Phil Long Hyundai of Chapel Hills

We purchased a new 2012 Hyundai Tucson this week from PHil Long Chapel Hills. We had been searching and researching cars for a couple of weeks and once we found what we wanted it was a pleasure to work PHil Long Chapel Hills. We had been searching and researching cars for a couple of weeks and once we found what we wanted it was a pleasure to work with this staff. Betty was patient and extremely detailed in answering all of our questions and called us the following day to schedule another appointment. Richi made the finance process entertaining (which we didn't know was even possible! LOL!) and took a lot of time to make sure that we knew every finance option available to us and provided us with a variety of contacts in case we need them. Both staff members provided us with personal information about their lives and interests to help us feel connected and allowed a very open line of communication. Richi even offered us Airforce or sporting event tickets for future events. We love our new car and are very excited, however, we feel most grateful that we have a handful of contacts that we feel comfortable calling if we have questions, need help, or feel lost. - Thank you for that! Erik and Nichole B. More

Ricardo & the $ team worked overtime to meet our budget needs. Their friendlyness & committment to customer service is why this is the third car I have $ from them since 2004. Since we were there du budget needs. Their friendlyness & committment to customer service is why this is the third car I have $ from them since 2004. Since we were there during lunch they even provided my wife & I Poppeyes Chicken while we waited. Just under 4 hours from thetime we walked in to the time we drove off the lot with our 2012 Sonata. It is a privledge to do buisness with a company that puts the customer first. Richi even threw in dinner for two at SaltGrass Steak House since this was our 3rd car purchase from Phil Long of Chapel Hills. Richi we'll be back when we look for number 4!!! Thank you Phil Long Team for your fast, friendly and top rated service. More

With less than great credit and a tight budget, Betty and Rich came to the rescue to help us find EXACTLY what we were looking for at a much lower payment than we were prepared for. My 2004 Ford Ranger is a Rich came to the rescue to help us find EXACTLY what we were looking for at a much lower payment than we were prepared for. My 2004 Ford Ranger is a perfect truck and this dealership was absolutely awesome. I would highly recommend Betty and Rick to anyone who was looking for a new or used vehicle. The follow up service is amazing as well. Do yourself a favor and go see them! More

I purchased a new Hyundai Accent in early 2008. The folks there were very friendly and worked really hard to make my purchase as simple as possible. In 2011 my car was totaled by another driver. Insurance co there were very friendly and worked really hard to make my purchase as simple as possible. In 2011 my car was totaled by another driver. Insurance covered the majority of the payoff for my car but I still had a deficiency due. Ricci helped me gather the paperwork needed to file the GAP insurance (more than once). As it turned out he and Hyundai went to bat for me with the underwriter of the GAP insurance and succeeded it getting my deficiency paid. I really appreciate the caring they showed me and the tenacity they employed to help me out. More

Richi went out of his way to get the best financing out there can't say enough great things about him. Betty was very helpful in the buying process. there can't say enough great things about him. Betty was very helpful in the buying process. More

This dealership is dishonest and uses hard sell tactics. I put a deposit on a car to hold it for 3 days and on the third day I found out that the manager sold it to someone else without contacting me. When I put a deposit on a car to hold it for 3 days and on the third day I found out that the manager sold it to someone else without contacting me. When I showed up to buy it I had to demand a refund on my deposit. I made the mistake of taking their word and not having a deposit agreement in writing. Also, their dealership handling fees are $180 more than the Hyundai dealerships in Denver. Hard sell tactics: The manager claimed that he had no room to negotiate on the extras because he was handcuffed by the service department inside his dealership - he told me that because they are independantly owned, there was no option to refuse the "extras" like $100 for a pinstripe and $400 for a clear bra. This dealership gets a lot of customer traffic due to their location and because of that, they don't care about serving the customer. They have an attitude that they will find some other schmoe right behind you to sell it to if you don't agree to their demands. Do yourself a favor and check out any of the Hyundai dealers in Denver - I eventually bought from Arapahoe Hyundai. They have a much better selection, they don't try to hard sell you a bunch of extra junk, and they sell 3x as many Hyundais each year because they have better prices and customer service. Some people have asked why I didn't demand that Phil Long get my car if I had a deposit on it. I considered that, but doing business with someone dishonest is not an option for me. More

I purchased a new 2009 Azera in 2010. The dealership was very aggressive with discounts and I felt like I received a good deal. After the sale, I noticed stains on the wheels caused by who knows what. Ken very aggressive with discounts and I felt like I received a good deal. After the sale, I noticed stains on the wheels caused by who knows what. Ken Patton got personally involved and all 4 wheels were replaced at no cost to me. At the end of the day, I'm a satisfied customer. I'll buy another car from them. More

Bought a new Hyundai and they said three times they would fix their error on the bill of sale. I have two bills of sale one shows 3692 miles and the other the correct 545 but the DMV has 3693 as they will n fix their error on the bill of sale. I have two bills of sale one shows 3692 miles and the other the correct 545 but the DMV has 3693 as they will not change it for me the dealership has to. Kenn Patton seems only interested in $$$ so have not heard from him only Carolyn his personal assistant. Don wolf the sales person said it is no big deal and Sonny just does not care. I have bought 2 other cars from the Ford dealer in Motor City with an excellent experience. I never took advantage of the free oil changes and feel I have a new used vehicle, it is sad to not have that new car feeling as I have before. The vehicle has also had five failures too. This dealership is a prime example of why there is distrust for car dealers. More

My experience with this car dealership was the worst experience I have had. They only gave me $1000 for my civic. They wouldn't let me and my husband discuss the vehicle sale. They were very hostile in experience I have had. They only gave me $1000 for my civic. They wouldn't let me and my husband discuss the vehicle sale. They were very hostile in their tone and made us feel like bad people. we had an agreement w/the finance guy on when the down payment was due we were like ok cool that gives us 3 paychecks to come up w/it. in 2 weeks the dealership shut off the vehicle (lo jack) and when we called about it they screamed at us for not coming in that day to putt down $1500. So we had to scramble to get them the cash and after we did we were broke. No money for food orgas. When we got there we told them this wasnt the agreement. they said the guy that made the deal with us no longer works there nd they've been having problems with him. So they went on to tell us that they need another $1000 in a week. We told them theres no way we can come up with that. in our contract it said we have 30days to return the car and all we had to pay would be the cancellation fee. so we told them we want our car back. we dont want their car. they said theres no way they will give us the car back. at the time i didnt see why they wouldnt give us back out=r car so we wouldnt do business with the. (they already sold the vehicle without the title) so after a while they came back and said ok we'll give you until this day but it still vroke us. we're living off of top ramon and water. and on top of thst we havent been able to give them the title to the civic because thats out in california with the dmv. from thebegining we told them we dont want to deal with them because we wouldnt be able to get the title for a couple of months.California dmv is so behind. they said they knew this and to just give them the title aas soon as we could. we go in there to give them the last of the down payment and they yell at us because we havent given them the title.we explained it to them that we already petitioned for it and it will get here in a couple weeks. they said they could only give us a week because they sold the vehicle to a guy whos driving it around with no title. i thought you couldnt sell a vehicle without the title. and its not our fault they sold it like that. they went on to tell us that we basically sold them a stolen vehicle cuz we dont have the title. i was thinking isnt that what you guys did cuz they dont have the title to the vehicle they sold. anyways if we dont give them the title onfriday we have to give them an extra $1000 or they take the vehicle they sold to us and they also keep our car we traded in. everyyone that i have talked to about this says it doesnt sound right. so i will never go to this dealer and i would never recomend them to anyone. they are bad people. More