Phil Long Hyundai of Chapel Hills

I purchased a new 2009 Azera in 2010. The dealership was very aggressive with discounts and I felt like I received a good deal. After the sale, I noticed stains on the wheels caused by who knows what. Ken very aggressive with discounts and I felt like I received a good deal. After the sale, I noticed stains on the wheels caused by who knows what. Ken Patton got personally involved and all 4 wheels were replaced at no cost to me. At the end of the day, I'm a satisfied customer. I'll buy another car from them. More

Bought a new Hyundai and they said three times they would fix their error on the bill of sale. I have two bills of sale one shows 3692 miles and the other the correct 545 but the DMV has 3693 as they will n fix their error on the bill of sale. I have two bills of sale one shows 3692 miles and the other the correct 545 but the DMV has 3693 as they will not change it for me the dealership has to. Kenn Patton seems only interested in $$$ so have not heard from him only Carolyn his personal assistant. Don wolf the sales person said it is no big deal and Sonny just does not care. I have bought 2 other cars from the Ford dealer in Motor City with an excellent experience. I never took advantage of the free oil changes and feel I have a new used vehicle, it is sad to not have that new car feeling as I have before. The vehicle has also had five failures too. This dealership is a prime example of why there is distrust for car dealers. More

My experience with this car dealership was the worst experience I have had. They only gave me $1000 for my civic. They wouldn't let me and my husband discuss the vehicle sale. They were very hostile in experience I have had. They only gave me $1000 for my civic. They wouldn't let me and my husband discuss the vehicle sale. They were very hostile in their tone and made us feel like bad people. we had an agreement w/the finance guy on when the down payment was due we were like ok cool that gives us 3 paychecks to come up w/it. in 2 weeks the dealership shut off the vehicle (lo jack) and when we called about it they screamed at us for not coming in that day to putt down $1500. So we had to scramble to get them the cash and after we did we were broke. No money for food orgas. When we got there we told them this wasnt the agreement. they said the guy that made the deal with us no longer works there nd they've been having problems with him. So they went on to tell us that they need another $1000 in a week. We told them theres no way we can come up with that. in our contract it said we have 30days to return the car and all we had to pay would be the cancellation fee. so we told them we want our car back. we dont want their car. they said theres no way they will give us the car back. at the time i didnt see why they wouldnt give us back out=r car so we wouldnt do business with the. (they already sold the vehicle without the title) so after a while they came back and said ok we'll give you until this day but it still vroke us. we're living off of top ramon and water. and on top of thst we havent been able to give them the title to the civic because thats out in california with the dmv. from thebegining we told them we dont want to deal with them because we wouldnt be able to get the title for a couple of months.California dmv is so behind. they said they knew this and to just give them the title aas soon as we could. we go in there to give them the last of the down payment and they yell at us because we havent given them the title.we explained it to them that we already petitioned for it and it will get here in a couple weeks. they said they could only give us a week because they sold the vehicle to a guy whos driving it around with no title. i thought you couldnt sell a vehicle without the title. and its not our fault they sold it like that. they went on to tell us that we basically sold them a stolen vehicle cuz we dont have the title. i was thinking isnt that what you guys did cuz they dont have the title to the vehicle they sold. anyways if we dont give them the title onfriday we have to give them an extra $1000 or they take the vehicle they sold to us and they also keep our car we traded in. everyyone that i have talked to about this says it doesnt sound right. so i will never go to this dealer and i would never recomend them to anyone. they are bad people. More