with this car. The redesign has made all the difference in the world in the Escape. I didn’t want to go up in size from this class, but I needed a little more room. This new Escape is perfect. More

Eric Haynes made buying a certified used truck fast,fun and easy. We told him what we needed in a used truck and he emailed us a choice of approximately ten vechiles. We told him which one we thought best and easy. We told him what we needed in a used truck and he emailed us a choice of approximately ten vechiles. We told him which one we thought best meet our needs and he had it ready for a test drive the next day. We drove it, purchased and drove away. More

Beware of the Phil Long Motor City Service department! It took them 42 days to return my new ‘20 Raptor. I took my Raptor with 4,500 miles to the Motor City service department due to a service engine light w took them 42 days to return my new ‘20 Raptor. I took my Raptor with 4,500 miles to the Motor City service department due to a service engine light with an engine stutter. More

Keith Brooks is an amazing salesman he made buying a painless experience, with a no pressure can do attitude. Will buy our next car from him. painless experience, with a no pressure can do attitude. Will buy our next car from him. More

Have I told you how much I Love my new Lincoln?! And how easy the Phil Long team made my buying experience?! I truly do! easy the Phil Long team made my buying experience?! I truly do! More

My wife and I were shopping at Phil Long Ford of Motor City for a New FORD pick up truck, having had years of bad experiences with used vehicles, break down after break down and unaffordable and costly re City for a New FORD pick up truck, having had years of bad experiences with used vehicles, break down after break down and unaffordable and costly repairs. While there to test drive a new Ford F150, Phil Long representative ANDY HERRERA after hearing of our concerns and understanding our needs introduced us for the first time to the option of a Certified Pre-Owned vehicle. He was very patient with us and answered all of our questions perfectly and was diligent in meeting our needs and calming fears we had of buying a used vehicle. We ended up purchasing a Certified Pre-Owned FORD F150 with low mileage and are confident in our purchase with the FORD Warranties that back our purchase. Thank you Andy, we are grateful to have met you and for all of your help. May the LORD our GOD, whom you and we alike serve, by, in and through our LORD Jesus Christ of Nazareth, Bless, Keep, Uphold, Strengthen and Guide you and your family in all you do as you Continue to Seek First HIS Kingdom and Righteousness and Surrender ALL to HIM Alone. Continue to GROW in the Grace, Mercy, and Truth of the Kingdom of the GOD of Abraham, the GOD of Isaac and the GOD of Jacob. Frank & Annie More

Really read these reviews before you buy a car here. This is a terrible establishment that will keep you for hours to wear you down and then not follow through on contracts that both parties have signed. The is a terrible establishment that will keep you for hours to wear you down and then not follow through on contracts that both parties have signed. They were supposed to repair a couple of things on our Crosstrek per our signed agreement to purchase the car. We have called and tried dealing with getting an appointment for months now and after several conversations trying to get an appointment they are now claiming they don't have to follow through because the company has split from their financial department. We also told them we did not want extra packages as part of the deal, such as their VIP booklet of repairs that they don't honor, but they snuck them into our contract. After we realized this we went in to sign the paperwork to cancel those extras and they told us the office our loan was through would get a check for our money back and then never did it. So now we are paying $6000 more on packages we didn't want and they will not return our phone calls. Jeremy Ellingwood was the specific finance guy who avoids our phone calls. Even after giving us his "personal" phone number. They are all scam artists. I hope this review keeps at least some people away from this place. They do not honor their contracts! More