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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Reviews
Vehicles
4.6
633 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 633 reviews

April 20, 2026

Always top notch. I've had my vehicles serviced here for years and will continue to do so. More

by LEECBROOKS
Recommend Dealer
Yes
Employees Worked With
Luis
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Apr 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your continued trust and loyalty over the years! We truly appreciate you choosing us for your vehicle service needs. It means a lot to our team to know we’ve consistently delivered a top-notch experience. We look forward to taking care of you and your vehicles for many more years to come! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 19, 2026

I felt my vehicle was there too long and the communication between Luis and myself could have been better. More

by Tkteske2
Recommend Dealer
Yes
Employees Worked With
Luis
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Apr 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience didn’t meet expectations, particularly regarding the length of time your vehicle was in our care and the communication throughout the process. We understand how important timely updates are, and it’s clear we fell short in keeping you properly informed. Your comments about communication with Luis are being taken seriously, and we’ll be addressing this internally to ensure better clarity and consistency moving forward. We truly appreciate your patience and the opportunity to improve. If there’s anything further you’d like to discuss or if we can assist you in any way, please don’t hesitate to reach out to me directly. Thank you again for your honest feedback. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 18, 2026

Friendly, courteous, professional and very accommodating. Went out of their way to get us what we wanted. More

by CEGIRISH
Recommend Dealer
Yes
Employees Worked With
Kyle Phister, Dave Raines, Tim, Angel and Adam.
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Apr 18, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for sharing your positive experience! We're thrilled to hear that our team was able to meet your needs and provide you with such a great experience. Our goal is always to be friendly, professional, and accommodating, and it’s wonderful to know we hit the mark. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 18, 2026

Great experience, and I would recommend anyone to the same sales associate. no pressure just a willingness to fill the request anyway we could More

by ROBERTBJZ
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 18, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience. It's wonderful to know that our sales associate was able to meet your needs without any pressure, and we truly appreciate your recommendation. If you need anything else in the future, don’t hesitate to reach out! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 18, 2026

I have to return to the dealership again today because there is oil all over my engine bay. More

by Gravelle_jennifer
Recommend Dealer
No
Employees Worked With
Luis
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Apr 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for bringing this to our attention. We’re very sorry to hear that you’re having to return again due to oil in your engine bay—this is certainly not the experience we want for our customers. Please know that your concern is being taken seriously. When you arrive, we’ll make it a priority to thoroughly inspect the vehicle, identify the source of the issue, and ensure it’s resolved properly. We appreciate your patience and the opportunity to make this right. If there’s anything you’d like us to prepare for your visit or if you prefer to schedule a specific time, please don’t hesitate to reach out to our service manager directly.( Andy Barela 719-867-6652- abarela@phillong.com) We’re here to help and committed to getting this taken care of for you. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 18, 2026

I was overcharged for a service for which I had a 20% off coupon. I generally dislike Phil Long Hyundai Chapel Hills for any services on my car.? More

by fatemma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Martinez
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Apr 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact our service manager directly. ( Andy Barela 719-867-6652- abarela@phillong.com) We'd love to get to the bottom of this and turn things around for you. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 17, 2026

The dealership was ready for my appointment. The repair took less time than expected. The pick up was smooth and quick. More

by larry
Recommend Dealer
Yes
Employees Worked With
Ty Lenahan
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Apr 17, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience! We’re thrilled to hear that your appointment was seamless, your repair was completed quickly, and the pickup process was smooth. Our team works hard to make service convenient and efficient for our customers, and it’s great to know we hit the mark for you. We look forward to serving you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 17, 2026

If you'd like to discuss the reason, somebody can give me a call, but they left my car with scratches and they did not have integrity. I know that there's new scratches because I have photos and videos of th More

by 723sherra232
Recommend Dealer
No
Employees Worked With
The service advisor was great. That's not the issue.
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Apr 17, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your feedback. I sincerely apologize for the experience you had with your vehicle and for any frustration caused by the lack of communication. We take concerns like this very seriously and would like the opportunity to address it directly. Please contact our Service Manager, Andy Barela , at 719-867-6652 or abarela@phillong.com. They will review the situation with you and work toward a resolution. We truly value your business and hope to make this right. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 17, 2026

Very good Always been happy I will be back for more services when it time! More

by MELSHIRLEYCO
Recommend Dealer
Yes
Employees Worked With
Virginia
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Apr 17, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! We're thrilled to hear you've always been happy with our services and can’t wait to welcome you back when the time comes. Your support means a lot! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 16, 2026

Got a great deal and what I was looking for. Very friendly and helpful It was an overall good experience and quick process More

by LOGHANHOUGHTON
Recommend Dealer
Yes
Employees Worked With
Kyle
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Apr 17, 2026 -

Phil Long Hyundai of Chapel Hills responded

We're thrilled you found the Ford Bronco you wanted and that our team made the process quick and friendly. Enjoy your new ride, and feel free to reach out if you have any questions.

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