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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.6
796 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Jeff Mattingley General Manager Phil Long Hyundai of Chapel Hills
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 796 reviews

June 17, 2026

Due to my circumstances at the time. They made it really easy to purchase the vehicle i needed. Very grateful to have found this dealership during our vacation. More

by TRAINPEREZ
Recommend Dealer
Yes
Employees Worked With
Matt
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Jun 17, 2026 -

Phil Long Hyundai of Chapel Hills responded

We’re glad we could make purchasing your used Chevrolet Tahoe easy given your circumstances, especially while you were on vacation. Thank you for choosing us and enjoy your Tahoe!

June 16, 2026

Good experience had to leave and come back since we had to show competitor offer and then then worked a deal More

by murfsurf2u
Recommend Dealer
Yes
Employees Worked With
Sylvia Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvia Sanchez
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Jun 17, 2026 -

Phil Long Hyundai of Chapel Hills responded

We’re glad the process went smoothly after you returned with a competitor offer. Sylvia enjoyed working with you to secure a deal on your used Kona. Enjoy your Hyundai Kona and thanks for choosing us.

June 16, 2026

Eveyone at Phil long has always been helpful and professional. I’ve always been treated with respect. Thank you! More

by EPROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz and thomas and russell
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Jun 16, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s wonderful to hear our team consistently treated you with respect and professionalism during your Hyundai service visits. Your loyalty is greatly appreciated. We look forward to welcoming you back.

June 16, 2026

By far the best deal ship experience I have ever had. The staff was all extremely welcoming and knowledgeable; Mr. Jaycee and Mr. Rob worked around the clock to find the vehicle that fit my needs, and ev More

by Nateisaacson05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory (finance), Jaycee Firman
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Jun 16, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your wonderful review and for choosing us again for your vehicle purchase! We truly appreciate your continued trust in our team. It's great to hear that Jaycee and Rob provided the level of service and dedication you deserve. Going the extra mile to help our customers find the right vehicle and ensuring they feel comfortable throughout the process is exactly what we strive for every day. Your kind words about feeling supported, never pressured, and having your best interests at heart mean a great deal to us. We are honored to have earned your business for a second time, and we're especially grateful for your recommendation to family and friends. Congratulations on your new vehicle! We look forward to assisting you with all your automotive needs for many years to come. Thank you again for being a valued member of our dealership family! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 16, 2026

Wait time for an oil change and recall check was 2hrs and 15min? Too long More

by BILLSMITH8814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your feedback. We understand that a 2-hour and 15-minute wait for an oil change and recall inspection can feel longer than expected, and we apologize for any inconvenience this caused. While recall inspections can sometimes require additional time depending on the manufacturer's procedures and technician availability, we recognize the importance of keeping our customers informed throughout the service process. Your comments will be shared with our service team as we continue working to improve both our efficiency and communication. We appreciate you choosing us for your vehicle's service needs and hope to have the opportunity to provide you with a better experience on your next visit. If you'd like to discuss your visit further, please feel free to contact us directly. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 16, 2026

Awesome. Service rep was fantastic. Went out of her way to ensure my appointment was a great experience. More

by thomas_bradford
Recommend Dealer
Yes
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Jun 16, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your wonderful feedback! We're thrilled to hear that your service experience was awesome. Providing exceptional customer care is our top priority, and we're glad your service representative went above and beyond to make your appointment a great one. We'll be sure to share your kind words with her and the rest of our team. We truly appreciate your business and look forward to serving you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 15, 2026

Have not received any financing papers. Was told I would be getting an email on Friday with the documents. I went in on Friday and they said 'don't worry we'll email you.' I still haven't g More

by MFAULKNER118
Recommend Dealer
No
Employees Worked With
Sylvia Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvia Sanchez
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Jun 16, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. After reviewing your situation, it appears that we have not yet received all of the required documents needed to finalize your financing paperwork and secure the loan with the lender. We understand that our communication regarding this process was not as clear or timely as it should have been, and for that, we apologize. Our goal is always to make the purchasing and financing process as smooth as possible. We would appreciate the opportunity to connect with you directly so we can review what documents are still outstanding, provide a clear update on your financing status, and ensure you receive all paperwork requested as quickly as possible. Please contact Angel Leon directly 719-867-6624 or email aleon@phillong.com Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 15, 2026

Both issues I had with my vehicle continue to exist and I have to bring the car in again More

by SJUMP
Recommend Dealer
No
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June 15, 2026

Always taken care of when I come in for service This is our 4th Hyundai More

by SJUMP
Recommend Dealer
Yes
Employees Worked With
Kayleigh
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Jun 15, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for trusting us with your fourth Hyundai. It’s great to know our team continues to take good care of your Tucson Hybrid when you come in for service.

June 14, 2026

Amazing folks. Not pushy like most. Knowledgeable. No lies No thanks No thanks No thanks More

by 5KIDSIN2010
Recommend Dealer
Yes
Employees Worked With
Kira
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Jun 14, 2026 -

Phil Long Hyundai of Chapel Hills responded

We’re glad our team’s honest, knowledgeable approach made your visit comfortable. Congratulations on your Hyundai and thank you for placing your trust in us.

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