Phil Long Hyundai of Chapel Hills

I recently went into Phil Long Hyundai of Chapel Hills hoping to transition into a new auto loan, but I was carrying a significant amount of negative equity from my previous vehicle. I wasn't sure if we c hoping to transition into a new auto loan, but I was carrying a significant amount of negative equity from my previous vehicle. I wasn't sure if we could make it work, but Jordan went above and beyond to help me. Jordan was absolutely exceptional. His knowledge of financing structures and his incredible patience made all the difference. Instead of giving up on my situation, he meticulously worked the numbers and put together a creative leasing plan for a brand-new Hyundai IONIQ 9 that fit perfectly within my monthly budget. As for the vehicle itself, I am absolutely blown away. I was pleasantly surprised by the instant torque and acceleration, and the sheer volume of advanced tech features makes it an incredible drive. If you are dealing with a complex trade-in or think a new vehicle is out of reach financially, go see Jordan. His expertise, professionalism, and dedication to his customers are unmatched. I love my new IONIQ 9 and couldn't be happier with the experience! More

I had a great experience working with Dave from start to finish when purchasing my vehicle. He made the entire process simple, smooth, and stress-free. Everything was explained clearly, communication was ex finish when purchasing my vehicle. He made the entire process simple, smooth, and stress-free. Everything was explained clearly, communication was excellent, and there were no complications or surprises. I truly appreciated how easy and worry-free Dave made the experience. I would highly recommend him to anyone looking to purchase a vehicle! More

Efficient with time. Keeps me informed. Pleasant demeanor. Accomodating for when I want to drop off my car. Keeps me informed. Pleasant demeanor. Accomodating for when I want to drop off my car. More

I recently brought my 2018 Hyundai Tucson in for an engine issue and had an outstanding experience working with Thomas Cottingham. From the beginning, Thomas took the time to listen to the problem, engine issue and had an outstanding experience working with Thomas Cottingham. From the beginning, Thomas took the time to listen to the problem, clearly explained what he thought the next steps should be, and then followed through and got the problem solved. What really stood out was his communication. He constantly kept me informed about what was happening with the vehicle, and even offered me a loaner while it was being taken care of. Thomas has a great attitude, is confident and professional, and is simply someone who gets things done. His customer service and ability to communicate with customers are exceptional. This was the best service experience I have received from a car dealership. I would absolutely ask for Thomas again and would recommend him to anyone bringing their vehicle to Phil Long Hyundai of Chapel Hills Dan R More

Absolutely love shopping with the staff and team and Hyundai Chapel Hills Best people and energy Hyundai Chapel Hills Best people and energy More

Fast check-in and prompt service Washed my Hyundai Sonata and ensured it was in great condition and ensured it was in great condition More

note: This feedback excludes Kira, who was consistently professional, attentive, and helpful throughout this process. The following details reflect serious systemic failures regarding dealership management professional, attentive, and helpful throughout this process. The following details reflect serious systemic failures regarding dealership management, service quality, and vehicle reliability. • Expecting a customer to drive a brand-new $80,000 vehicle with major charging restrictions is entirely unacceptable. I have dedicated full working days, incurred unnecessary travel, and faced major disruptions to my daily life, career, and family commitments due to poor management, lack of communication, and inadequate service. A brand-new $80,000 vehicle that cannot use public fast-charging infrastructure is not fully functional; it is a major daily hindrance. More

I flew in from out of state to purchase a barely used Ioniq 5. I almost didn't reach out as all the other dealerships I had reached out to did the classic bait n switch price increase. When I first calle Ioniq 5. I almost didn't reach out as all the other dealerships I had reached out to did the classic bait n switch price increase. When I first called and asked for an OTD price Isaiah responded very quickly and we were able to negotiate over text to get a manager signed price very quickly. I was really shocked by how easy the process was. There was a small hiccup with the out of state registration that took a few weeks to solve but that is not a ding on the overall experience. If you're in the market for a new vehicle go here! More

Ms Sanchez went above and beyond to make sure I had the car I needed for my family at an affordable price. The manager and all the staff were very friendly, polite, courteous, respectful and treated me lik car I needed for my family at an affordable price. The manager and all the staff were very friendly, polite, courteous, respectful and treated me like family. I would recommend going to Phil Long Hyundai. More

Returning customer here, and there’s a reason I keep coming back. Every experience has been professional, respectful, and hassle-free. The team has always treated me with honesty and respect, and they g coming back. Every experience has been professional, respectful, and hassle-free. The team has always treated me with honesty and respect, and they genuinely make the car-buying process enjoyable. I appreciate the great customer service and look forward to doing business with them again. Highly recommend! More