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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Reviews
Vehicles
4.6
638 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 638 reviews

April 27, 2026

Everyone was kind, friendly and courteous. Ty checked me in. Liz listened to my concerns about my car and explained everything to me as well as answered my questions. I can't tell you how reli More

by lovesmarissa812
Recommend Dealer
Yes
Employees Worked With
Liz ??
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April 25, 2026

High end experience, extremely helpful, and very caring to my needs! This was my first dealership experience and I felt like I wasn't being sold but I was being genuinely cared about for my needs. All of t More

by taylorturquoise
Recommend Dealer
Yes
Employees Worked With
Sylvia Sanchez - Sales, Timothy Sales Manager and Angel
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Apr 27, 2026 -

Phil Long Hyundai of Chapel Hills responded

Taylor, thank you for sharing your experience with us! We're happy to hear it went well working with Sylvia, Timothy, and our team. We truly appreciate your feedback.

April 24, 2026

My personal interactions with the dealership and the services have been EXTREMELY FRUSTRATING. They don't followup with what they commit to do, they fail to communicate back and continually reach on on More

by ian40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
for his name
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April 23, 2026

Spot on with his answers and follow up after checking in. You want me to say For more words. Basically Thomas Cottingham is very attentive! More

by ENGINTECH
Recommend Dealer
Yes
Employees Worked With
Thomas Cottingham
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Apr 24, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your experience with your Hyundai Santa Cruz service. We’re pleased our team provided clear answers and thorough follow-up during your visit. We appreciate your trust and look forward to your next stop with us.

April 21, 2026

Great service, I was late but they still fit me in. Didn't have to wait long. More

by b3925
Recommend Dealer
Yes
Employees Worked With
I forgot her name, but she was very nice.
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Apr 21, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your kind words! We're so glad we could accommodate you, even with your late arrival. We always strive to provide quick and efficient service, and we're happy to hear that we met your expectations. We look forward to seeing you again soon! Let us know if you need anything else. 😊 Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 20, 2026

Always top notch. I've had my vehicles serviced here for years and will continue to do so. More

by LEECBROOKS
Recommend Dealer
Yes
Employees Worked With
Luis
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Apr 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your continued trust and loyalty over the years! We truly appreciate you choosing us for your vehicle service needs. It means a lot to our team to know we’ve consistently delivered a top-notch experience. We look forward to taking care of you and your vehicles for many more years to come! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 19, 2026

I felt my vehicle was there too long and the communication between Luis and myself could have been better. More

by Tkteske2
Recommend Dealer
Yes
Employees Worked With
Luis
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Apr 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience didn’t meet expectations, particularly regarding the length of time your vehicle was in our care and the communication throughout the process. We understand how important timely updates are, and it’s clear we fell short in keeping you properly informed. Your comments about communication with Luis are being taken seriously, and we’ll be addressing this internally to ensure better clarity and consistency moving forward. We truly appreciate your patience and the opportunity to improve. If there’s anything further you’d like to discuss or if we can assist you in any way, please don’t hesitate to reach out to me directly. Thank you again for your honest feedback. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 18, 2026

Friendly, courteous, professional and very accommodating. Went out of their way to get us what we wanted. More

by CEGIRISH
Recommend Dealer
Yes
Employees Worked With
Kyle Phister, Dave Raines, Tim, Angel and Adam.
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Apr 18, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for sharing your positive experience! We're thrilled to hear that our team was able to meet your needs and provide you with such a great experience. Our goal is always to be friendly, professional, and accommodating, and it’s wonderful to know we hit the mark. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 18, 2026

Great experience, and I would recommend anyone to the same sales associate. no pressure just a willingness to fill the request anyway we could More

by ROBERTBJZ
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 18, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience. It's wonderful to know that our sales associate was able to meet your needs without any pressure, and we truly appreciate your recommendation. If you need anything else in the future, don’t hesitate to reach out! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 18, 2026

I have to return to the dealership again today because there is oil all over my engine bay. More

by Gravelle_jennifer
Recommend Dealer
No
Employees Worked With
Luis
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Apr 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for bringing this to our attention. We’re very sorry to hear that you’re having to return again due to oil in your engine bay—this is certainly not the experience we want for our customers. Please know that your concern is being taken seriously. When you arrive, we’ll make it a priority to thoroughly inspect the vehicle, identify the source of the issue, and ensure it’s resolved properly. We appreciate your patience and the opportunity to make this right. If there’s anything you’d like us to prepare for your visit or if you prefer to schedule a specific time, please don’t hesitate to reach out to our service manager directly.( Andy Barela 719-867-6652- abarela@phillong.com) We’re here to help and committed to getting this taken care of for you. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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