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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.6
797 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Jeff Mattingley General Manager Phil Long Hyundai of Chapel Hills
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 797 reviews

August 06, 2026

Fast check-in and prompt service Washed my Hyundai Sonata and ensured it was in great condition More

by KIRKHOLLAND892
Recommend Dealer
Yes
Employees Worked With
Ty
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Aug 06, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to leave us a review! We're glad you had a fast check-in and prompt service. It's great to hear your Hyundai Sonata was washed and returned to you in excellent condition. We appreciate your business and look forward to serving you again next time! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

August 05, 2026

note: This feedback excludes Kira, who was consistently professional, attentive, and helpful throughout this process. The following details reflect serious systemic failures regarding dealership management More

by No supercharging Ev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kira Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
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Aug 06, 2026 -

Phil Long Hyundai of Chapel Hills responded

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've had and understand how frustrating and disruptive this situation has been. We recognize that purchasing a new vehicle comes with the expectation that it will perform as intended, and we understand your concern that an $80,000 vehicle with significant charging limitations does not meet those expectations. We also acknowledge the considerable inconvenience you've experienced, including the time you've lost, the unnecessary travel, and the impact this has had on your work, daily routine, and family commitments. We appreciate your recognition of Kira's professionalism and dedication throughout this process. We will be sure to share your kind words with her, as well as your concerns regarding the broader service and communication issues you've described. Your feedback is important and has been shared with our management team for review. We are truly sorry for the frustration and inconvenience this has caused, and we appreciate you bringing these concerns to our attention. Again, we apologize for your experience and thank you for your patience as we work to address these concerns. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

July 16, 2026

I flew in from out of state to purchase a barely used Ioniq 5. I almost didn't reach out as all the other dealerships I had reached out to did the classic bait n switch price increase. When I first calle More

by AMONTANEZAWS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for taking the time to share your experience! We truly appreciate you trusting us enough to fly in from out of state to purchase your Ioniq 5. We're especially glad Isaiah was able to provide the transparent, straightforward experience you were looking for. We know how frustrating pricing surprises can be, so it's great to hear that the communication, quick responses, and upfront pricing helped make your decision an easy one. We also appreciate your patience while we worked through the out-of-state registration process. Those situations can occasionally take a little extra time, and we're grateful for your understanding. Thank you again for your recommendation and for choosing us for your vehicle purchase. We hope you're enjoying your Ioniq 5, and if there's ever anything we can do for you in the future, please don't hesitate to reach out. Safe travels! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

July 10, 2026

Ms Sanchez went above and beyond to make sure I had the car I needed for my family at an affordable price. The manager and all the staff were very friendly, polite, courteous, respectful and treated me lik More

by Dorothea Parmenter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sylvia Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ayush Tamang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your wonderful review! We're thrilled to hear that Ms. Sanchez went above and beyond to help you find the right vehicle for your family at a price that fit your budget. Providing a friendly, respectful, and family-oriented experience is exactly what we strive for, so it's incredibly rewarding to know our entire team made you feel welcomed and valued. We truly appreciate your recommendation and your trust in Phil Long Hyundai. Congratulations on your new vehicle, and if there's ever anything you need in the future, our team is always here to help. We look forward to seeing you again! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

July 01, 2026

Returning customer here, and there’s a reason I keep coming back. Every experience has been professional, respectful, and hassle-free. The team has always treated me with honesty and respect, and they g More

by JHANGELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s fantastic to see you return, and we appreciate you highlighting the smooth and respectful car-buying process. Isaiah and our team are pleased to have earned your trust and look forward to assisting you with your next Hyundai.

June 30, 2026

Nice clean service department and great, helpful men and women providing outstanding customer service - very personable More

by JIMMYTHETYPER
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Not used
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Jun 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s wonderful to hear you appreciated our clean service area and personable team. We’re glad to have provided outstanding support for your Hyundai Sonata. We look forward to serving you again.

June 25, 2026

Jeff made promises at closing, especially on the We Owe sheet specifically to replace the windshield with OEM glass and then went back on his promise and said he never promised OEM glass now we are stuck w More

by KIMGUERRERO
Recommend Dealer
No
Employees Worked With
Jeff Mattingley
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Jun 25, 2026 -

Phil Long Hyundai of Chapel Hills responded

We sincerely apologize for the frustration and disappointment you've experienced. We understand how important it is for commitments made during the purchase process to be honored, and we're sorry that your experience has left you feeling otherwise. After reviewing your concerns, we would like to clarify a few items. Our records indicate that the cargo cover is still expected to be received, and we remain committed to providing it as soon as it arrives. We also have a $500 tire credit that is owed to you and will be applied accordingly. Regarding the windshield, our documentation reflects that a replacement windshield was promised; however, it does not specify OEM glass. If you have a copy of the signed We Owe form or any written documentation stating that OEM glass was specifically promised, we would appreciate the opportunity to review it so we can better understand the situation and address your concerns appropriately. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 24, 2026

Kayleigh came across as rude and condescending. Stated multiple times I could have gone anywhere else for my service need BUT she could help it would be a few days due to no appointment and not hav More

by JADEAVGRIER
Recommend Dealer
No
Employees Worked With
Kayleigh initially.
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Jun 25, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. We sincerely apologize for your experience and are disappointed to hear that your interaction did not reflect the level of customer service we strive to provide. We understand how frustrating it can be when you need service assistance and are faced with scheduling delays or parts availability concerns. While we always aim to provide accurate information regarding appointment availability and repair timelines, we never want our customers to feel dismissed or spoken to in a manner that comes across as rude or condescending. Your feedback is important to us, and we would appreciate the opportunity to discuss your experience further. Please contact our Service Manager, Andy Barela, directly at 719-867-6652 or abarela@phillong.com at your convenience so we can better understand the situation and work toward a resolution. Thank you again for bringing this matter to our attention. We value your business and hope to have the opportunity to regain your trust. Sincerely, Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 23, 2026

The Service dept takes great care of my 24 Tucson. I’ll continue to use their services. More

by M.HOOVER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ball
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Jun 23, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your kind review! We're delighted to hear that our Service Department continues to take great care of your 2024 Tucson. Your trust and loyalty mean a lot to our team, and we appreciate the opportunity to help keep your vehicle running at its best. We look forward to serving you for many years to come. Thank you for choosing us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 22, 2026

Outstanding Everyone was GREAT, very helpful, did everything they could to get the price I wanted. More

by Darrow1967
Recommend Dealer
Yes
Employees Worked With
Kira
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Jun 22, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're thrilled to hear that our team was able to provide the helpful, customer-focused service you deserve and work with you to reach a price that met your expectations. Our goal is always to make the car-buying process as easy, transparent, and enjoyable as possible. Thank you for choosing us and for trusting our team. We hope you're enjoying your new vehicle, and we look forward to assisting you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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