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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.6
793 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Jeff Mattingley General Manager Phil Long Hyundai of Chapel Hills
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 793 reviews

June 25, 2026

Jeff made promises at closing, especially on the We Owe sheet specifically to replace the windshield with OEM glass and then went back on his promise and said he never promised OEM glass now we are stuck w More

by KIMGUERRERO
Recommend Dealer
No
Employees Worked With
Jeff Mattingley
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Jun 25, 2026 -

Phil Long Hyundai of Chapel Hills responded

We sincerely apologize for the frustration and disappointment you've experienced. We understand how important it is for commitments made during the purchase process to be honored, and we're sorry that your experience has left you feeling otherwise. After reviewing your concerns, we would like to clarify a few items. Our records indicate that the cargo cover is still expected to be received, and we remain committed to providing it as soon as it arrives. We also have a $500 tire credit that is owed to you and will be applied accordingly. Regarding the windshield, our documentation reflects that a replacement windshield was promised; however, it does not specify OEM glass. If you have a copy of the signed We Owe form or any written documentation stating that OEM glass was specifically promised, we would appreciate the opportunity to review it so we can better understand the situation and address your concerns appropriately. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 24, 2026

Kayleigh came across as rude and condescending. Stated multiple times I could have gone anywhere else for my service need BUT she could help it would be a few days due to no appointment and not hav More

by JADEAVGRIER
Recommend Dealer
No
Employees Worked With
Kayleigh initially.
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Jun 25, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. We sincerely apologize for your experience and are disappointed to hear that your interaction did not reflect the level of customer service we strive to provide. We understand how frustrating it can be when you need service assistance and are faced with scheduling delays or parts availability concerns. While we always aim to provide accurate information regarding appointment availability and repair timelines, we never want our customers to feel dismissed or spoken to in a manner that comes across as rude or condescending. Your feedback is important to us, and we would appreciate the opportunity to discuss your experience further. Please contact our Service Manager, Andy Barela, directly at 719-867-6652 or abarela@phillong.com at your convenience so we can better understand the situation and work toward a resolution. Thank you again for bringing this matter to our attention. We value your business and hope to have the opportunity to regain your trust. Sincerely, Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 23, 2026

The Service dept takes great care of my 24 Tucson. I’ll continue to use their services. More

by M.HOOVER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ball
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Jun 23, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your kind review! We're delighted to hear that our Service Department continues to take great care of your 2024 Tucson. Your trust and loyalty mean a lot to our team, and we appreciate the opportunity to help keep your vehicle running at its best. We look forward to serving you for many years to come. Thank you for choosing us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 22, 2026

Outstanding Everyone was GREAT, very helpful, did everything they could to get the price I wanted. More

by Darrow1967
Recommend Dealer
Yes
Employees Worked With
Kira
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Jun 22, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're thrilled to hear that our team was able to provide the helpful, customer-focused service you deserve and work with you to reach a price that met your expectations. Our goal is always to make the car-buying process as easy, transparent, and enjoyable as possible. Thank you for choosing us and for trusting our team. We hope you're enjoying your new vehicle, and we look forward to assisting you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 21, 2026

I've had pretty negative experiences with service people at this location in the past but this was the best experience I've had by far! Ty was a great communicator, was respectful and understanding with my More

by DAVEKARAZ
Recommend Dealer
Yes
Employees Worked With
Ty
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Jun 22, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience with us. We're especially grateful for your honest feedback and are glad to hear that your recent visit was such a positive one. It's wonderful to know that Ty provided the level of communication, respect, and customer care that every guest deserves. We take great pride in delivering exceptional service, and we're thrilled that Ty was able to make your experience a pleasant and stress-free one while accommodating your schedule and addressing your questions. We'll be sure to share your kind words with Ty and our service team. Thank you again for giving us the opportunity to earn back your confidence. We truly appreciate your business and look forward to serving you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 21, 2026

Good respect and excellent work I did like to work with dealship Hyundai and Lisa she helped me to find the car problem and resolved it so it was excellent ?? More

by merciselsi02
Recommend Dealer
Yes
Employees Worked With
Lisa
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Jun 21, 2026 -

Phil Long Hyundai of Chapel Hills responded

What a pleasure to hear that our Hyundai service team treated you with respect and delivered excellent work on your Kona. We’re glad we could accurately diagnose and resolve the issue. Thank you for trusting us with your Hyundai.

June 21, 2026

Car was ready on-time, it was a team effort my service advisor was busy but another person helped out. More

by m_p_holmes
Recommend Dealer
Yes
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Jun 21, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thanks for the five-star rating. We’re glad your Hyundai Santa Fe was ready on time and that our team stepped in to help when your advisor was busy. Enjoy your drive!

June 21, 2026

Matt was very kind and understanding. They worked with our budget and sold us 2 cars. More

by Elaina.martens
Recommend Dealer
Yes
Employees Worked With
Matt
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Jun 21, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s great to hear our team could work within your budget and help you drive away with two vehicles. Thank you for trusting us with both of your Hyundai purchases. Please let us know if there’s anything else we can do for you.

June 20, 2026

Luis in service went beyond to service my car. The factory warranty was expiring in 5 days. More

by tburns23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
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Jun 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your experience! We're thrilled to hear that Luis went above and beyond to assist you with your vehicle, especially with your factory warranty set to expire in just a few days. Providing timely, attentive service is what we strive for, and we're glad Luis was able to make sure your concerns were addressed before the warranty ended. We truly appreciate your trust in our service team and your kind recognition of Luis's efforts. We look forward to serving you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 19, 2026

Helpful, knowledgeable, not pushy, and kind I enjoyed working with Kira as she was patient, listened and allowed me to make up my own mind. More

by LCBIMM
Recommend Dealer
Yes
Employees Worked With
Kira Conner
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Jun 19, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your experience. We’re delighted our team provided patient, knowledgeable support without pressure. Congratulations on your new Hyundai, and enjoy every mile.

Jun 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that our team provided the patient, knowledgeable, and no-pressure experience we strive to deliver for every guest. Congratulations on your new Hyundai! We truly appreciate your business and look forward to assisting you with all your future automotive needs. Enjoy every mile, and welcome to the family! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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