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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Reviews
Vehicles
4.6
659 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 659 reviews

May 07, 2026

We are so disappointed in the promises made when we purchased this vehicle and how we would be treated like a luxury vehicle owner and not a Hyundai owner. We never received any of the services we were More

by GEORGE.COWLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
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May 07, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet the expectations set at the time of purchase. It is our goal to provide all our customers—not just Genesis owners—with a seamless and premium service experience, and we clearly fell short in your case. We appreciate your kind words about our Genesis service coordinator, but we understand that the lack of loaner vehicles, courtesy services, shuttle options, and other benefits significantly impacted your experience. This is not the standard we strive for, and your feedback has been shared with our service team to ensure these gaps are addressed immediately. We truly regret that your dissatisfaction led to you selling your vehicle, and we would like the opportunity to make things right. Please feel free to contact our service manger directly : Andy Barela at 719-867-6652 abarela@phillong.com. so he can discuss how we might better support you and restore your confidence in our service. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 07, 2026

I was very satisfied with the experience. Everyone was very friendly and I never felt pressured to make a deal. In the end I think I got a very fair deal and I've gotten multiple follow-up ca More

by GBJONES99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Corless, also his boss, Corey, Debra Brown
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May 07, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you felt welcomed, comfortable, and supported throughout your car-buying journey. Our team works hard to ensure every customer receives a fair deal and ongoing care, so it’s wonderful to know the follow-up calls have been helpful. We truly appreciate your trust in us and hope you continue enjoying your new vehicle! If there’s ever anything you need, don’t hesitate to reach out. Best regards, Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 03, 2026

It honestly was smooth. I came in to test drive a Genesis GV70 because I had just looked at Lexus and wasn't too sure if that is what I wanted. Drove the GV70 and fell I lov More

by Casatorrestx
Recommend Dealer
Yes
Employees Worked With
Silvia Sanchez
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May 04, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for sharing your experience! I’m glad to hear everything went smoothly and that the GV70 made such a strong impression after your Lexus visit—that’s always an exciting moment. It’s great that our team was able to help you find exactly what you were looking for and get everything wrapped up efficiently, even right before closing. We truly appreciate you choosing us and hope you’re loving every minute behind the wheel of your new Genesis GV70. If you ever need anything or have questions down the road, don’t hesitate to reach out. Enjoy your new ride! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 03, 2026

After making my appointment we agreed on a date and time that was convenient for me. Luis met me and went over the maintenance that was needed and requested. It was taken care of and my suv now rides smooth More

by Investpabenel
Recommend Dealer
Yes
Employees Worked With
Luis
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May 03, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for trusting us to service your Hyundai. We’re pleased the appointment setup was convenient and that our team took care of the requested maintenance so your SUV runs smoothly. We appreciate your kind words about our personable service.

May 01, 2026

Engine rebuild and general vehicle maintenance Luis is a most excellent service advisor and has awesome customer service skills. More

by johnnyno
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
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May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Luis. He truly goes above and beyond to ensure our customers are taken care of. We’ll be sure to pass along your feedback to him—he’ll be glad to know his efforts are appreciated. If you ever need anything else, don’t hesitate to reach out! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

It went well not to bad wait times for a dealership service. Fast, considerate service More

by RAEBEN9
Recommend Dealer
Yes
Employees Worked With
Virgina
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May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for taking the time to share your experience! We're glad to hear that your service visit went well and that the wait times were manageable. Our team works hard to provide fast and considerate service, and it’s great to know we met your expectations. We look forward to serving you again in the future! If you ever need anything else, don't hesitate to reach out. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

takes time to listen and understand the issue and consideration to your issue can’t complain More

by jaime-amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
liz
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May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for sharing your feedback! We're glad to hear that you felt heard and understood. Providing excellent customer service is our top priority, and we appreciate you recognizing our efforts. If there's anything else we can do for you, don't hesitate to reach out. We're here to help! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

Kayleigh and Andy always go the extra mile to be sure our vehicles are road ready. We trust their honesty. Work always done in timely manner. More

by barbdwayer
Recommend Dealer
Yes
Employees Worked With
Andy Barela and Kaleigh Garcia.
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May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for the kind words! We're thrilled to hear that Kayleigh and Andy consistently go above and beyond to ensure your vehicles are road ready. Their dedication and honesty are qualities we truly value, and we’re glad to see that reflected in your experience. We appreciate your trust and look forward to continuing to serve you with timely, quality service! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

Very efficient. It was an unscheduled repair. Virginia got me in and out without issue. She kept me informed throughout the day. More

by HEIDWAY
Recommend Dealer
Yes
Employees Worked With
Virginia
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May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback! We’re so glad to hear that Virginia was able to assist you efficiently and keep you informed throughout your repair. It's great to know that we could accommodate your unscheduled visit and make the process smooth for you. We’ll be sure to pass along your kind words to Virginia. We look forward to serving you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

It was a frustrating and disappointing experience this time, bringing in our Hyundai Santa Fe for its scheduled warranty maintenance. I was in the waiting room the entire time, and they knew this, and the More

by flyerdreamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know.
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May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you experienced during your recent visit. I completely understand how disappointing it must have been not to receive the clear communication you expected regarding the air filters, especially when you were reachable and waiting in the service area. I want to assure you that we take your concerns seriously, and this is not the level of service we strive to provide. We absolutely should have communicated the air filter issue to you directly and received your approval for any necessary work before proceeding. To help resolve this and ensure your future visits are more seamless, I would encourage you to reach out directly to our Service Manager, Andy Barela his direct line is 719-867-6652 and email is abarela@phillong.com. He will be happy to discuss your experience further and address any remaining concerns or service needs you may have. Again, I apologize for the oversight, and thank you for your patience. We appreciate you bringing this to our attention and will work to improve our communication moving forward. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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