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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Reviews
Vehicles
4.6
652 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 652 reviews

May 01, 2026

Very efficient. It was an unscheduled repair. Virginia got me in and out without issue. She kept me informed throughout the day. More

by HEIDWAY
Recommend Dealer
Yes
Employees Worked With
Virginia
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May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback! We’re so glad to hear that Virginia was able to assist you efficiently and keep you informed throughout your repair. It's great to know that we could accommodate your unscheduled visit and make the process smooth for you. We’ll be sure to pass along your kind words to Virginia. We look forward to serving you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

It was a frustrating and disappointing experience this time, bringing in our Hyundai Santa Fe for its scheduled warranty maintenance. I was in the waiting room the entire time, and they knew this, and the More

by flyerdreamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know.
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May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you experienced during your recent visit. I completely understand how disappointing it must have been not to receive the clear communication you expected regarding the air filters, especially when you were reachable and waiting in the service area. I want to assure you that we take your concerns seriously, and this is not the level of service we strive to provide. We absolutely should have communicated the air filter issue to you directly and received your approval for any necessary work before proceeding. To help resolve this and ensure your future visits are more seamless, I would encourage you to reach out directly to our Service Manager, Andy Barela his direct line is 719-867-6652 and email is abarela@phillong.com. He will be happy to discuss your experience further and address any remaining concerns or service needs you may have. Again, I apologize for the oversight, and thank you for your patience. We appreciate you bringing this to our attention and will work to improve our communication moving forward. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 30, 2026

He got me in on the time that he promised, and tried hard to solve my problems that no other Hyundai dealership in town would even touch, nor did they know what the xxxx they were doing. My problem was solve More

by ELECTRAGLIDE22
Recommend Dealer
Yes
Employees Worked With
Thomas R Cottingham service advisor. 100% satisfied
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Apr 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words and for giving us the opportunity to assist you. We’re glad we could get you in at the time promised and, more importantly, help resolve an issue that had been frustrating to deal with elsewhere. Our team takes pride in digging deeper and not turning customers away when things get challenging, so it means a lot to hear that reflected in your experience. If there’s ever anything else you need, please don’t hesitate to reach out—we’re always here to help. We truly appreciate your trust and your business! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 30, 2026

Friendly staff, great communication and easy access to scheduling portal. Good reminder call and email. More

by PORTERCESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name
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Apr 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thanks for sharing your experience with our friendly team. We’re glad you found our communications clear and the scheduling portal convenient, and that the reminder calls and emails were helpful. We look forward to caring for your Hyundai again.

April 30, 2026

Service Department is always efficient, near and clean. Waiting area very nice. Time promised spot-on. More

by cookskatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
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Apr 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Delighted to hear our team handled your Hyundai Tucson service efficiently and provided a clean, welcoming space. Knowing we stuck to the promised schedule means a lot, and thanks for the five-star rating!

April 30, 2026

I admit, I was nervous working with someone new in the service department. Virginia had always taken such good care of me! Ty took good care of me too! He explained to me that Virginia had a job change More

by kqholmes66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Lenahan
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Apr 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for sharing your experience with us! We completely understand how it can feel a bit uncertain working with someone new, especially after receiving such great care from Virginia over the years. We're glad Ty was able to step in and provide that same level of trust and transparency. It’s great to hear he took the time to explain the new alignment process and walk you through the recommendations in a clear, straightforward way—that’s exactly the experience we want every guest to have, no matter their level of car knowledge. We truly appreciate your confidence in us and are happy to know you feel comfortable and supported moving forward. We’ll be sure to pass along your kind words to Ty, and we’re always here whenever you need us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 29, 2026

Easy in and easy out She found me in waiting area when car was done and walked me to my car. More

by DKEWING2
Recommend Dealer
Yes
Employees Worked With
Liz Ball
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Apr 29, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing how smoothly your service visit went. We’re glad our team member met you as soon as your Hyundai was ready and walked you back to your vehicle. We look forward to welcoming you again.

April 29, 2026

Long wait but I was able to get most of my services done. Very professional More

by MMGUTIERREZ10
Recommend Dealer
Yes
Employees Worked With
Thomas cottingham
Report | Print
Apr 29, 2026 -

Phil Long Hyundai of Chapel Hills responded

We apologize for the longer wait you encountered while servicing your Hyundai Sonata. We’re glad our team handled most of the work and that you found the experience professional. We look forward to serving you again.

April 28, 2026

Was a very timely process staff was vary friendly. Had no problems and washed my vehicle More

by RANDALLM1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was very professional
Report | Print
Apr 28, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your kind review! We’re glad to hear that your experience was smooth and timely, and that our team made you feel welcome. It’s great to know everything went seamlessly and that you appreciated having your vehicle washed as well. We truly appreciate your feedback and look forward to assisting you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 28, 2026

It was an interesting process due to my lack of knowledge about EVs however Kira our sales rep was fantastic and was very patient and knowledgeable. Tim in the war room was very pleasant and informative as More

by Tracy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kira, Tim, Corey
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Apr 28, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for sharing your experience! We completely understand that exploring EVs can feel like a new and unfamiliar process, and we’re glad our team could make it a positive one for you. Kira will be thrilled to hear your kind words—her patience and knowledge really do make a difference. We’re also happy Tim and Corey helped make everything smooth and informative along the way. If you ever have more questions about your EV or need anything at all, don’t hesitate to reach out. Enjoy the ride, and welcome to the EV community! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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