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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.6
793 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Jeff Mattingley General Manager Phil Long Hyundai of Chapel Hills
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 793 reviews

June 16, 2026

Awesome. Service rep was fantastic. Went out of her way to ensure my appointment was a great experience. More

by thomas_bradford
Recommend Dealer
Yes
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Jun 16, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your wonderful feedback! We're thrilled to hear that your service experience was awesome. Providing exceptional customer care is our top priority, and we're glad your service representative went above and beyond to make your appointment a great one. We'll be sure to share your kind words with her and the rest of our team. We truly appreciate your business and look forward to serving you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 15, 2026

Have not received any financing papers. Was told I would be getting an email on Friday with the documents. I went in on Friday and they said 'don't worry we'll email you.' I still haven't g More

by MFAULKNER118
Recommend Dealer
No
Employees Worked With
Sylvia Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvia Sanchez
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Jun 16, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. After reviewing your situation, it appears that we have not yet received all of the required documents needed to finalize your financing paperwork and secure the loan with the lender. We understand that our communication regarding this process was not as clear or timely as it should have been, and for that, we apologize. Our goal is always to make the purchasing and financing process as smooth as possible. We would appreciate the opportunity to connect with you directly so we can review what documents are still outstanding, provide a clear update on your financing status, and ensure you receive all paperwork requested as quickly as possible. Please contact Angel Leon directly 719-867-6624 or email aleon@phillong.com Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 15, 2026

Both issues I had with my vehicle continue to exist and I have to bring the car in again More

by SJUMP
Recommend Dealer
No
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June 15, 2026

Always taken care of when I come in for service This is our 4th Hyundai More

by SJUMP
Recommend Dealer
Yes
Employees Worked With
Kayleigh
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Jun 15, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for trusting us with your fourth Hyundai. It’s great to know our team continues to take good care of your Tucson Hybrid when you come in for service.

June 14, 2026

Amazing folks. Not pushy like most. Knowledgeable. No lies No thanks No thanks No thanks More

by 5KIDSIN2010
Recommend Dealer
Yes
Employees Worked With
Kira
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Jun 14, 2026 -

Phil Long Hyundai of Chapel Hills responded

We’re glad our team’s honest, knowledgeable approach made your visit comfortable. Congratulations on your Hyundai and thank you for placing your trust in us.

June 14, 2026

Everyone was very helpful and friendly without being pushy and obnoxious. I explained what I wanted and Rob brought out several options and parked them next to each other so I could literally get in one More

by Dijon2269
Recommend Dealer
Yes
Employees Worked With
Rob
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Jun 14, 2026 -

Phil Long Hyundai of Chapel Hills responded

We’re thrilled our team provided helpful, no-pressure guidance. It’s wonderful you could test drive several vehicles side by side until you found the perfect fit. Congratulations on your used Hyundai Tucson and thank you for your five-star review.

June 13, 2026

The best experience I have ever had when buying a car. Didn't feel pressured or rushed to do anything. Felt the hospitality flowing in the place starting with Matty T! More

by CARLAN.HAYES
Recommend Dealer
Yes
Employees Worked With
Matthew Thomas
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Jun 13, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share this wonderful feedback. We’re thrilled to hear that your car-buying experience was the best you’ve ever had. Creating a comfortable, no-pressure environment is exactly what we strive for, so it means a lot to know you felt that throughout your visit. We’ll also be sure to pass your kind words along to Matty T and the rest of the team—recognition like this goes a long way. We truly appreciate your business and look forward to being here for you whenever you need us in the future. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 13, 2026

Very patient, very attentive, amicable and knowledgeable The whole staff were friendly and worked hard to get us the best deal that would work for us More

by AR.SAIZ.AS
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jun 13, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience! We're delighted to hear that our team was patient, attentive, knowledgeable, and friendly throughout your visit. Providing exceptional customer service and helping our guests find the best solution for their needs is always our goal. We truly appreciate your kind words and your trust in our team. Congratulations on your new vehicle, and please don't hesitate to reach out if we can assist you with anything in the future. We look forward to seeing you again! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 13, 2026

Virginia is the best. She is kind, she listens, and she does everything possible to help you understand what is necessary service and what can wait a little longer. More

by HOWIEGRACE
Recommend Dealer
Yes
Employees Worked With
Virginia Douglas
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Jun 14, 2026 -

Phil Long Hyundai of Chapel Hills responded

How wonderful to hear our service team helped you understand which Hyundai maintenance items were essential and which could wait. We appreciate you sharing your experience and look forward to assisting with your vehicle in the future.

June 13, 2026

The experience in the service department is always a great one due to the attention and courtesy I receive whenever I have to get anything done. Although I may have to be there longer than I’d prefer I’ More

by mizzjo45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
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Jun 14, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your experience. We’re pleased our service team’s courtesy and attention make your visits positive. We appreciate your patience when appointments run long and look forward to caring for your Genesis again.

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