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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

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Employees
Reviews
Vehicles
4.6
736 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Jeff Mattingley General Manager Phil Long Hyundai of Chapel Hills
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 736 reviews

June 05, 2026

Attitude from Service Clerk when I was not happy. Not able to fix problem. Had to get Service Manager involved and still did not get problem fixed. Car kept an extra day with 0 communication from dea More

by trkrmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy & Liz
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Jun 05, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand your frustration regarding the lack of communication, the unresolved concern, and the interactions you had both over the phone and in person. Providing respectful, professional service and keeping our customers informed throughout the process are expectations we take very seriously. It is disappointing to hear that we fell short in these areas during your visit. We would appreciate the opportunity to learn more about your experience and work toward a resolution. Please feel free to contact our General Manager, Jeff Mattingley, directly at 719-867-6703 or jmattingley@phillong.com at your earliest convenience. Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to restore your confidence in our dealership. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 05, 2026

Very satisfied! Efficient, clean, prompt, washed my car thank you! Love my car! That's it! More

by KATHY8952
Recommend Dealer
Yes
Employees Worked With
Liz
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Jun 05, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s great to hear our team provided efficient and prompt service and returned your Hyundai Tucson spotless. Thank you for choosing us for your Tucson service. We look forward to welcoming you back for your next maintenance visit.

June 04, 2026

Phil Long Hyundai Service Center was extremely helpful and very reasonably priced. I went in for a recall repair and opted to get an oil change. I was very pleasantly surprised at the cost especially for More

by tinkfrk13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Lenahan
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Jun 05, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s rewarding to hear our team provided helpful service and clear communication during your recall repair and oil change on your Hyundai Tucson. We’re glad our pricing exceeded your expectations and kept you informed throughout the process. We look forward to assisting you again and appreciate you recommending us to friends and family.

June 04, 2026

The service was fast and friendly. Great experience. The service was fast and everyone was very helpful and friendly. Highly recommended! More

by sjkim0284
Recommend Dealer
Yes
Employees Worked With
Virginia
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Jun 04, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience! We're thrilled to hear that you received fast, friendly service and that our team was able to make your visit a great one. Providing exceptional customer care is our top priority, and it's wonderful to know our staff made a positive impression. We truly appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 04, 2026

When they did the video walk-through, they didn't even check anything. They opened the hood and told me three or four or five things that I needed based on my mileage, but why wouldn't they have checked a More

by DJLJmagic
Recommend Dealer
No
Employees Worked With
Ty Lenahan
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June 04, 2026

I like that you have choices on how you wait for car. I usually wait but thus time I dropped it off after hours. Very convenient for me. I like how they always give you a heads up if they find something More

by JOANNDOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
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Jun 04, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience! We're delighted to hear that our after-hours drop-off option provided the convenience you needed and that you've found our service process flexible whether you choose to wait or leave your vehicle with us. We also appreciate your recognition of our team's communication. Keeping our customers informed about any recommended maintenance or repairs is an important part of providing transparent and trustworthy service. Most importantly, we're thrilled to know that every associate you've worked with has been kind and helpful. Thank you for your continued trust in us. We look forward to serving you again on your next visit! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 04, 2026

Best car buying experience we have ever had. From our sales guy Ayush , to the warranty that came with the car.and then the Incredible follow up after the purchase, to make sure we were happy. More

by CHARRICKERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayush Tamang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your wonderful review! We are thrilled to hear that this was the best car-buying experience you've ever had. Ayush will be delighted to know that his dedication and customer-focused approach made such a positive impression. We're also glad you found value in the warranty coverage and our follow-up process after your purchase. Our goal is to make sure every customer feels confident and supported long after they drive off the lot. Thank you for choosing us and for taking the time to share your experience. We truly appreciate your business and look forward to assisting you with all your future automotive needs! Sincerely, Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 03, 2026

We've always had great service from this dealership. Their employees are awesome especially their Parts Manager. More

by locher1722
Recommend Dealer
Yes
Employees Worked With
Kayleigh Garcia
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Jun 03, 2026 -

Phil Long Hyundai of Chapel Hills responded

We’re pleased to hear you’ve had consistently positive visits with our team. It’s wonderful that the parts department made such a great impression during your Hyundai Tucson service. We’ll be here to help whenever you need us.

June 03, 2026

Efficient; good reports Relatively agreeable wait. Nothing more Sorry, done responding. Done done done done More

by CAROLGOING71
Recommend Dealer
Yes
Employees Worked With
Tall lady. Excellent service and friendly.
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Jun 04, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. We're glad to hear you found the process efficient and appreciated the reporting we provided. It's also great to know your wait time was relatively agreeable. We appreciate your business and your review. If there's ever anything more we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 03, 2026

Fantastic It was ready on time and everything was taken care of. Friendly professional and helpful More

by wnash1711
Recommend Dealer
Yes
Employees Worked With
Kayleigh Garcia
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Jun 03, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for highlighting the on-time completion and attentive care for your Hyundai. We’re pleased our team could offer friendly, helpful service and take care of everything as planned.

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